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About the job
Job summary
Its a very exciting time to join HMRC.
HMRCs Agents and Technical Compliance (A&TC) business area forms part of a wider Customer Compliance Group and is home to our Systems & Data Compliance (S&DC) operational teams.
Our S&DC operational teams consist of Data and Systems Auditors, who provide our Compliance Caseworkers with support on interrogating data and sophisticated accounting systems, to tackle tax non-compliance and electronic sales suppression.
See what its like to work at HMRC: find out more about us or ask our colleagues a question. Questions relating to an individual application must be emailed as detailed later in this advert.
Job description
About the role
As an O Data & Systems Auditor (Tax Compliance), you will support Compliance Caseworkers in carrying out tax investigations into customers records, to identify and address any irregularities or non-compliant behaviour.
With coaching and mentoring from HO Data & Systems Auditors, you will help to provide technical systems and data interrogation support, with the intent of tackling non-compliance and electronic sales suppression. To do this you will be required to access, analyse and understand customers computerised systems, software, and data in relation to their accounts.
This is a vital role within tax compliance where we will provide you with the necessary support and learning needed. Should you have the desire to progress further, we are committed to supporting your personal development.
What will I be doing?
Your job will involve:
- Interviewing customers and their representatives as part of supporting investigations, either virtually or face-to-face
- Identifying and documenting systems and audit trails, including details of the different software used by the customer
- Inspecting electronic accounting systems to access relevant data
- Analysing and evaluating basic systems and datasets as well as supporting Higher Officer Systems Auditors with in-depth analysis of more complex systems and data, using a variety of tools
- Testing accuracy of customers’ financial accounting and tax liabilities
- Updating and sharing internal guidance with approvers, including internal guidance, knowledge of systems, audit techniques and best practise in-line with the systems encountered and audits undertaken
- Reconstructing partial data records using best judgement, logic, and available evidence
- Producing audit reports to document your findings and recommendations
- Providing evidence to support tax evasion referrals and decisions regarding customer behaviours
Training
All new audit trainees will be placed on the audit learning routeway, which may take up to 19 months to complete.
During initial part of the training period, we will need you to work Monday to Friday within HMRC standard operating hours, for a period of 12 weeks. This is even if you have an agreed Flexible Working Arrangement in place.
Working arrangements
HMRC operates seven days a week and 24 hours a day. HMRC standard operating hours are 7am to 8pm from Monday to Saturday. Here is how we work in Customer Compliance Group (CCG):
- 37 hours between 7am to 8pm Monday to Saturday
- There are several business areas within CCG. You may be required to work outside of these hours if you are allocated to a specific business area
- If you are posted to an area with working arrangements that fall outside of our standard hours, you may be eligible for flexitime
- Further information will be provided during training if this affects you based on the role allocated
- Your working arrangement may change in-line with business needs, and that could include increased weekend or evening working. We will always give you reasonable notice of any changes to your working arrangement
- There may be a requirement for occasional travel with some overnight stays. Some roles may require more frequent travel
Part-time working opportunities (minimum 22 hours per week covering various arrangements during our opening times) and flexible working arrangements can be requested. It depends on the business area whether these can be agreed, so well work it out on an individual basis.
Person specification
What are we looking for?
You dont need any existing knowledge or experience of tax in order to apply, but we are looking for the following skills and personal qualities:
- An interest in solving IT issues
- Confidence when using unfamiliar software
- Good organisational skills to enable you to effectively prioritise and manage your workload
- Good ability to document and maintain a robust audit trail
- Ability to handle difficult conversations
- Good verbal and written communication skills
Behaviours
We’ll assess you against these behaviours during the selection process:
Technical skills
We’ll assess you against these technical skills during the selection process:
- Data Interrogation
Benefits
As well as competitive salaries and a generous annual leave entitlement, we offer a substantial package of benefits including:
- Excellent training and career progression
- Competitive pensions
- Learning and development tailored to your role
- A culture encouraging inclusion and diversity
Find more about HMRC benefits in ‘Your little extras and big benefits handbook’ for further information or visit Thinking of joining the Civil Service.
Things you need to know
Selection process details
We know applying for a job can be daunting, but try not to feel concerned, we really are a friendly team and are here to support you.
To help you prepare, below is a rundown of what to expect during the selection process:
- Short Application
- Numerical Test
- Verbal Test
- Personal Statement (up to a max. of 250 words)
- Video Interview – This will contain questions on Technical skills (focussed on data interrogation), Behaviours and Strengths – Further information on Success Profiles
After submission of your application, you will be invited to complete two online tests (Numerical and Verbal Tests). We recommend you have access to a desktop computer or laptop and somewhere quiet to do this. You must be successful at each stage to progress to the next test.
Please complete the online tests as soon as possible (within 24-48 hours is recommended), the closing date for the tests is 11:30 a.m. on 25 July 2023.
You are advised to attempt the tests as soon as practical to do so, to enable any potential technical issues to be resolved before the tests closed. There will be no extension to the deadline for completing the tests. If you fail to complete the online test before the deadline your application will be withdrawn. Guidance for the test will be available when you are invited to take the test.
The tests are administered online and accessed via the CS Jobs website.
The online tests for this vacancy are not timed and there are no restrictions on how long you take to complete them, but they must be fully submitted before 11:30 a.m. on 25 July 2023. This is important as we dont want you to miss out on your opportunity.
Please ensure that any technical issues with the test are reported immediately prior to 8:00 a.m. on 25 July 2023.
To ensure that all candidates are treated equally, we are unable to accommodate any flexibility against this deadline.
If you are successful after both tests you will be required to complete a Personal Statement with a maximum word limit of 250 words. For the Personal Statement you will need to provide a response to the following question please describe why you enjoy working with data and the key things you consider when analysing a large amount of information.
HMRC will then review the number of candidates who have passed both tests and met the benchmark on for the Personal Statement.
As we often receive a very high level of applications, we reserve the right to raise the pass mark on the Personal Statement and tests, to manage the number of successful candidates to be interviewed.
Candidates with the minimum required pass mark will have their scores banked against the Numerical Test and Verbal Test.
Interview dates to be confirmed.
A reserve list may be held for a period of up to 12 months from which further appointments may be made for the same or similar roles if this applies to you, well let you know via your Civil Service Jobs account.
This vacancy is part of the 312R campaign. The following job references are linked under campaign reference 312R: Belfast-300609, Birmingham-299334, Croydon-300620, Glasgow-300629, Leeds-300638, Liverpool-300645, Manchester-300647, and Portsmouth-300653.
Eligibility
To check that you are eligible to apply, review this eligibility information
Important information for existing HMRC contractual homeworkers:
Please note that this role is unsuitable for contractual homeworkers due to the nature and/or requirements of the role.
Reasonable Adjustments
We want to make sure no one is put at a disadvantage during our recruitment process because of a disability, condition, or impairment. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate.
If you need a reasonable adjustment or a change to be made so that you can make your application, review this information on reasonable adjustments, and contact hmrcrecruitment.grs@cabinetoffice.gov.uk as soon as possible.
Diversity and Inclusion
At HMRC we are committed to creating a great place to work for all our colleagues and creating an inclusive and respectful environment that reflects the diversity of the society we serve.
Diverse perspectives and experiences are critical to our success and we welcome applications from all people from all backgrounds with the experience and skills needed to perform this role. Were committed to creating a great place to work for all our colleagues here at HMRC. We want everyone to feel valued and supported to achieve their potential at HMRC.
For more information on how we make this happen, review this information on our culture and values
Applications received from candidates with a criminal record are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy.
We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible after considering operational and customer service needs. We cant guarantee that we can meet all requests to work flexibly, as agreement will be subject to business ability to accommodate, and any request to work a more flexible arrangement should be made prior to your acceptance of the provisional offer.
Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement, this will be tested as part of the selection process.
The Civil Service runs a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Locations
HMRC has a presence in every region of the UK. For more information on where you might be working, review this information on our locations.
Security Update
For more information on the level of security checks we will carry out, review this information on security checks
Further Information
The Civil Service values honesty and integrity and expects all candidates to abide by these principles. The evidence you provide in your application must relate to your own experiences.
Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant application/s will be withdrawn from the process.
Duplicate applications for the same vacancy will also be withdrawn.
Transferring into HMRC from Civil Service If you are currently working for an Other Government Department (OGD) and would like to consider the impact on your pay when joining HMRC, please see the attached document “Combined T&C and OGD Pay English, found at the bottom of this advert. Further information on staff transfers can be found on gov.uk
Problems during the application process
If you experience accessibility problems with any attachments on this advert, please contact the email address in the ‘Contact point for applicants’ section.
If you think youve made a mistake on a short application form (e.g. youve ticked the incorrect eligibility box), please contact hmrcrecruitment.grs@cabinetoffice.gov.uk at least two working days before the vacancy closes. After this, we wont be able to reopen your application.
Please use the subject line to insert appropriate wording e.g. Please re-open my application – 300647 & vacancy closing date 24/07/2023. Please note that we cannot amend or re-open your application if you have submitted your full application in the interests of fair and open recruitment.
For reasonable adjustments queries or requests, please see details within reasonable adjustments section above.
Feedback will only be provided if you attend an interview or assessment.
Security
Nationality requirements
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles (opens in a new window).
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Contact point for applicants
Job contact :
- Name : Customer Compliance Recruitment Team
- Email : ccgrtsupport@hmrc.gov.uk
Recruitment team
- Email : hmrcrecruitment.grs@cabinetoffice.gov.uk
Further information
