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Details
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Salary
Civil Service Pension with an average employer contribution of 27%
Job grade
Contract type
Business area
Type of role
Operational Delivery
Property
Other
Working pattern
Number of jobs available
Contents
Location
About the job
Job summary
Defra Group Estates is responsible for providing fit for purpose and value-added estates and Facilities Management services to the Defra Group Network, particularly as government works towards One Public Estate.
Job description
This role provides a comprehensive, efficient and effective range of facilities services. It is within the Facilities Management team and provides support to our local site-based customers, and the wider property portfolio team to meet our corporate and environmental goals. It is a site-based role which we need to provide cover in the office from 08:30am to 5:00pm Monday to Friday. The successful candidate will be based at the Templeborough Office (S60 1BY), which is part of the Sheffield Hub. The role also requires regular travel to other sites which include Quadrant 2 Sheffield and Rockingham Barnsley (potentially two site visits may be required per week). A driving licence is therefore required.
Please note that this role has been identified as being in scope to transfer to a private sector company called ISS, by law, in accordance with the Transfer of Undertakings (Protection of Employment) Regulations (known as TUPE). This means that if you are successful and choose to accept this role, you will TUPE transfer to ISS early next year. We are currently consulting with trade unions in respect of the anticipated transfer. More information will be provided if your application is successful and once you join.
Key Responsibilities:
This is a challenging role with priorities and tasks changing daily so the post holder will need to be highly motivated and able to organise their time/workload to achieve the outcomes required.
The post holder will be required to:
- Act as an initial point of contact for the team, communicating and filtering information so that advice and support is delivered accurately and standards and priorities are met
- Develop and maintain a strong customer focus to enable effective working relationships and partnerships to support environmental goals and maintain a positive reputation
- Check compliance with environmental, health, safety and legislative standards and service levels through inspection, monitoring and survey work, in order to carry out and support the business plan and environmental outcomes
- Carry out delegated Site Responsible Officer tasks at specific properties as agreed with the Site Responsible Officer
- Provide a timely and accurate administrative support service to the line manager / team, ensuring efficient systems are in place to maximise the effective use of line managers / teams time
- Organise, maintain and develop information storage and retrieval systems and ensure that information is up to date and readily accessible to facilitate departmental workflow
- Participate in the development of teamwork plans and deliver any agreed actions effectively, to contribute to business planning and delivery
Person specification
Previous experience essential to the role:
- A Customer Service, Reception or Facilities Management related role
- Delivery of core Facilities Management support services including provision of postal, reception services and meeting room bookings, managing ordering, stock maintenance and purchase of office supplies, and stationery
- IT skills (Microsoft Office). The job holder will have to learn in-house systems
- Building relationships with customers to develop and maintain a positive reputation, service delivery and effective resolution of issues
- Maintaining good relationships with contractors, suppliers and other stakeholders
- Supporting local project management
- Providing a Helpdesk service to customers
Licences
Behaviours
We’ll assess you against these behaviours during the selection process:
Benefits
£6,997 towards you being a member of the Civil Service Defined Benefit Pension scheme.
Find out what benefits a Civil Service Pension provides.
- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension
Things you need to know
Selection process details
Application Process
As part of the application process you will be asked to complete a CV and 250-word behaviour statements.
Further details around what this will entail are listed on the application form.
Sift
Should a large number of applications be received, the initial sift may be conducted using a lead behaviour, Changing & Improving. Candidates who pass the initial sift may be progressed to a full sift or progressed straight to assessment/interview.
Applicants will be expected to demonstrate the essential role requirements within the application behaviour responses.
Sifting will take place w/c 9 October 2023.
Interview
If successful at application stage, you will be invited to interview where you will be assessed on behaviours and strengths.
Interviews are scheduled to take place w/c 23 October 2023 but may be subject to change.
Location
Please be aware that this role(s) will be contractually based in a Defra group workplace/office, Templeborough Office (S60 1BY). With travel requirement to other buildings in the Sheffield Hub portfolio. The successful candidate is required to carry out all their duties from a UK location, and cannot do so from an overseas location at any time.
Reserve List
A reserve list may be held for a period of 12 months from which further appointments can be made.
Salary
New entrants to the Civil Service are expected to start on the minimum of the pay band. The internal roles rules apply to existing Civil Servants, i.e. level transfers move on current salary or the pay range minimum, transfers on promotion move to new pay range minimum or receive 10% increase. Either case is determined by whichever is the highest.
Visa Sponsorship Statement
Please take note that Defra does not hold a UK Visa & Immigration (UKVI) Skilled Worker License sponsor and are unable to sponsor any individuals for Skilled Worker Sponsorship.
Reasonable Adjustment
If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.
If you need a change to be made so that you can make your application, you should:
- Contact Government Recruitment Service via defrarecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs
- Complete the Assistance required section in the Additional requirements page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if youre deaf, a Language Service Professional
Accessibility
If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the ‘Contact point for applicants’ section.
Criminal Record Check
If successful and transferring from another Government Department, a criminal record check may be carried out.
In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf. However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grs@cabinetoffice.gov.uk stating the job reference number in the subject heading.
Internal Fraud Database Check
Applicants who are successful at interview will be, as part of pre-employment screening subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicants details held on the IFD will be refused employment.
A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5-year period following a dismissal for carrying out internal fraud against government.
Full Time Only
This role is full time only. Applicants who wish to work an alternative pattern are welcome to apply however your preferred working pattern may not be available and you should discuss this with the vacancy holder before applying.
Childcare Vouchers
Any move to Defra from another employer will mean you can no longer access childcare vouchers. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk
Feedback will only be provided if you attend an interview or assessment.
Security
Nationality requirements
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles (opens in a new window).
Apply and further information
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Contact point for applicants
Job contact :
- Name : Louise Goodchild
- Email : louise.goodchild@defra.gov.uk
Recruitment team
- Email : defrarecruitment.grs@cabinetoffice.gov.uk
Further information
Government Recruitment Services via email: defrarecruitment.grs@cabinetoffice.gov.uk
If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Click here to visit Civil Service Commission.
