Apply Now
Details
Reference number
Salary
Civil Service Pension with an average employer contribution of 27%
Job grade
Contract type
Business area
Type of role
Education and Training
Working pattern
Number of jobs available
Contents
Location
About the job
Job summary
About the GCS Profession
Our mission is to deliver exceptional public service communication that makes a difference.
People work in government communications because what we do matters. We explain the objectives and policies of the government of the day. We provide clarity and reassurance to the public at times of crisis. We support businesses to grow. We protect our environment. We help those in need to access support.
The Government Communication Service (GCS) is the professional body for all public service communicators working in government. Our GCS membership incorporates marketing, stakeholder engagement, internal communications, media, digital and social, and operational communications professionals. We collaborate across government with 25 ministerial departments, 21 non-ministerial departments and more than 300 agencies in addition to other public bodies.
It’s an exciting time to be a communications professional in government. The GCS Strategy 2022-2025 sets out our vision to become a leader in developing people and harnessing innovation and technology to improve our communications with the public. One of the main initiatives in this vision is the creation of a new learning offer for communicators via the GCS Academy, called GCS Advance, which will deliver a measurable and sustainable step change in the skills of government communicators, unlocking the potential to deliver for the public and ultimately making even more of a difference to peoples lives.
The Academy team is responsible for shaping and delivering the learning offer and programmes for the Government Communication Service, with the aim of building and maintaining world-class skills, and the capability and talent of GCS people across government.
Job description
GCS Advance, our flagship learning and development programme currently under development, launches in 2024. As Learning Delivery Manager, youll be a key part of the team that is designing, testing and leading innovative learning interventions and events, from concept to implementation.
The field of communications is rapidly changing, with the advent of AI and other technologies offering new possibilities but raising practical and ethical questions. Against this backdrop, communicators in government will require new training and skills.
A creative yet practical operator, with a background in learning design and delivery, you will work with a wide range of colleagues and stakeholders to develop and deliver programmes. You will build and maintain effective relationships with Heads of Discipline, Directors of Communication, regional and overseas teams and other partners, and collaborate with them to understand and identify skills gaps and develop and deliver the Academy offer, using insight and data into learners needs and feedback from learners themselves.
You will be well-organised, able to plan, schedule, and coordinate across teams, working with others in the unit to ensure the right resourcing is in place for the delivery of multiple programmes, both digitally and in person. You will also be expert at running and facilitating training and workshops and managing course participants so that they have an exceptional learning experience.
Possessing strong verbal and written communications skills, you will work with the Academy Leads and the GCS Member Services team to identify opportunities to promote the Academys courses and learning interventions. You will also manage the development of promotional materials and content such as updates and nudges to support our offering and encourage high numbers of participants.
Given the innovative nature of our learning offer, an affinity for working with digital tools and learning management systems (LMS) would be an advantage.
Day-to-day work in the Academy team is fun, fast-paced and creative. The role will involve working with team members based across a range of locations, and an appreciation and enthusiasm for diverse audiences is essential. There will also be a requirement for some ad-hoc travel.
Person specification
Key responsibilities:
As Learning Delivery Manager, you will:
- Work with the Academy leads and teams to design and deliver great learning experiences across a wide range of formats, ensuring that the end-to-end service is grounded in a solid understanding of user needs and those of our learners organisations, and is inclusive and accessible.
- Host and facilitate face-to-face and virtual training, working with others to ensure consistently high quality delivery of our courses and other learning interventions,
- Build and maintain strong working relationships with a wide range of stakeholders, including Directors of Communications, Heads of Discipline, subject matter experts, regional and overseas programme managers and other learning and development professionals within government
- Support the evaluation of learning delivery, designing and using surveys and other tools for capturing data and feedback across all segments of learners, and feeding into regular reporting to different stakeholder groups. Proactively use evaluation to support the improvement of learning interventions and delivery
- Work with the Academy Leads and the GCS Member Services team to identify opportunities to promote the Academys courses and learning interventions, and manage the development of promotional materials and content to support our offer
- Manage learning resources and processes, including the learning delivery calendar, and coach more junior members of staff to ensure consistently high quality delivery
- Support as required with managing courses in the LMS (learning platform). Conduct quality control on live courses, and ensuring the right level of timely communication with participants
- Manage suppliers and delivery partners effectively and work with Finance and Commercial teams to manage budgets and ensure compliance
Essential skills and experience
- Experience of planning and delivering learning-related events for a range of audiences, ensuring that accessibility and user needs are factored into all learning delivery
- Experience of managing learner groups across a range of formats, with a proven track record of motivating and engaging participants and a passion for delivering great learning experiences
- Excellent facilitation skills and a track record of delivering impactful, innovative training and workshops; expertise in communicating both verbal and written information in an accurate, accessible and engaging way
- Track record in building and maintaining strong stakeholder relationships and networks
- The ability to use data and evidence to influence decision-making; experience of monitoring and reporting on measurable targets
- Proven ability to deliver to tight deadlines with excellent prioritisation and organisational skills
- Strong creative thinking and problem-solving skills
Desirable skills and experience
- Familiarity with digital learning and learning management systems (LMS)
Behaviours
We’ll assess you against these behaviours during the selection process:
Technical skills
We’ll assess you against these technical skills during the selection process:
- Learning Delivery Management
Benefits
£11,029 towards you being a member of the Civil Service Defined Benefit Pension scheme.
Find out what benefits a Civil Service Pension provides.
- Learning and development tailored to your role.
- An environment with flexible working options.
- A culture encouraging inclusion and diversity.
- A Civil Service Pension which provides an attractive pension, benefits for dependants and average employer contributions of 27%.
- A minimum of 25 days of paid annual leave, increasing by one day per year up to a maximum of 30.
Things you need to know
Selection process details
Application process
As part of the application process you will be asked to complete a CV and personal statement. Further details around what this will entail are listed on the application form.
Please complete your personal statement in no more than 1000 words based upon your experience and suitability for the role.
Should a large number of applications be received, an initial sift may be conducted using the Personal Statement. Candidates who pass the initial sift may be progressed to a full sift, or progressed straight to assessment/interview.
Selection process
During the interview process candidates will be assessed on the listed behaviours. Details of the technical question will be sent to any candidates successful at sift.
Expected timeline (subject to change)
Expected sift date TBC
Expected interview date/s TBC
Interview location – Online
Further information
Please note terms and conditions are attached. Please take time to read the document to determine how these may affect you.
A reserve list may be held for a period of 12 months from which further appointments can be made.
Any move to Cabinet Office from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk
Please note that this role requires SC clearance, which would normally need 5 years UK residency in the past 5 years. This is not an absolute requirement, but supplementary checks may be needed where individuals have not lived in the UK for that period. This may mean your security clearance (and therefore your appointment) will take longer or, in some cases, not be possible.
If successful and transferring from another Government Department a criminal record check may be carried out.
In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service or Disclosure Scotland on your behalf.
However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grs@cabinetoffice.gov.uk stating the job reference number in the subject heading.
For further information on the Disclosure Scotland confidential checking service telephone: the Disclosure Scotland Helpline on 0870 609 6006 and ask to speak to the operations manager in confidence, or email Info@disclosurescotland.co.uk
Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicants details held on the IFD will be refused employment.
A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.
New entrants are expected to join on the minimum of the pay band.
This role is full time only. Applicants who wish to work an alternative pattern are welcome to apply however your preferred working pattern may not be available and you should discuss this with the vacancy holder before applying.
Reasonable adjustments
If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.
If you need a change to be made so that you can make your application, you should:
- Contact Government Recruitment Service via cabinetofficerecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.
- Complete the Assistance required section in the Additional requirements page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if youre deaf, a Language Service Professional.
If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the ‘contact point for applicants’ section.
Feedback will only be provided if you attend an interview or assessment.
Security
Nationality requirements
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles (opens in a new window).
Apply and further information
You may want to save a copy for your records.
Contact point for applicants
Job contact :
- Name : Emma Longbottom
- Email : emma.longbottom@cabinetoffice.gov.uk
Recruitment team
- Email : cabinetofficerecruitment.grs@cabinetoffice.gov.uk
Further information
If you feel that your application has not been treated in accordance with the Recruitment Principles, and wish to make a complaint, then in the first instance you should contact Government Recruitment Service at: cabinetofficerecruitment.grs@cabinetoffice.gov.uk.
If you are not satisfied with the response that you receive, then you can contact the Civil Service Commission at: info@csc.gov.uk.
For further information on the Recruitment Principles, and bringing a complaint to the Civil Service Commission, please visit their website at: https://civilservicecommission.independent.gov.uk.
