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Civil Service Pension with an average employer contribution of 27%
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Other
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About the job
Job summary
This post is open to applicants who can meet the Colleges nationality, UK residency and vetting requirements.
About us:
Were the professional body for the police service in England and Wales. We work with everyone in policing to set standards, to share knowledge and good practice and to support the development of police officers and staff. Our mission is to drive a consistent approach across policing where the public and the service expect it, to boost professionalism and to improve leadership at every level.
Although we’re a small organisation, our work has a big reach. We are uniquely placed to work both with national policing organisations and local forces to support frontline officers, staff and volunteers in their day-to-day roles.
We offer a supportive and inclusive environment for people to thrive. Our extensive flexible-working policy, employee wellbeing support, family friendly policies, employers network for equality and inclusion (ENEI) membership and status as a disability confident employer means everyone can bring their whole self to work.
Job description
We look forward to reading your application for the role of Customer Support Engineer.
The selected candidate will provide technical support services to College internal and external customers, including timely resolution of incidents and requests as well as on-site support at events and conferences. You will promote a professional and positive image of the College and its services which puts the customer at its heart.
Person specification
Some of your responsibilities will include:
Provide first and second line support; investigating and resolving incidents for computer hardware, software, and audio-visual systems in support of the delivery of services to employees, classrooms, accommodation, events and conferences.
Continuously monitor technologies used for training, events and conferences, confirming classroom and conference technology is always operational, taking remedial action where necessary
Contribute to the maintenance of the inventories, asset registers and configuration libraries supported by Information Services together with the logs of customer details, problems, and resolutions.
To be successful in this role youll need:
Level 3 qualification (e.g. A-levels, NVQ level 3 in Business Administration/ IT or similar) or extensive equivalent experience in a related area
Previous experience of working in a technical support role
Excellent customer service skills with the ability to manage diverse and demanding customers across all levels
Benefits
£6,911 towards you being a member of the Civil Service Defined Benefit Pension scheme.
Find out what benefits a Civil Service Pension provides.
The College is a great place to work. We’re passionate about our people and offer a wide range of benefits, including (but not limited to):
- Defined benefit pension scheme with an average employer contribution of 27%
- Up to 30 days holiday (this is in addition to 8 public holidays and 2.5 privilege days)
- Continued professional development and structured career paths
- Enhanced maternity, paternity and adoption leave
- Flexi-time (for certain grades)
- A range of flexible working arrangements
- Benenden Healthcare
- National Dental Plan
- Discounts for on-line shopping
- Free employee support line
- Interest free season ticket loans
- Rewards and recognition scheme
We also have a number of thriving staff networks that provide the opportunity for advice, support and to drive change. A place to get your voice heard, share experiences and challenge our working practices to ensure equality of opportunity for all.
For more information about our benefits and staff networks, visit What we offer as an employer , College of Policing
Things you need to know
Selection process details
Eligibility:
Vacancy reference: ENS6474
Interviews are anticipated to be held in Ryton-on-Dunsmore on the 04/12/2023
How to apply and contact information:
For further information visit our Work for us page.
What it’s like working at the College of Policing – YouTube
We believe that a diverse workforce brings many benefits to the organisation including diversity of thought and improvements to the way we work internally and with partners and communities. We strive to be fully inclusive but we know there is more to do. We genuinely encourage people from all backgrounds and underrepresented groups to apply for this role.
We want to continually improve our recruitment processes and to remove any barriers to equal opportunities that could disadvantage those from particular backgrounds. In order for us to have the information to do this, we ask you to please complete the diversity section of the online application process. We use a blind shortlisting process and we hope that by using this method we will be able to promote greater diversity in our workforce and remove any subconscious decisions based on biases.
The College is committed to support the Greening Government Commitment and reducing our Environmental impact. We have a dynamic Environmental Management Plan in place which encompasses various objectives, including our pledge to reduce business travel. To support our green agenda we have, in phase one, installed Electric Vehicle Charging Points at our sites in Ryton (12 points) and Harperley Hall (4 points) alongside two at our Harrogate office. We encourage employees to become an Environment Champion to help with promoting and delivering our Environmental Management Plan. Our One Step Greener approach encourages all College staff to make small changes to create a better future for everyone.
Please note that in order to work for the College of Policing you must have the Right to Work in the UK with indefinite leave to remain. In addition, you will also be required to provide an address history in the UK for the preceding 5 years.
Feedback will only be provided if you attend an interview or assessment.
Security
Nationality requirements
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles (opens in a new window).
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Contact point for applicants
Job contact :
- Name : Colle of Policing HR Recruitment
- Email : recruitment@college.police.uk
- Telephone : 07717652992
Recruitment team
- Email : recruitment@college.police.uk
