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Salary
Civil Service Pension with an average employer contribution of 27%
Job grade
Contract type
Type of role
Architecture and Data
Information Technology
Working pattern
Number of jobs available
Contents
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About the job
Job summary
Job title Lead Specialist Engineer – Packaging
Profession– Engineer
Directorate Technology
Full Time equivalent – 37.5 hours
No of Roles 1
Contract Type Permanent
Location Role available at all core and scientific locations with home working available
Birmingham, Leeds, Liverpool, London, Porton Down, Colindale, Chilton or home working subject to approval
UKHSA offers hybrid working or home working for its employees this means that whilst the role will be based in one of our UKHSA offices, there will be opportunities for an element of working from home. The balance between home and workplace working is to be agreed with the line manager, determined primarily by business need and in line with departmental policy. Some business travel will be required to other UKHSA offices. Please be aware that this role can only be worked from within the UK and not overseas. Relocation expenses are not available
Working Pattern Full Time /Flexible Working / Hybrid Working
Grade & Salary Grade SEO. National banding- £38,724 – £44,393 Inner London £42,716- £48,068 Outer London – £40,721- £46,231
This role comes with a Market Pay Supplement of up to £5,000
New entrants to the Civil Service are expected to start on the minimum of the pay band.
The internal roles rules apply to existing Civil Servants, i.e. level transfers move on current salary or the pay range minimum, transfers on promotion move to new pay range minimum or receive 10% increase. Either case is determined by whichever is the highest.
This role is to be appointed under Civil Service Terms & Conditions. Full details on the T&Cs are found https://www.ukhsa.reed.com/.
Closing Date 26/11/2023. 23:55pm. Unfortunately, late applications will not be considered
Interview Date W/C 11/12/2023 Please note, these dates are subject to change.
Introduction
We are looking for Lead Specialist Engineers who will be responsible for supporting the delivery of technical excellence in their field of specialism and assisting the Senior Specialist Engineer in ensuring that all systems are optimally configured to provide a high-quality service to UKHSA users.
The Technology Directorate provides business-critical systems and services to UKHSA business users at all locations at which UKHSA staff work. ICT has primary responsibility for technical infrastructure and the corporate services running upon it. ICT has staff at a number of locations throughout UKHSA.
Job Overview
Lead Specialist Engineers are responsible for supporting the delivery of technical excellence in their field of specialism and assisting the Senior Specialist Engineer in ensuring that all systems are optimally configured to provide a high-quality service to UKHSA users.
They may be required to supervise the activity of junior staff, but will mainly be responsible for undertaking the configuration, management and maintenance of all hardware and software components of UKHSAs network and infrastructure.
The Lead Specialist Engineer will work within the Specialist Communications and End User Services team.
The Lead Specialist Engineer will work with other Lead Specialist Engineers, who between them will lead on the software packaging capability for the organisation. They will have technical specialties and provide technical expertise in application packaging and supporting technologies.
Communication and key working relationships
Internal
- Other ICT engineers at all levels
- Colleagues in the ICT Department
- Customers within UKHSA at all levels.
- FCD colleagues
- UKHSA Senior Managers and Executive
- Application managers and developers in other UKHSA directorates
External
- Relevant suppliers of hardware, software and services
- Maintenance organisations
- External customers as appropriate and as directed by line manager.
Other
The above is only an outline of the tasks, responsibilities and outcomes required of the role. You will carry out any other duties as may reasonably be required by the directorate.
The job description and person specification may be reviewed on an ongoing basis in accordance with the changing needs of the organisation.
Professional development
You should pursue a programme of continuous professional development in accordance with any relevant professional registration or statutory requirements, while maintaining appropriate awareness of service provider requirements.
Job description
- Provide software application packaging services to end users and deliver applications to end users that meet UKHSA deployment strategy and security policies.
- Work in a collaborative manner with other ICT colleagues to deliver tasks successfully.
- Plan, configure, manage and maintain all hardware and software components of specialist area to deliver optimum system availability to users, and ensuring all supplier provided patches and upgrades to the operating system, database, tools and utilities are applied in a timely manner.
- Maintain the security and integrity of all systems related to specialist area including managing all user access rights and implementation of any necessary backup regimes and other disaster recovery procedures.
- Providing technical and administrative support for specialist systems, including the production of system specification documentation and the production of relevant procedures and protocols.
- Monitoring and managing system performance, capacity and growth, providing advice on necessary upgrades and replacement of hardware and software so as to maintain the reliability of the systems. Implement hardware changes and upgrades and database upgrades and migrations to maintain system performance and growth capacity.
- Ensuring compliance with UKHSA ICT and other relevant policies.
- To maintain awareness of technical developments and research new technologies with a view to providing advice to the Senior Specialist Engineer on suitable deployment strategies for UKHSA.
- To conduct such work as directed by the Senior Engineer or Team Manager consistently with departmental standards and to agreed timescales
- Responsible for maintaining own specialist skills with appropriate professional training.
- To provide the Senior Specialist Engineer or Team Manager with estimates of effort and timescales for tasks as required.
- Carry out support and service to all customers during the agreed working hours, including any out of hours working.
- To comply with departmental and UKHSA requirements for the reporting of all absences.
- Provide a level of work that adheres to the high standards and best practices in line with the SLAs as agreed with UKHSA Users.
- Training and development: To provide training to the team members to enable them to provide quality support with the various technologies used by UKHSA as required, the training would be dependent on the individuals skills levels within the team.
- To assist the line manager in carrying out 1-2-1s during the year and PDRs at the start of year, mid-year and end of year.
Person specification
Essential Experience
- Educated to degree level in relevant subject or equivalent level of experience of working at a similar level in specialist area
- This is a role that demands detailed knowledge and considerable experience of specialist technologies. Therefore, each candidate must be able to demonstrate qualification and expertise in software packaging, utilising industry standard technologies such as SCCM, AppV and MSIX AppAttach.
- Recent (within the last year) experience of software packaging using industry standard tools (eg Flexera Admin Studio) and deployment of legacy Windows applications and UWP using SCCM or Intune
- Ability to speak credibly and authoritatively to technical and non-technical audiences and assimilate technical language quickly and effectively.
- Clear communicator with excellent writing, report writing and presentation skills; capable of constructing and delivering clear ideas and concepts concisely and accurately for diverse audiences
- Evidence of excellent customer service skills and a commitment to improving services and performance for end users.
- Skills for communication on complex matters and difficult situations, requiring persuasion and influence
- Skills for nurturing key relationships and maintaining personal networks
- Ability to analyse and interpret information, pre-empt and evaluate issues, and recommend and appropriate course of action to address the issues
- Problem solving skills and ability to respond to sudden unexpected demands
- Good planning and risk management skills, with the ability to pre-empt potential issues and mitigate effectively to stop system disruptions occurring.
- Ability to engender trust and confidence and demonstrate integrity in the provision of advice and support
- Ability to work on own initiative and organise own workload without supervision working to tight and often changing timescales
Desirable Criteria:
Formal technical qualification, e.g. MCSE or equivalent
We pride ourselves as being an employer of choice, where Everyone Matters promoting equality of opportunity to actively encourage applications from everyone, including groups currently underrepresented in our workforce.
UKHSA ethos is to be an inclusive organisation for all our staff and stakeholders. To create, nurture and sustain an inclusive culture, where differences drive innovative solutions to meet the needs of our workforce and wider communities. We do this through celebrating and protecting differences by removing barriers and promoting equity and equality of opportunity for all.
Benefits
£10,455 towards you being a member of the Civil Service Defined Benefit Pension scheme.
Find out what benefits a Civil Service Pension provides.
- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension with an average employer contribution of 27%
Things you need to know
Selection process details
This vacancy is using Success Profiles, and will assess your Behaviours, Experience and Strengths
Stage 1: Application & Sift
As part of the application process, you will be asked to provide a Statement of Suitability in no more than 1000 words. This part of the selection process should outline how you consider your skills, experience and achievements, and provide evidence of your suitability for the role, with particular reference to the essential criteria outlined.
When completing your statement of suitability, please read and understand the Essential Criteria thoroughly as this is what your written evidence will assessed against.
Please ensure you evidence the key personal requirements and what you have done that relates to these requirements. You dont have to explain the whole process, just what you have done and the skills and experience you have used. Share with us why you are most suited to this role, what you can do, the skills you have that are transferable to the key requirements, and the life experiences or passion you have that are linked to this role.
You will also be asked to provide information within the Employer/ Activity history section of the application form. This is equivalent to the information you would provide on a CV, setting out your career history. This will be used in sifting process and will be scored.
If you are successful at this stage, you will progress to interview
Stage 2: Panel Interview
All candidates who are successful at the sift stage will be invited to an interview on site at Colindale, where you may be asked to do a presentation on a topic given to you prior to the interview
The Behaviours tested during the interview stage will be:
Reserve List:
Candidates who pass the interview criteria but are not offered a post will be kept on a reserve list for 12 months and may be contacted if similar roles become available.
If you are interviewed for the post and do not meet the required threshold for the specified grade, your application may be assessed against a similar, lower grade role and you may be offered the post should one be available.
Benefits
- A Civil Service pension with an average employer contribution of 27%
- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- Range of health and wellbeing support
Any move to UKHSA from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare.
Eligibility Criteria
Open to all external applicants (anyone) from outside the Civil Service (including by definition internal applicants)
Nationality requirements
Appointments to roles within UKHSA will be made in accordance with the Civil Service nationality rules. These can be found at https://www.gov.uk/government/publications/nationality-rules This job is broadly open to the following groups:
- UK nationals
- Nationals of Commonwealth countries who have the right to work in the UK
- Nationals of the Republic of Ireland
- Nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS)
- Relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
- Relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
- Certain family members of the relevant EU, EEA, Swiss or Turkish nationals
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s Recruitment Principles.
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment.
Security clearance level requirement
Successful candidates must pass a disclosure and barring security check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is Basic Personnel Security Standard. People working with government assets must complete Basic Personnel Security Standard checks.
For posts on UKHSA Civil Service terms and conditions, new entrants to the Civil Service are expected to start on the minimum of the pay band. For existing Civil Servants and roles advertised across government, the rules of transfer apply, i.e., level transfers move on current salary or the pay range minimum, transfers on promotion move to new pay range minimum or receive a 10% increase. Either case is determined by whichever is the highest.
Complaint process:
The law requires that selection for appointment to the Civil Service is on merit on the basis of fair and open competition as outlined in the Civil Service Commission’s Recruitment Principles. If you feel your application has not been treated in accordance with the Recruitment Principles, and you wish to make a complaint, in the first instance, you should contact UKHSA Public Accountability Unit via email: Complaints1@ukhsa.gov.uk. If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Visit the Civil Service Commission website.
Feedback will only be provided if you attend an interview or assessment.
Security
Nationality requirements
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles (opens in a new window).
Apply and further information
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Contact point for applicants
Job contact :
- Name : sophie rigney
- Email : sophie.rigney@reed.com
Recruitment team
- Email : hradmin@phe.gov.uk
