Land Transaction Tax Support Officer -

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Details

Reference number

320668

Salary

£26,900 – £30,610

A
Civil Service Pension with an average employer contribution of 27%

Job grade

Executive Officer

Contract type

Permanent

Business area

WRA – Operations

Type of role

Tax Profession

Working pattern

Flexible working, Full-time, Job share

Location

We encourage flexible and hybrid working but although this role can be based anywhere, some office attendance is required depending on business need. This role can be based in either our Cardiff or Merthyr Tydfil offices.

About the job

Job summary

At the Welsh Revenue Authority (WRA), were responsible for collecting and managing two devolved Welsh taxes; Land Transaction Tax and Landfill Disposals Tax, on behalf of the Welsh Government. The revenue we raise funds public services, like the NHS and schools, in communities across Wales.

Were committed to helping deliver a fair tax system for Wales through what we call Our Approach – a Welsh way of doing tax. By working collaboratively with representatives, partner organisations, taxpayers, and the public, we make sure taxes are collected efficiently and effectively.

We base everything we do on our Corporate Plan 2022 to 2025. This sets out our purpose, strategic objectives, and longer-term ambitions. We report on our work annually – see our latest annual report and accounts.

Were a small and multi-skilled organisation of more than 70 staff, with talents, skills and experience spanning 14 different professions. We champion innovation, collaboration and shared decision-making. And we empower and entrust our people with high levels of responsibility and autonomy.

Find out more about what its like to work with us in our latest People Survey.

For further information, please visit gov.wales/wra

Job description

The Land Transaction Tax (LTT) Support Officer is a new role which will play an important part in supporting Our Approach to tax.

The LTT Support Officer will be a part of the LTT Technical Specialist Team and will carry out a wide range of activities to help support the LTT Technical Specialists in their work. You will need to be highly motivated, organised and able to balance a varied workload made up of non-complex cases and administrative activities.

The LTT Support Officer will help with our approach to tax mitigation, risk and recovery. You will carry out different functions and will have ownership of some non-complex LTT cases. You will develop a good knowledge and understanding of LTT and use this to make informed decisions and provide guidance to others, adhering to our processes. No previous knowledge of LTT is required as training will be provided.

This is an exciting chance to get involved in a range of work across LTT, including providing technical support on less complex queries, both written and verbally, and escalating this where needed to the LTT Technical Specialists. The LTT Support Officer will be a key contact for our Helpdesk and Deputy Case Managers, as well as other teams across the WRA including Finance, Data and Customer Insight & Strategy. You will also be working with taxpayers, agents and other stakeholders to help ensure the right amount of tax is paid at the right time, requiring timely customer service and strong communication skills.

This is an exciting new role and a fantastic development opportunity as youll be involved in a wide variety of work across LTT with a range of stakeholders. Youll be providing support to our LTT Technical Specialists and collaborating with teams across the WRA to help deliver Our Approach to tax, making improvements along the way. Our goal is to support taxpayers and agents to get things right and youll help us in achieving this.

Youll be joining a very supportive and friendly team who will help you learn more about LTT. Youll quickly build relationships and become a key team member working on a number of exciting opportunities.

Indee Dehal, Land Transaction Tax Lead

Person specification

Providing administrative support to the LTT Technical Specialists, LTT Senior Specialist and LTT Lead. This will cover a range of duties including:

corresponding with taxpayers, both written and verbally
helping with tax mitigation and recovery plans, including getting involved in LTT Webinars and Tax Forums
getting involved in tax risking work and collating information for the LTT Technical Specialists, including running reports
taking notes at meetings both within the team and more widely with internal and external stakeholders, as well as compiling information and documents for tax reviews and appeals
attending and taking notes at Taxpayer and Agent meetings
undertaking tax determinations and other processes, including reviewing LTT deferral requests
dealing with non-complex technical queries, where possible, and escalating them to the Technical Specialists where they are more complex
processing claims and gathering and assessing information, such as where an incorrect amendment has been made

Work with other teams in the WRA and external stakeholders

Providing support to the Helpdesk, and Deputy Case Managers, with non-complex technical and process queries. You will become a key contact point between teams and attend meetings to provide updates and take away actions.

Working closely with Data and Digital teams to support the process of improving and increasing automation of letters and other processes.

Collaborate with our Customer team where user research is crucial and provide support to them in their research. You may also be involved in the creation of new tax forms and maintaining them with the input of other teams.

Similarly, you will be able to work with our Communications team and support certain tasks, such as providing updates and other messages on our Operational User Board.

You will lead on inductions for new WRA staff and give them an overview of what the team does and how LTT functions. You will also have opportunities to get involved in other training and presentations across the organisation.

Youll become an experienced user of our Customer Service Hub, providing support and insight into best practice for the team. More widely, youll produce desk instructions which will be used across teams and review them regularly to ensure they are up to date.

Work in partnership with agents and taxpayers to help ensure the right tax is paid at the right time, in line with Our Approach.

Work with others where feedback is received to improve our processes and continually improve the service we offer.

As this is a new role, the responsibilities of the LTT Support Officer may evolve over time.

No previous knowledge of LTT is required for this role as training and support will be provided.

Benefits

Alongside your salary of £26,900, Welsh Revenue Authority contributes
£7,263 towards you being a member of the Civil Service Defined Benefit Pension scheme.

Find out what benefits a Civil Service Pension provides.

We offer a wide range of benefits when you join the WRA, such as:

31 days annual leave + 2 privilege days
flexible working
a generous employer contribution Civil Service pension scheme
Cycle to Work scheme and season ticket loans
learning opportunities including funded Welsh language courses
dedicated wellbeing time offered weekly
a highly engaged and collaborative culture see our People Survey results

Find out more about the benefits of working for us.

Things you need to know

Selection process details

We recruit using success profiles. Our success profiles guidance will help you in completing your application.

In brief, this approach means:

we look for evidence of what you have done and what you can do. This means we look for the behaviours, strengths and ability needed to do the job
where necessary or relevant, we also consider experience and technical knowledge
this approach starts at application stage and continues throughout the recruitment process
we may only look for some things at certain stages. Well always be clear what were looking for and when

You should highlight evidence from the table below during the recruitment process.

You may also wish to refer to the main tasks mentioned above.

Behaviours
Criteria	Assessed in personal statement and CV	Assessed during interview or assessment
Managing a Quality Service Work with customers to understand their needs and expectations.	Yes	Yes
Working Together Change ways of working to aid cooperation within and between teams in order to achieve results.	Yes	Yes
Communicating and Influencing Communicate clearly and concisely both orally and in writing. Take time to consider the best communication channel to use for the audience, including making the best of digital resources and considering value for money	No	Yes

Strengths
Criteria	Assessed in personal statement and CV	Assessed during interview or assessment
Organiser You make plans and are well prepared. You seek to maximise time and productivity	No	Yes
Relationship Builder You quickly establish mutual respect and trust, building long lasting relationships with others	No	Yes
Learner You are inquisitive, you seek out new information and look for new ways to develop yourself.	No	Yes

Experience and technical knowledge
Criteria	Assessed in personal statement and CV	Assessed during interview or assessment
Customer service experience	Yes	No

We will be holding a virtual information session for candidates on 2 November at 12.00 pm on Microsoft Teams. This will be an opportunity for you to find out more about the role. If you would like to attend, please email recruitment@wra.gov.wales mailbox.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

UK nationals
nationals of the Republic of Ireland
nationals of Commonwealth countries who have the right to work in the UK
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles (opens in a new window).

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Apply and further information

The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).

Once this job has closed, the job advert will no longer be available.
You may want to save a copy for your records.

Contact point for applicants

Job contact :

Name : WRA Recruitment Team
Email : Recruitment@wra.gov.wales
Telephone : 03000254000

Recruitment team

Email : Recruitment@wra.gov.wales

Further information

The law requires that selection for appointment to the Civil Service is on merit on the basis of fair and open competition. See the Civil Service Commission’s recruitment principles where this is set out.

If you feel your application has not been treated in line with the recruitment principles, and you wish to complain, you should contact the Head of HR.

Email: hr@wra.gov.wales

If youre not satisfied with our response, you can contact the Civil Service Commission.