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Civil Service Pension with an average employer contribution of 27%
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Digital
Education and Training
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About the job
Job summary
Our mission is to deliver exceptional public service communication that makes a difference.
People work in government communications because what we do matters. We explain the objectives and policies of the government of the day. We provide clarity and reassurance to the public at times of crisis. We support businesses to grow. We protect our environment. We help those in need to access support.
The Government Communication Service (GCS) is the professional body for all public service communicators working in government. Our GCS membership incorporates marketing, stakeholder engagement, internal communications, media, digital and social, and operational communications professionals. We collaborate across government with 25 ministerial departments, 21 non-ministerial departments and more than 300 agencies in addition to other public bodies.
It’s an exciting time to be a communications professional in government. The GCS Strategy 2022-2025 sets out our vision to become a leader in developing people and harnessing innovation and technology to improve our communications with the public. One of the main initiatives in this vision is the creation of a new learning offer for communicators via the GCS Academy, called GCS Advance, which will deliver a measurable and sustainable step change in the skills of government communicators, unlocking potential to deliver for the public and ultimately making even more of a difference to peoples lives.
The Academy team is responsible for shaping and delivering the learning offer and programmes for the Government Communication Service, with the aim of building and maintaining world class skills, and the capability and talent of GCS people across government.
Job description
The Role
The field of communications is rapidly changing, with the advent of AI and other technologies offering new possibilities but raising practical and ethical questions. Against this backdrop, communicators in government will require new training and skills.
As Learning Content Manager, you will be responsible for developing and running the Academy website and designing a user experience that will excite our learners and draw them into our professional learning and development offer for communicators in government.
With a focus on engaging, effective and topical content, you will curate, create and produce learning assets and experiences for our new learning on-demand and learning on-the-go offers. In addition, you will ensure that the end-to-end journey for learners wanting to take part in our formal programmes such as GCS Advance is straightforward and seamless, from initial engagement through accessing learning to participation and completion.
Ideally, youll have a blend of experience spanning learning content design, web design and management/UX and learning delivery. You will work closely with other members of the Skills and Standards team to design, update and deliver the Academy offer; you will also collaborate closely with colleagues creating and building our learning products so that our visual and written content, whether online, on-demand or live, works together to create a great learner experience.
Were looking for a personable, flexible individual who has a flair for creating great online content and who is also able to think logically about learner journeys, and analytically with regard to data and measurement, so that we can generate insights about our learners and continuously improve our offer. Youll work well with others across boundaries, have the ability to think both creatively and critically about new ideas and options, and possess the tenacity to see things through. Youll be adept at working with a range of internal and external colleagues and suppliers to ensure learning content is aligned with user needs.
Day-to-day work in the Academy team is fun, fast-paced and creative. The role will involve working with team members based across a range of locations, and an appreciation and enthusiasm for diverse audiences is essential. There may also be a requirement for some travel.
Person specification
Key responsibilities:
As Learning Content Manager, you will:
- Run the Academys website and on-demand learning content, both identifying and curating content and resources from a wide range of sources, and designing, creating and producing regular bite-sized learning experiences, for example, videos, podcasts and thought pieces
- Work with a wide range of stakeholders and subject matter experts in order to access and incorporate the latest thinking into the Academys content on an ongoing basis
- Design the online user journey for different learner groups across all relevant platforms, including GCSs website, community platform and learning management system (LMS), thinking strategically about technical solutions and trade-offs, for example open-access vs members-only learning asset architecture
- Analyse learner data to monitor and evaluate the impact of the Academys offer across all areas and identify trends and behavioural patterns that the team can take into account in evolving the learner offer
- Work with the Academy leads and teams to design and deliver great learning experiences across a wide range of formats, working cross-functionally to support with delivery as required
Essential skills and experience
- Experience of learning content creation and learning asset management across a range of formats, including text, video and sound, with a passion for creating great learning experiences
- Experience of UX and web design, with experience of designing and mapping user journeys across different platforms
- Good creative thinking and problem-solving skills
- Experience of engaging with users and using user research to shape content design
- Expertise in designing high-quality content for digital platforms, with a strong eye for creating visually impactful and engaging solutions
- Strong written and verbal communication skills, with a high degree of accuracy and attention to detail
- Analytical skills: ability to interrogate data and user feedback to evaluate the learner offer and propose changes grounded in evidence
- Experience of collaborating with technical colleagues such as developers and of managing suppliers to come up with workable solutions that balance business and user needs
Desirable skills and experience
- Familiarity with digital learning and learning management systems (LMS)
- A background in visual design and familiarity with the principles of brand design
Behaviours
We’ll assess you against these behaviours during the selection process:
Technical skills
We’ll assess you against these technical skills during the selection process:
- Learning Content Management
Benefits
£11,029 towards you being a member of the Civil Service Defined Benefit Pension scheme.
Find out what benefits a Civil Service Pension provides.
- Learning and development tailored to your role.
- An environment with flexible working options.
- A culture encouraging inclusion and diversity.
- A Civil Service Pension which provides an attractive pension, benefits for dependants and average employer contributions of 27%.
- A minimum of 25 days of paid annual leave, increasing by one day per year up to a maximum of 30.
Things you need to know
Selection process details
Stage 1: Application
As part of the application process, you will be asked to complete a CV and personal statement. Further details about what this will entail are listed on the application form.
- CV – Please outline your employment history, training, and skills that you would make you suitable for this role.
- 1000 Word Personal Statement – please outline any experience, qualifications, and skills that make you a suitable candidate for this role listed in the person specification section.
- Technical Question – Learning Content Management outlining your experience, qualifications and skills, please use the additional space on the personal statement section to complete this if needed.
When giving details in your employment history you should demonstrate your experience in line with the essential criteria above.
Should a large number of applications be received, an initial sift may be undertaken using the Technical Question. Candidates who pass the initial sift may be progressed to a full sift, or progressed straight to assessment/interview.
Selection process
If successful at the sift stage you will be invited to interview. There, you will be assessed on your experience, the essential criteria for the role, and the below Civil Service behaviours, we shall also ask you strength-based questions.
- Seeing the big picture
- Delivery at pace
- Communicating and Influencing
- Making Effective Decisions
We will also be a technical asking to out line experience on Learning Content Management
Expected timeline (subject to change)
Expected sift date tbc
Expected interview date/s tbc
Interview location – 1 Horse Guards Road, if not possible interviews will be held remotely.
Reasonable adjustments
If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.
If you need a change to be made so that you can make your application, you should:
Contact Government Recruitment Service via cabinetofficerecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.
Complete the Assistance required section in the Additional requirements page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if youre deaf, a Language Service Professional.
Further information
If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the ‘contact point for applicants’ section.
Please note that this role requires SC clearance, which would normally need 5 years UK residency in the past 5 years. This is not an absolute requirement, but supplementary checks may be needed where individuals have not lived in the UK for that period. This may mean your security clearance (and therefore your appointment) will take longer or, in some cases, not be possible.
Please note terms and conditions are attached. Please take time to read the document to determine how these may affect you.
Any move to Cabinet Office from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk
A reserve list will be held for a period of 12 months, from which further appointments can be made.
If successful and transferring from another Government Department a criminal record check may be carried out.
In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service /Disclosure Scotland on your behalf.
However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grs@cabinetoffice.gov.uk stating the job reference number in the subject heading.
For further information on the Disclosure Scotland confidential checking service telephone: the Disclosure Scotland Helpline on 0870 609 6006 and ask to speak to the operations manager in confidence, or email Info@disclosurescotland.co.uk
New entrants are expected to join on the minimum of the pay band.
Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicants details held on the IFD will be refused employment.
A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.
Feedback will only be provided if you attend an interview or assessment.
Security
Nationality requirements
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles (opens in a new window).
Apply and further information
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Contact point for applicants
Job contact :
- Name : Fiona Speirs
- Email : fiona.speirs@cabinetoffice.gov.uk
Recruitment team
- Email : cabinetofficerecruitment.grs@cabinetoffice.gov.uk
Further information
If you are not satisfied with the response you receive, then you can contact the Civil Service Commission at info@csc.gov.uk. For further information on the Recruitment Principles. and bringing a complaint to the Civil Service Commission, please visit their website at: https://civilservicecommission.independent.gov.uk.
