Apply Now
Details
Reference number
Salary
Job grade
Contract type
Business area
Type of role
Governance
Planning
Working pattern
Number of jobs available
Contents
Location
About the job
Job summary
The Home Office is the lead government Department for immigration and passports, crime, police, fire, and counter terrorism significant issues which are at the heart of the agenda of HM Government. The challenges and opportunities the Department faces are significant and rapidly changing in the global environment in which we operate. Strong analytical advice is needed to navigate these challenges, and the Home Office has a reputation for putting analysis at the heart of decision-making.
Part of the Home Office Analysis & Insight (HOAI) directorate, the Performance Reporting & Analysis Unit (PRAU) provides reporting and analysis of performance for the Migration & Borders Mission and associated operational Capabilities. We support Ministers, the Executive Committee, Policy and Operational leads and other analytical functions with the management information (MI) that they need, as well as producing data for publication and other forms of external release. The Unit also provides advice and support to others in the Department on how to make best use of performance information and is leading on the transformation of MI systems and capabilities.
With the Migration & Borders Mission and Capabilities, PRAU is leading a significant technology and process transformation to enhance the way that MI services are delivered. This involves investing in three key areas as part of developing the M&B MI service: data and technology development; MI teams aligned to the Mission and Capabilities who provide MI services to the customers of MI relating to those areas; and a hub which provides guidance, standards and support to MI-producing teams. As part of an expanding function, the role will provide an opportunity to shape how things are done, and will require a degree of flexibility in the work you do, to support and champion the transformation, and ensure that it is successful, in addition to the specific responsibilities outlined below.
This role provides an opportunity to work in a fast-paced environment, which is inclusive by instinct, engaging with high profile business and projects to understand and support the delivery of MI requirements both short and long term, and provides an opportunity to understand first-hand how the different parts of the Home Office, and external bodies use and interact with key performance information.
Job description
The Demand Management and Governance Lead role aligns to the Lead Business Analysis profession, meaning you will have a good understanding of strategic arenas and will lead large and complex projects. You will have functional and people management responsibilities and mentor others in the Business Analysis community.
In taking up this role, in the first instance you will lead the Front Door and Demand Management process for PRAU, initially focused on establishing a new front door portal and demand process. You will ensure that MI Requests are triaged accurately, requiring Business Analysis excellence and co-ordination between Customer Facing MI Teams and MI Customers. Overseeing the Demand for Ad Hoc Requests, ensuring repeat requests are built into MI Products and the MI teams provide a equitable service to customers across business areas. Day-to-day completion of Ad Hocs sits within Workflow Manager and CFT Grade 7 accountability. You will ensure that new requests are routed correctly through established demand processes.
You will help to develop best practice and assist with communities of practice activities (internally and across government). You will also make sure outcomes are aligned with the service vision and business strategy by connecting the current and future business models and delivering to the future business architecture strategy. You will also support and inform product iteration, evolution and optimisation.
You will build and own your stakeholder relationships, often forming strategic relationships with senior stakeholders both internally and externally, collaborating closely with colleagues elsewhere in PRAU and HOAI. You will challenge constructively and act as a critical voice to stakeholders and delivery colleagues to achieve solutions that are fit for purpose. You will lead effective communication with all stakeholders to support design, build and delivery teams in meeting user needs and business objectives.
PRAU is geographically spread across four primary locations (Croydon, Central London, Liverpool and Sheffield) with most staff working in line with the Departments hybrid working arrangements (a minimum of 40% of time in an office location, with the remainder working from home). You will need to agree a base location of either Croydon, Sheffield or Liverpool, and there will be a requirement for occasional travel to other locations.
Your main day-to-day responsibilities will be:
Defining, planning and leading Business Analysis activity at the demand stage of a large portfolio of MI requests. This will include providing recommendations and rationale to the Portfolio Office Discovery Team and Customer Facing MI Teams to critically shape the demand management process and acceptance of new delivery
Shaping the design, development and optimisation of the MI Service Front Door and Demand Management process, ensuring user needs are met and service level agreements are met
Working with Customer Facing MI Team Leads and Discovery Team Leads to develop and embed clear and consistent Business Analysis standards, guidance and templates across the Profession
Monitoring service levels across the Customer Facing MI Teams, managing and mitigating resourcing challenges by working closely with Customer Facing MI Team Leads to proactively re-allocate resources
Reviewing complex MI requests, understanding and defining the problem to be solved and ensuring strategic decision-making supports business outcomes as well as MI Customer needs
Manage and clear the existing MI Demand Backlog, effectively planning and leading significant areas of Business Analysis delivery, owning the challenge and driving through to conclusions
Overseeing the work of other analysts and workflow managers involved within Demand Management to ensure impact and estimations are focused on the right solutions to deliver business value
Modelling the Demand Management process using established techniques with understanding of their purpose and importance
Establishing and overseeing the PRAU Front Door process which functions to capture all MI Requests within a single system. Using Business Analysis skillset to triage requests and understand alignment to business objectives and the technical route to implementation
Assessing and prioritising the demand pipeline to build a picture around current and future demand as well as against business priorities
Establishing and chairing an MI Demand forum, ensuring that all requests are appropriately described by customers and prioritised within the MI Service
Person specification
Essential criteria
Building strong, strategic relationships with the ability to understand, empathise, negotiate, and influence individuals and groups
Collaborating with user researchers and championing user research to focus on all users, defining approaches to understand the user story
Recent experience of working in the delivery of technology
Strategic thinking skills with the ability to turn longer term goals and business outcomes into strategic and tactical solutions as required
Guiding your team to decide the best approach, helping them to visualise outcomes, prioritise work and agree minimum viable product
Eliciting requirements and needs and leading investigations and implementations of changes to programme scope
The skills listed above are reflective of the Home Office Digital Data and Technology (DDaT) Profession Skills and Competency Model (based on the industry standard v7 SFIA framework). The list represents desirable skills that the role will work towards developing, not all skills are expected from the outset.
Desirable criteria
Contributing to the creation and maintenance of the target operating model
Line management or coaching/mentoring
Driving the creation, analysis and collection of information to create recommendations for service improvement
Strong analytical and problem-solving skills
Communicating in a variety of methods with the ability to apply the appropriate method to each scenario/audience
Recruitment and Retention Allowance (RRA)
This post is eligible for a DDaT RRA. Successful candidates with exceptional skills and experience may apply for a RRA between £2,500 – £6,000. This allowance is subject to an initial review within six months of taking up the post and thereafter an annual review in-line with departmental priorities and could be reduced or withdrawn at any time.
Behaviours
We’ll assess you against these behaviours during the selection process:
We only ask for evidence of these behaviours on your application form:
Technical skills
We’ll assess you against these technical skills during the selection process:
- Change and Transformation – Business Change Management
o Business Analysis (BUAN) Level 5
o Business Modelling (BSMO) Level 4
o Requirements Definition and Management (REQM) Level 5 - Development and Implementation – User Experience
o User Experience Analysis (UNAN) Level 4 - Relationships and Engagement – Stakeholder Management
o Relationship Management (RLMT) Level 5 - Strategy and Architecture – Advice and Guidance
o Consultancy (CNSL) Level 5
Benefits
- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension with an average employer contribution of 27%
Things you need to know
Selection process details
This gives us the best possible chance of finding the right person for the job, drives up performance and improves diversity and inclusivity.
After submission of the first stage of your application you will be invited to complete a Civil Service Numerical Test. If you successfully pass the test, you will be invited to complete the final stage of the application.
Please complete the online tests as soon as possible (within 24-48 hours is recommended), the closing date for the tests is 23:55 on 06/11/2023. If you fail to complete the online test before the deadline your application will be withdrawn.
Guidance for the test will be available when you are invited to take the test. The tests are administered online and accessed via the Civil Service Jobs website.
As part of the application process, you will be asked to complete:
- A CV detailing job history/skills
- A Statement of Suitability (Personal Statement) (maximum 750 words)
- Provide evidence of the lead behaviour Seeing the Big Picture (250 words maximum)
Further details around what this will entail are listed on the application form.
The statement of suitability should be aligned to demonstrate your skills and experience for the role and how you meet the essential criteria as detailed in the job description.
The sift will be held on the CV, behaviour and statement of suitability.
However, if a large number of applications are received, the initial sift will be conducted on the statement of suitability. Candidates who pass the initial sift will then be progressed to a full sift where the CV and behaviour will be scored.
If you are successful at sift stage, you will be invited to an interview which will be a blended approach of strength (no preparation needed), technical skills and behaviour-based questions on all those listed in the advert.
Sift and Interview dates
Sift is expected to take place week commencing 6th November 2023.
Interviews are expected to take place week commencing 27th November 2023.
We will try to meet the dates set out in the advert, however on occasions these dates may change.
Interviews will be carried out via video. Candidates will be required to have access to:
- A laptop (personal or work) with a working webcam
- Good internet connection
- Microsoft Teams
PLEASE NOTE: Due to time constraints we may not be able to offer alternative interview date(s). It is therefore expected that candidates who are successful at sift stage will make themselves available during the above time frame given.
Further Information
For meaningful checks to be carried out, individuals need to have lived in the UK for a sufficient period of time to enable appropriate checks to be carried out and produce a result which provides the required level of assurance. You should normally have been resident in the United Kingdom for the last 3 years if the role requires CTC clearance, 5 years for SC clearance and 10 years for DV. A lack of UK residency in itself is not necessarily a bar to a security clearance and applicants should contact the Vacancy Holder/Recruiting Manager listed in the advert for further advice.
A reserve list of successful candidates will be kept for 12 months. Should another role or similar role become available within that period you may be offered this position.
Every day, Home Office civil servants do brilliant work to develop and deliver policies and services that affect the lives of people across the country and beyond. To do this effectively and fairly, the Home Office is committed to representing modern Britain in all its diversity, and creating a welcoming, inclusive workplace where all our people are able to bring their whole selves to work and perform at their best.
We are flexible, skilled, professional and diverse. We work to recruit and retain disabled staff and area Disability Confident Leader. We are proud to be one of the most ethnically diverse departments in the civil service. We are a Social Mobility Foundation top 75 employer.
New entrants are expected to join on the minimum of the pay band.
Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.
For further information please see the attached notes for candidates which must be read before making an application.
Existing Civil Servants should note that some of the Home Office terms and conditions of employment have changed. It is the candidates responsibility to ensure they are aware of the Terms and Conditions they will adopt should they be successful in application and should refer to the notes for candidates for further details.
Transfer Terms: Voluntary.
If you are invited to an interview you will be required to bring a range of documentation for the purposes of establishing identity and to aid any pre-employment checks.
Please see the attached list of Home Office acceptable ID documents.
Any move to the Home Office from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk
Reasonable Adjustments
If a person with disabilities is at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.
If you need a change to be made so that you can make your application, you should:
- Contact Government Recruitment Service via HOrecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs
- Complete the Assistance Required section in the Additional Requirements page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a language service professional
If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the Contact point for applicants section.
Feedback
Feedback will only be provided if you attend an interview or assessment.
Security
Nationality requirements
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles (opens in a new window).
Apply and further information
You may want to save a copy for your records.
Contact point for applicants
Job contact :
- Name : Home Office Resourcing Centre
- Email : HORCCampaignTeamCorporateEnablers@homeoffice.gov.uk
Recruitment team
- Email : HOrecruitment.grs@cabinetoffice.gov.uk
Further information
principles, and wish to make a complaint, then you should contact in the first instance
HORecruitment.GRS@cabinetoffice.gov.uk. If you are not satisfied with the response that you receive, then you can contact the Civil Service Commission.
