Apply Now
Details
Reference number
Salary
Civil Service Pension with an average employer contribution of 27%
Job grade
Contract type
Business area
Type of role
Planning
Property
Working pattern
Number of jobs available
Contents
Location
About the job
Job summary
Do you want to work for the Defence Infrastructure Organisation (DIO) and care for the Defence Estate? DIO enables Defence to live, work, train and deploy, all with sustainability in mind. From net carbon zero accommodations to runways for the F35 fighter jets; our outputs are unique in the UK and across the globe!
Learn much more about DIO in our Candidate Information Guide attached.
About DIO
View our YouTube video to see more about our work
Job description
We enable our people to work at the right place, with the right people, at the right time.
We believe that if we look after our people, they will be passionate about delivering great things for our customers.
We understand the importance of life outside of work and our industry leading flexible working practices, digital technology and modern work spaces will give you the opportunity to enjoy a healthy work-life balance.
Some of the many benefits you will receive include:
Highly competitive
Flexi-time scheme
Alternative working practices such as working from home
25 days annual leave rising (1 day per year) to 30 days upon completion of 5 years service
Ability to roll over up to 10 days annual leave per year
In addition to 8 public holidays per year you will also receive leave for HM The Kings birthday
Minimum of 15 Days Special Leave in a rolling 12-month period to for volunteer military or emergency service reserve commitments
Special Paid Leave for volunteering up to 6 days a year
Enhanced maternity, paternity and adoption leave
Employee Assistance Programme to support your well being
Most sites have good travel links with free car parking; many also have other facilities such as a Sports & Social Club, Gym and / or site shops
Learning & Development
Professional and Personal Development of skills
Access to thousands of training courses through Civil Service Learning, some free or paid by DIO
Ability to obtain industry recognised qualifications supported by DIO
Join the Defence Infrastructure Organisation (DIO) and have a future that matters: Be proud; Be challenged; Be unique.
DIO is passionate about ensuring that we are a top performing organisation and a great place to work. We host a diverse range of talent where everyone feels valued and supported enabling our people to thrive, bring greater creativity and innovation to achieve higher organisational performance. We are committed to be an equal opportunities employer and creating a culture where everyone can bring their whole self to work and individuality is truly appreciated.
We promote and support a range of flexible working patterns enabling staff to balance home and work responsibilities.
This culture of inclusion is underpinned by our 6 staff networks covering Disability, Faith and Belief, Gender Equality, LGBTQI+, Race, Social Mobility and 3 networks dealing with employee wellbeing and support: Speak Safe Volunteers, Mental Health First Aiders and Equality, Diversity and Inclusion Advisers.
Our staff, future and current will be guided by the 4 Cs and we encourage you to be curious and continuously strive for improvement, collaborative in an inclusive culture, ambitious and resilient and committed to Defence, empowered and able to challenge so you can play a key part in shaping the direction of our organisation.
DIO commits to offer its employees the following experience:
Meaningful, purposeful work
The ability to learn and grow
The right opportunities and resources
To care about your wellbeing
To feel valued and included
The Challenge
DIO is part of the Ministry of Defence (MOD) and is the MODs professional estate services business and responsible for managing over £3billion annual investment into the defence estate in the UK and overseas, an estate valued at circa £35billion. It does this through a range of term, framework, PFI and other supply contracts that make DIO one of the largest contracting organisations in Government.
The Customer Delivery Manager positions advise, guide, coordinate and support the planning of the Front Line Commands programmes of investment in their estate. They will actively identify and manage risks, conduct root cause analysis on areas of under performance, and continuously striving to improve delivery performance. This is a vital customer engagement role between DIO, the Front Line Commands and the wider MOD customer.
Person specification
Main Responsibilities
A Customer Delivery Manager needs to:
Provide strong and visible leadership, promoting good working relationships within the team, wider organisation and appropriate customers and Suppliers. This also requires leading individuals outside of the direct team to contribute to business outputs
Build a comprehensive understanding of the customers infrastructure objectives and sites; an extensive support network across Regional Delivery and its enabling business functions; and a detailed grasp of the agreed programme of work and an awareness of contracted services.
Develop and maintain an intelligent understanding of in year delivery position across Regional Delivery for Air Command through data analysis and partner engagement.
Negotiate with and influence the customer, DIO and MOD branches where necessary to deal with sophisticated and novel issues relating to programme delivery and improving programme output. Be happy to challenge where necessary and be comfortable dealing with adversity on occasion.
Prepare and deliver briefings, reports and analysis on the programme of activity, risks or delays in delivery for senior leaders.
Chair or attend meetings with senior partners, representing all aspects of programme delivery for the respective customer.
Using expertise from across Regional Delivery, give definitive advice to the customer.
Be a full and active member of the wider Customer Support Team, developing and maintaining collaborative relationships with the customer, DIO staff and Suppliers and establishing appropriate measure of effectiveness with the customer and DIO.
Ensuring effective communication channels exist across the wider team and DIO, and promoting the work of DIO more widely though preparation of presentations and collaborator briefing material.
Line manage CDM support staff.
Desirable Experience & Skills
Ability to demonstrate an understanding of minor project delivery through Government Hard FM contracts, preferably on the Defence estate, is desirable.
Knowledge of structure and outputs of Air Command is desirable.
Behaviours
We’ll assess you against these behaviours during the selection process:
- Communicating and Influencing
- Leadership
- Making Effective Decisions
- Delivering at Pace
- Working Together
We only ask for evidence of these behaviours on your application form:
- Communicating and Influencing
- Leadership
- Making Effective Decisions
Benefits
£15,570 towards you being a member of the Civil Service Defined Benefit Pension scheme.
Find out what benefits a Civil Service Pension provides.
- Highly competitive Pension Scheme with an average employer contribution of 27%.
- Alternative working practices such as working from home.
- Opportunity to join one of our several D&I Networks. We value diversity and are committed to being an equal opportunities employer.
- 25 days annual leave rising (1 day per year) to 30 days upon completion of 5 years service.
- Enhanced Parental Leave.
- Most sites have free car parking, Sports & Social Clubs, Gym, on site shops and subsidised canteens.
To learn more about our full range of benefits, view our Candidate Information Guide attached.
Allowances
This post does not offer any assistance with relocation allowances.
Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts.
Employment Hours
The post advertised is for 37 hours net, however the Ministry of Defence offers a range of flexibilities to enable a better work-life balance for employees. Flexible working will be considered.
Things you need to know
Selection process details
Please ensure that at the application and interview stages of the campaign you review the Success Profiles Framework to assist you in the demonstration of your skills and experience.
Your suitability for the role will be assessed using the Success Profile elements that have been chosen for this campaign. Each element will be scored accordingly, and the successful candidate will be appointed on merit.
At application you will be assessed against the following:
Behaviours
- Communicating and Influencing
- Leadership
- Making Effective Decisions
At interview you will be assessed against the above PLUS the following:
Behaviours
- Delivering at a Pace
- Working Together
We want to offer opportunities to all who are successful at interview for our roles, but this isn’t always possible, so we do hold candidates on an active reserve list for 12 months. It is also possible that we may offer similar lower graded role/s to reserve candidates or, if no reserves are appointed, candidates that meet the lower grade criteria in merit order.
Application sifting is scheduled to take place on week commencing: 06/11/2023
Interviews are currently taking place face to face and will be conducted week commencing: 20/11/2023
A minimum of 2 full working days notice will be provided for interviews. We endeavour to stick to these dates, but these are subject to change around business needs.
To assist with your application please find attached below:
- DIO Candidate Information Guide
- DIO Candidate Information Guide – Accessible Version
Civil Service Careers Homepage and the How to apply section
Feedback will only be provided if you attend an interview or assessment.
Security
Nationality requirements
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles (opens in a new window).
Apply and further information
You may want to save a copy for your records.
Contact point for applicants
Job contact :
- Name : Andrea Zanchi
- Email : Andrea.Zanchi100@mod.gov.uk
Recruitment team
- Email : DBSCivPers-DIOResourcing@mod.gov.uk
Further information
Applicants should monitor their Civil Service Jobs application centre regularly for updates.
Some of MoDs Terms and Conditions of Service (TACOS) changed from 3 February 2014. Those TACOS changes applied to Broader Banded and Skill Zone staff who were new recruits to MoD or who were appointed to a post on substantive promotion, progression or advancement. On the same basis, the TACOS for Departmental Retained Grades changed with effect from 01 September 2014. The document attached to this advertisement provides more information.
All employees joining MOD who are new to the Civil Service will be subject to a 6-month probation period (unless otherwise advised) effective from the employment start date.
Any move to Ministry of Defence from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at www.childcarechoices.gov.uk
If you need to contact Defence Business Services (DBS) regarding this vacancy, please contact the DIO Enhanced Recruitment Team on DBSCivPers-DIOResourcing@mod.gov.uk
Complaints
Please be aware that the selection and interviewing of applicants is the responsibility of the Recruiting Line Manager (RLM) and not the Defence Business Services (DBS) Resourcing team. DBS do not play any part in the selection and interview process.
Therefore, if you wish to discuss your feedback, or you are dissatisfied with your markings, you should in the first instance raise this with the Recruiting Line Manager of the vacancy.
If you are dissatisfied with the service you have received from DBS, or believe that DBS has failed to follow the recruitment process in line with the Civil Service Commission principles of selection for appointment on merit on the basis of Fair and Open competition, you can raise a formal complaint by writing to DBS at the following address:
Defence Business Services, Scanning Hub, PO Box 38, Cheadle Hulme, SK8 7NU
If after raising your complaint with DBS you remain dissatisfied you can complain directly to the Civil Service Commission at the following address:
Civil Service commission, Room G/8, 1 Horse Guards Road, London, SW1A 2HQ
Or by email: info@csc.gov.uk
Cabinet Office Fraud Checks
Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant whose details are found to be held on the IFD will be refused employment
Civil Service Recruitment Principles
Please see the link below for the civil service recruitment principles.
https://civilservicecommission.independent.gov.uk/recruitment/recruitment-principles/
To find out a bit more about what its like working for MOD, visit the Civil Service Careers Website
https://www.civil-service-careers.gov.uk/departments/working-for-the-ministry-of-defence/
Please see the MOD Privacy Notice link below which describes how we will use your personal data, explains your rights and gives you information you are entitled to under Data Protection legislation.
https://www.gov.uk/government/publications/ministry-of-defence-privacy-notice/mod-privacy-notice
Travel Costs
There will be no reimbursement for any travel expenses for the interview.
Nationality Statement
As a result of the changes to the UK immigration rules which came into effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points-based system, where a role has been deemed to be business critical.
This role does not meet that category and we will not sponsor a visa. It is therefore NOT open to applications from those who will require sponsorship under the points based system. Should you apply for this role and be found to require sponsorship, your application will be rejected, and any provisional offer of employment withdrawn.
Smoke-Free Working Environment Policy
The Ministry of Defence is committed to providing a safe and healthy working environment for its staff which includes educating them on the benefits of not smoking, protecting them from the harmful effects of second-hand smoke and supporting those who want to give up smoking. Under the Smoke-Free Working Environment policy, Smoking and the use of all tobacco products (including combustible and chewing tobacco products) will not be permitted anywhere in the Defence working environment by 31st December 2022. The policy is Whole Force and includes all Defence personnel, contractors, visitors and other non-MOD personnel. All applicants seeking, considering, or accepting employment with the Ministry of Defence should be aware of this policy and that it is already in place at a number of Defence Establishments.
