Workplace Experience Manager

At FCDO Services, we protect the UK’s interests around the world. We design and construct secure government buildings. We courier diplomatic packages across continents. We help earthquake-proof embassies. We safeguard government tech. And a whole lot more besides. As a Workplace Experience Manager, you’ll manage and evolve our workplaces to create efficient and comfortable spaces that help colleagues and teams to do their best work.

This role is vital to make sure that your colleagues can deliver and be their best. We have specific objectives, projects and outcomes to deliver across a range of projects from workplace fit-out and process improvement, to culture change and stakeholder management. It’s a varied and interesting role in which you’ll use your knowledge of managing workplaces, experience of delivering projects and initiatives, people skills, and ideas to decide how we get there.

Manage projects to deliver real-world impact

You’ll apply your problem-solving skills and customer-centred approach to deliver an excellent internal workplace service and projects that significantly improve the workplace experience. Good at working with others, you’ll analyse information, generate ideas and solve problems to achieve objectives. All while making sure that you’re prioritising the right tasks and managing your workload, and maintaining good relationships – both internally and externally.

We promise our customers that we’ll always be reliable, responsive, and focused on building relationships, so you’ll be a talented communicator who really gets people. On top of that, you’ll also use your understanding of change management principles to ensure solutions and changes are delivered with care.

Get the training you need to accelerate your career

When you join us, you’ll be contributing to protecting the nation’s interests at home and overseas – but how will we help you in return? As well as a competitive salary, generous holiday entitlement and Civil Service pension, we’ll also support your development with training opportunities to help you advance your career with us. Our offices have an on-site gym, nursery, canteen, and we offer interest-free loans on season tickets and bikes to help you get there. And if you want to work from home some of the time, we also offer hybrid working opportunities. It’s a superb package of benefits as you help us to protect our assets around the world.

All our employees have to be security cleared before being appointed, so you’ll need to undergo a vetting process as part of your application. This role requires you to go through Security Check (SC). You can find out more about vetting on our website.

It takes a diverse team to protect a diverse world

The vital work we do takes an incredible community of colleagues, with different skills, backgrounds, cultures and identities. We support every individual, so that you always know you’re welcome and valued. It’s what makes us a Disability Confident employer. And why we’re recognised as a ‘Carer Confident’ workplace. And it’s how you know you’re joining an inspiring, inclusive organisation.

Hanslope Park based posts attract a Location Allowance of £1,750 per annum.

FCDO Services are regulated by the Civil Service Commission.

Skills:

• Project Management: ability to manage small projects (up to £100k) using good practice project management principles, tools and techniques
• Stakeholder/Customer Service management: ability to apply good practice
• Change management: ability to apply good practice change management and behaviour change principles tools and techniques
• Ability to take initiative, prioritise tasks and manage workload across multiple work streams through planning and prioritisation
• Draft /Interpret professional/technical information
• Gather, analyse and evaluate data
• Ability to confidently communicate effectively in person, via MSTeams and email; to write and present succinct simple proposals, reports and communication material
• Ability to manage operational and project finances
• Ability to apply H&S guidelines and FCDO Services H&S, Wellbeing, D&I policies and procedures to workplace management

Qualifications, Knowledge and Experience

Essential:

• Experience of delivering projects and initiatives using good practice project management principles, tools and techniques
• Recognised project management qualification eg. Prince2, APM, Agile
• Experience of the application of change management theory, tools and techniques
• Excellent knowledge and use of MS Office Suite (especially Outlook, Word, Powerpoint and Excel)
• Experience of successful delivery across multiple work-streams
• Experience of building and managing successful customer/stakeholder relationships
• Experience of managing budgets and providing costed options

Desirable:

• Experience of building, accommodation or workplace management
• Working knowledge/experience of external/internal customer service; application of workplace Health and Safety; internal communication
• Experience of Smarter Working in government departments
• IOSH
• Recognised change management qualification eg. APMG

• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension with an average employer contribution of 27%

Job contact :

• Name : Resourcing Team
• Email : fcdoservices.recruitment@fcdo.gov.uk

Recruitment team

• Email : fcdoservices.recruitment@fcdo.gov.uk