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Salary
Civil Service Pension with an average employer contribution of 27%
Job grade
Contract type
Business area
Type of role
Operational Delivery
Property
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Number of jobs available
Contents
Location
About the job
Job summary
Do you want to work for the Defence Infrastructure Organisation (DIO) and care for the Defence Estate? DIO enables Defence to live, work, train and deploy, all with sustainability in mind. From net carbon zero accommodations to runways for the F35 fighter jets; our outputs are unique in the UK and across the globe!
Learn much more about DIO in our Candidate Information Guide attached.
About DIO
View our YouTube video to see more about our work.
Job description
The role of a DIO Area Manager within the Central Region is pivotal in the day-to-day management of the Defence Estate. The successful candidate will manage the delivery of the DIO contracts (both external and in-house) for facilities management and associated services to military users. The Area Manager is accountable for delivery of Hard and Soft Facilities services.
This role would suit a highly motivated and knowledgeable Construction or Facilities Management professional, with experience of delivering at pace, in a similar customer focused environment. Key skills include contract and relationship management with industry partners, Senior Military customers and other DIO departments and stakeholders. The Area Manager is the primary interface for customers within their area and is required to represent DIO corporately, in respect to other DIO services and functional areas. If you would enjoy working as part of a wider team, in a demanding customer focused role, delivering FM Services across an extensive and varied estate, to support our armed forces, to live, work and train, in a safe, operational, and statutory compliant environment, then this could be the ideal job for you. Each day will bring a fresh set of challenges in helping to support the military to deliver their own operational outputs and will require you to be both innovative and resourceful in effectively meeting their needs in this truly unique environment.
Person specification
Leadership and Management
- Undertake works collaboratively with the other Area Managers and wider DIO teams
- Provide direction to the Area team in order to deliver DIO outputs
- Demonstrate a personal commitment to the DIO guiding principles
- Provide leadership for the team/ function with minimal supervision and direction
- Responsible for developing and supporting the team, enabling them to deliver departmental goals
- Lead, manage and motivate staff providing a positive, collaborative, and proactive working environment
- Promote strong working relationships both within the team and with other teams across DIO and MoD
- Responsible for ensuring that the team is compliant with mandatory requirements
Communication / Engagement and Stakeholder Management
- Responsible for development of stakeholder management and analysis activities for major team/function, in particular all Heads of Establishment
- Responsible for developing and maintaining engagement with major function/team stakeholders relevant to the area of business in support of DIO delivery
- Ensure stakeholders, especially customers, are kept informed and willing to support delivery activity as required
- Responsible for ensuring compliance with DIO Corporate approach and messaging
- Ensure escalated issues and third-party interface issues are addressed affecting the estate and infrastructure
- Undertake/support activity in relation to parliamentary or other secretariat business
Programme Management
- Responsible for successful TFM delivery across area of responsibility including managing complex issues and dependences through skilled stakeholder engagement
- Manage resources and plans such that team/function can efficiently deliver required outputs
- Regularly review and assess progress aligned to the core contract, taking corrective action or re-prioritising as appropriate
- Check delivery remains aligned with wider strategic management of the estate and raise issues
Budget/Financial Management
- Responsible for staying within own delegated budget and support of the finance function
- Responsible for ensuring any inputs or support given to finance staff by the team/function is compliant with MOD policy and DIO internal requirements
- Ensure submitted business cases are of high quality and have been internally scrutinised
- Responsible for raising significant financial issues and risks
- Responsible for financial propriety in relation to T&S for team/function including ensuring appropriate record-keeping and audit
Contract Management
- Ensure and negotiate with suppliers to communicate DIO priorities, standards and behaviours
- Lead on dispute management in area of business
- Ensure contractual obligations are met
- Accountable for change management
- Identify opportunities for exploiting benefits of the contract
- Responsible for ensuring pro-active action in relation to non-compliance
Assurance Support and Performance Reporting
- Responsible for the delivery of assurance to meet contract compliance and performance objectives are met.
- Responsible for ensuring pro-active action in relation to non-compliance
- Ensure accurate reporting in relation to assurance activity
- Responsible for managing development of performance management and analysis activities for major team/function
- Responsible for developing and maintaining the implementation of risk mitigation activities
- Responsible for ensuring compliance with DIO Corporate approach
- Ensure regular and continuous monitoring of all Industry Partners (IP) service delivery to ensure agreed target are being achieved
- Report risk and impacts to delivery standards
Desirable Experience & Skills
- Clear demonstration of FM skills in both meeting customer needs and managing supplier relationships
- Understanding and complying with statutory, regulatory, and professional requirements
- Experience in customer relationship management and stakeholder liaison
- Local management of key suppliers, able to support negotiations, management, or escalation issues
- Commercial experience gained within a property, facilities management, or similar function
- Proven experience of strategically leading a customer facing FM team
- Adept in people management including mentoring, motivating, and developing staff
- Solid knowledge of building condition and performance, and related contract and clause management
- High level management of key suppliers, managing and escalating issues, and engaging in key decision
making with strategic consequence - Understanding and complying with real estate and related statutory, regulatory, and professional requirements
- Strong commercial experience gained within a property, facilities management, or similar complex function
Licences
Memberships
Behaviours
We’ll assess you against these behaviours during the selection process:
Benefits
£15,570 towards you being a member of the Civil Service Defined Benefit Pension scheme.
Find out what benefits a Civil Service Pension provides.
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Highly competitive Pension Scheme with an average employer contribution of 27%
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Alternative working practices such as working from home
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Opportunity to join one of our several D&I Networks. We value diversity and are committed to being an equal opportunities employer
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25 days annual leave rising (1 day per year) to 30 days upon completion of 5 years service
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Enhanced Parental Leave
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Most sites have free car parking, Sports & Social Clubs, Gym, on site shops and subsidised canteens
Successful candidates will become members of the Government Property Profession, with benefits including opportunities for Government and industry-led CPD events; access to a diverse community of property professionals across government for sharing knowledge and ideas; and a comprehensive career framework and learning and development curriculum to support your career journey.
To learn more about our full range of benefits, view our Candidate Information Guide attached.
Allowances
This post does not offer any assistance with relocation allowances.
Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts.
Employment Hours
The post advertised is for 37 hours net, however the Ministry of Defence offers a range of flexibilities to enable a better work-life balance for employees. Flexible working patterns will be considered.
Things you need to know
Selection process details
Please ensure that at the application and interview stages of the campaign you review the Success Profiles Framework to assist you in the demonstration of your skills and experience.
Your suitability for the role will be assessed using the Success Profile elements that have been chosen for this campaign. Each element will be scored accordingly, and the successful candidate will be appointed on merit.
At application you will be assessed against the following:
Behaviours:
- Leadership
- Delivering at a Pace
- Managing a Quality Service
- Changing and Improving
- Communicating and Influencing
- Making Effective Decisions
Experience:
- CV including: Full Qualification details, Job History and Previous Skills & Experience
- Personal Statement – In no more than 500 words please demonstrate your experience and knowledge of the following:
- Relevant background within Facilities Management or construction related environment
- Relevant experience in the successful management of contract performance and compliance
- Proven experience in leading and managing teams in a demanding customer focused environment
- Relevant experience in establishing and maintaining collaborative and relationships
At interview you will be assessed against the above.
We want to offer opportunities to all who are successful at interview for our roles, but this isn’t always possible, so we do hold candidates on an active reserve list for 12 months. It is also possible that we may offer similar lower graded role/s to reserve candidates or, if no reserves are appointed, candidates that meet the lower grade criteria in merit order.
Application sifting is scheduled to take place on week commencing: 30th October 2023.
Interviews are currently taking place via Face to Face or remotely through a digital platform, this will be confirmed with the successful candidates who are invited to an interview and will be conducted week commencing: 06th Novemeber 2023.
A minimum of 2 full working days notice will be provided for interviews. We endeavour to stick to these dates, but these are subject to change around business needs.
To assist with your application please find attached below:
- DIO Candidate Information Guide
- DIO Candidate Information Guide – Accessible Version
For help and support with your application check out our
Civil Service Careers Homepage and the How to apply section
Feedback will only be provided if you attend an interview or assessment.
Security
Nationality requirements
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles (opens in a new window).
Apply and further information
You may want to save a copy for your records.
Contact point for applicants
Job contact :
- Name : Jessica Matic
- Email : jessica.matic100@mod.gov.uk
- Telephone : 07929350046
Recruitment team
- Email : DBSCivPers-DIOResourcing@mod.gov.uk
Further information
Applicants should monitor their Civil Service Jobs application centre regularly for updates.
Some of MoDs Terms and Conditions of Service (TACOS) changed from 3 February 2014. Those TACOS changes applied to Broader Banded and Skill Zone staff who were new recruits to MoD or who were appointed to a post on substantive promotion, progression or advancement. On the same basis, the TACOS for Departmental Retained Grades changed with effect from 01 September 2014. The document attached to this advertisement provides more information.
All employees joining MOD who are new to the Civil Service will be subject to a 6-month probation period (unless otherwise advised) effective from the employment start date.
Any move to Ministry of Defence from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at www.childcarechoices.gov.uk
If you need to contact Defence Business Services (DBS) regarding this vacancy, please contact the DIO Enhanced Recruitment Team on DBSCivPers-DIOResourcing@mod.gov.uk
Complaints
Please be aware that the selection and interviewing of applicants is the responsibility of the Recruiting Line Manager (RLM) and not the Defence Business Services (DBS) Resourcing team. DBS do not play any part in the selection and interview process.
Therefore, if you wish to discuss your feedback, or you are dissatisfied with your markings, you should in the first instance raise this with the Recruiting Line Manager of the vacancy.
If you are dissatisfied with the service you have received from DBS, or believe that DBS has failed to follow the recruitment process in line with the Civil Service Commission principles of selection for appointment on merit on the basis of Fair and Open competition, you can raise a formal complaint by writing to DBS at the following address:
Defence Business Services, Scanning Hub, PO Box 38, Cheadle Hulme, SK8 7NU
If after raising your complaint with DBS you remain dissatisfied you can complain directly to the Civil Service Commission at the following address:
Civil Service commission, Room G/8, 1 Horse Guards Road, London, SW1A 2HQ
Or by email: info@csc.gov.uk
Cabinet Office Fraud Checks
Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant whose details are found to be held on the IFD will be refused employment
Civil Service Recruitment Principles
Please see the link below for the civil service recruitment principles.
https://civilservicecommission.independent.gov.uk/recruitment/recruitment-principles/
To find out a bit more about what its like working for MOD, visit the Civil Service Careers Website
https://www.civil-service-careers.gov.uk/departments/working-for-the-ministry-of-defence/
Please see the MOD Privacy Notice link below which describes how we will use your personal data, explains your rights and gives you information you are entitled to under Data Protection legislation.
https://www.gov.uk/government/publications/ministry-of-defence-privacy-notice/mod-privacy-notice
Travel Costs
There will be no reimbursement for any travel expenses for the interview.
Nationality Statement
As a result of the changes to the UK immigration rules which came into effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points-based system, where a role has been deemed to be business critical.
This role does not meet that category and we will not sponsor a visa. It is therefore NOT open to applications from those who will require sponsorship under the points based system. Should you apply for this role and be found to require sponsorship, your application will be rejected, and any provisional offer of employment withdrawn.
Smoke-Free Working Environment Policy
The Ministry of Defence is committed to providing a safe and healthy working environment for its staff which includes educating them on the benefits of not smoking, protecting them from the harmful effects of second-hand smoke and supporting those who want to give up smoking. Under the Smoke-Free Working Environment policy, Smoking and the use of all tobacco products (including combustible and chewing tobacco products) will not be permitted anywhere in the Defence working environment by 31st December 2022. The policy is Whole Force and includes all Defence personnel, contractors, visitors and other non-MOD personnel. All applicants seeking, considering, or accepting employment with the Ministry of Defence should be aware of this policy and that it is already in place at a number of Defence Establishments.
