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About the job
Job summary
DWP are recruiting four Grade 6 Operational Delivery Analysts.
- Grade 6 Operational Delivery Analyst: Targeted Case Review Analysis Lead, Fraud Error and Debt Analysis
- Grade 6 Operational Delivery Analyst: Head of Customer Experience Data Analysis, Customer Analysis Team
- Grade 6 Operational Delivery Analyst: Head of Service Delivery Analytical Business Partnering, Operational Performance, Resourcing and Analysis
- Grade 6 Operational Delivery Analyst: Head of Operational Modelling and Productivity Operational Performance, Resourcing and Analysis
Further information about each of the four roles is provided in the candidate pack attached to this job advert.
The roles will be based in one of our hubs in the following locations Birmingham, Glasgow, Leeds, London Westminster, Manchester, Newcastle, Sheffield and Treforest. Please note that Birmingham, Glasgow and Treforest are relatively new analytical hubs. Any candidates recruited via this campaign and located in these hubs will have a unique opportunity to help grow the analyst presence in these locations. For individuals based in the Treforest Hub, the ability to speak Welsh is desirable. Posts will be offered in order of merit, and preferences will be sought once results have been released if a choice is available. Successful candidates will be posted in merit order based on your location preferences, the geographical requirements of the business and business demands.
Candidates must meet the eligibility requirements set out in the Essential Qualifications sections of the candidate pack attached to this job advert; which is either to be a member of one of the following professional bodies Government Economic Service (GES), Government Operational Research Service (GORS), Government Social Research (GSR) or Government Statistician Group (GSG) or have the required qualifications to become a member of one of these professions.
If not already a badged member of one of the analytical professions above, then successful candidates will be expected to align with one of the four analytical professions. Please note, you can only apply under one of the analytical professions above. If you are a badged member of more than one analytical profession then you must specify which profession youd like to be assessed under for this vacancy, as we are only able to assess candidates under one profession. Youll be asked to specify one profession at the application stage. If you specify more than profession you may be withdrawn.
If you meet the eligibility requirements you should then provide evidence against the Key Criteria listed in the Person Specification section of this job advert, below.
Job description
DWP has an excellent reputation for ensuring its work is underpinned by robust evidence and analysis. Analysts work flexibly, in multi-disciplinary, multi-site teams across the organisation, embedded within policy, operational and wider analytical teams, to develop DWPs evidence base and provide analysis that supports key decisions underpinning Departmental policies and projects. The wealth of data we have access to is unprecedented and allows us to work in real time, quickly being able to see the outcome of those decisions.
There are around 800 analysts in the Analytical Community (AC) at DWP made up of Economists, Operational Researchers, Social Researchers Statisticians, Data Scientists and Data Analysts. Analysts are grouped into 20 Lead Analyst areas, embedded across the Department. Our services are in high demand and we continue to increase in size. The DWP AC is an excellent place to work and as one of the largest in Government we can offer a wide variety of development, training and promotion opportunities, making us a great place to develop and grow as an analyst. DWP analytical roles are often profession neutral, offering analysts access to a wide range of analytical roles. Posts can be done from any of our hub locations and we have a strong presence outside London.
Through this campaign, if you are not already a badged member of one of the four analytical professions you will become one. This means that as well as joining the community of analysts in DWP you will join a community of analysts working across many Government departments, agencies and public bodies, playing a pivotal role in Government decision making.
Person specification
What we are looking for: Key Criteria
- Excellent leadership skills, with experience of setting team objectives, engaging others, negotiating uncertainty, and maximising wellbeing and the value of analysis (lead Key Criterion*)
- You will be a clear communicator bringing evidence together in a way that communicates to a wide range of stakeholders both the broad picture (the impact on millions of customers) and the complex detail large delivery organisations have to deal with.
- An ability to actively build and maintain relationships across complex organisational boundaries to achieve progress on shared objectives.
- Experience leading multi-disciplinary and multi-site teams to deliver key business priorities in challenging circumstances.
- Excellent analytical skills to lead, quality assure and effectively disseminate high quality, complex analysis.
- An understanding of operational delivery and challenges faced by large delivery organisations.
*The lead Key Criterion is: Excellent leadership skills, with experience of setting team objectives, engaging others, negotiating uncertainty, and maximising wellbeing and the value of analysis
If there are a high number of applications, the lead Key Criterion may be used to conduct an initial sift and applications that do not meet the minimum requirement for this criterion will not progress to a full sift.
Qualifications
In order to be eligible to apply for these posts you must either be:
A current, permanent, badged member of one of the following four Government analytical professions: Government Economic Service, Government Operational Research Service, Government Statistician Group or Government Social Research Service.
OR
Hold the qualifications to become a badged member of one of these professions. Full details of the qualifications required for candidates who are not already badged members of one of the four analytical Government professions listed are provided in the candidate pack. The qualification requirements are different for each of the four professions and you will be asked which profession you wish to align with as part of the application process. If successful in the recruitment exercise you will be badged into that profession. You must provide sufficient detail on the qualifications required and already hold the required qualifications, otherwise your application will not be sifted.
If you are applying as a current, permanent, badged member then you must say yes to having the qualifications required and state this in the additional questions section of the application form. You may be asked to provide proof of membership and we will verify this in the recruitment process with the relevant Government professional body. If membership is not verified then you will be withdrawn immediately from the recruitment round.
At application stage – if you are not a current, permanent, badged member of one of the professions above, but have the qualifications to become part of the Government Statistician Group and wish to align to this profession then you will be asked to complete a GSS online multiple choice test as part of the application process. Full details can be found in the candidate pack.
At interview stage – if you are not a current, permanent, badged member of one of the four professions above, you may be asked to complete additional testing prior to, or at, the main interview stage. Full details on these assessments will be provided for candidates who reach the interview stage.
Behaviours
We’ll assess you against these behaviours during the selection process:
Benefits
- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension with an average employer contribution of 27%
Things you need to know
Selection process details
If you meet the eligibility requirements in our candidate pack then you will be asked to provide a CV and a 1,250 word personal statement as part of the application process. Further details around what this will entail are listed on the application form.
This statement should provide evidence and examples of proven experience of each of the selection Key Criteria in the Person Specification section of the advert.
When completing your personal statement, please read and understand the Key Criteria (see candidate pack and job advert above) thoroughly as this is what your written evidence will be assessed against. Your CV will be used to check eligibility on qualifications and to outline your employment history. You will not be given a separate score for your CV.
Your layout is entirely your preference; you may choose narrative, bullets, etc. You may choose to address each criteria separately, however, one narrative example may cover and evidence several Key Criteria. You may not be able to meet all the Key Criteria, but please ensure you evidence what you have done thats relatable to the Key Criteria. You dont have to explain the whole process, just what you have done and the skills, experience you have used.
Please do not use excessive forward slash (/), backslash (\) or dashes (-) in your personal statement. By excessive, we mean hyphenating words that are not normally hyphenated, using slashes between many words or formatting slashes in white font so they cant immediately be seen. Any applications that do this will not be sifted or the form will be amended to remove the excess slashes and then anything after the 1,250 word count will be ignored.
If there are a high number of applications, the lead Key Criterion may be used to conduct an initial sift and applications that do not meet the minimum requirement for this criterion will not progress to a full sift.
The lead Key Criterion is: Excellent leadership skills, with experience of setting team objectives, engaging others, negotiating uncertainty, and maximising wellbeing and the value of analysis
You should also state in the additional questions which profession you intend to align to, or are already a member of. If you are not already a member of one of the four analytical professions you should also state which route you are applying under (see candidate pack).
If you are interested in applying to these roles as a job share then please submit a separate application and, if an existing partnership, make it clear in the additional questions section that you would like to be considered as a job share (do not provide any names). Once sifting has been completed and applications unanonymised, if you are invited to interview we will contact you directly about assessment arrangements.
Sift:
Only if applicants meet the qualification or membership requirements, will their application then be sifted against the Key Criteria required for the role.
Please ensure you complete the all sections of the application form and provide clear evidence that supports the required qualifications. If the detail on your qualifications is not provided or not clear, your application will be deemed ineligible.
Candidates who are current, permanent, badged members of one of the four Government analytical professions must state this in the qualification section of the application form and answer yes to holding the required qualifications.
Interview:
Only the strongest applications will progress to the interview stage. Interviews will be carried out using Microsoft Teams and will take approximately one hour.
The final panel interview will be a blended interview, covering Technical skills, Civil Service Behaviours and Civil Service Strength based questions.
At interview candidates will be asked to present evidence of the following Civil Service Behaviours:
At interview all candidates will be asked to do a 5 minute presentation which will bring out your technical and professional skills. The specific presentation question will be shared 7 days in advance of the interview. After the normal introductions, the interview will start with your presentation. You may then be asked follow ups and other questions to assess your technical professional skills. In this part of the interview you will be assessed across the whole analyst Technical Framework at Grade 6 level.
If you are not currently a badged member of the profession to which you align, then you may be required to complete additional testing prior to, or at, the main interview as outlined in the Application Process: Tests and Badging Exercises section of the candidate pack.
Questions in Advance
To help you prepare and settle into the interview you will also be sent the behaviour questions 7 days prior to your interview. These questions should be treated as confidential and should not be shared. The interview panel may ask you other questions which will not be shared in advance, including follow-up questions, and those about your experience, and technical abilities. Candidates should be asked further probing questions if their response is deemed to require further information to determine suitability for the role.
Please read our candidate pack for more detailed information about the recruitment process and approximate sift/interview dates.
Further information:
Find out more about Working for DWP
A reserve list may be held for a period of 12 months from which further appointments can be made.
Any move to DWP from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk
If successful and transferring from another Government Department a criminal record check may be carried out.
In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service or Disclosure Scotland on your behalf.
However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grs@cabinetoffice.gov.uk stating the job reference number in the subject heading.
For further information on the Disclosure Scotland confidential checking service telephone: the Disclosure Scotland Helpline on 0870 609 6006 and ask to speak to the operations manager in confidence, or email Info@disclosurescotland.co.uk
Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicants details held on the IFD will be refused employment.
A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.
The Civil Service values honesty and integrity and expects all candidates to abide by these principles. Please ensure that all examples provided in your application are taken directly from your own experience and that you describe the examples in your own words. Applications will be screened and if evidence of plagiarism or copying examples/answers from other sources is found, your application will be withdrawn. Internal DWP candidates may also face disciplinary action.
Before applying for this vacancy, current employees of DWP should check whether a successful application would result in changes to their terms & conditions of employment, e.g. mobility, pay, allowances. Civil Servants that would transfer into DWP from other government organisations, following successful application, will assume DWP’s terms & conditions of employment current on the day they are posted, unless DWP has stated otherwise in writing.
New entrants are expected to join on the minimum of the pay band.
Reasonable Adjustments:
At DWP we value diversity and inclusion and actively encourage and welcome applications from everyone, including those that are underrepresented in our workforce.
We consider visible and non-visible disabilities, neurodiversity or learning differences, chronic medical conditions, or mental ill health. Examples include dyslexia, epilepsy, autism, chronic fatigue, or schizophrenia.
If you need a change to be made so that you can make your application, you should Contact Government Recruitment Service via DWPrecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.
Complete the Reasonable Adjustments section in the Additional requirements page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if youre deaf, a Language Service Professional.
DWP is committed to making reasonable adjustments for candidates who may require additional help throughout the application process. Adjustments to the recruitment process can vary, as they are personal to a candidates needs, so it is important to contact us about any adjustments you feel could help your circumstances. More about the adjustments we could offer are provided on slide 5 of the candidate pack.
Some examples are:
- Extra time to take written tests
- Larger print for written information
- Being accompanied by an interpreter
You will be asked at the initial application stage if you require a reasonable adjustment. More information regarding reasonable adjustments for online tests can be found in the candidate pack.
If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the ‘Contact point for applicants’ section.
Feedback will only be provided if you attend an interview or assessment.
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Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles (opens in a new window).
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Contact point for applicants
Job contact :
- Name : DWP Analyst Resourcing Team
- Email : analysts.grade6recruitment@dwp.gov.uk
Recruitment team
- Email : dwprecruitment.grs@cabinetoffice.gov.uk
Further information
If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission here to visit Civil Service Commission
