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Salary
Civil Service Pension with an average employer contribution of 27%
Job grade
Contract type
Loan
Secondment
Length of employment
Business area
Type of role
Operational Delivery
Working pattern
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About the job
Job summary
In DHSC, we are proud of our purpose to enable everyone to live more independent, healthier lives for longer. To achieve this, and create a great place to work, we have four values: we are inclusive, we constantly improve, we challenge, and we are agile. If this sounds like an environment youd like to work in, wed love to hear from you.
This is an exciting opportunity for you to join the Departments Payroll Operations team, which sits within the HR Services team based in Leeds. The overall function of the team is to provide accurate and efficient operational payroll services to the Department of Health and Social Care working closely with our third-party payroll provider.
The Payroll and Pensions Officer will be a key part of the Payroll Operations team, responsible for delivering a range of employee services across the Department of Health and Social Care.
This role will report directly to the Deputy Payroll Manager and will primarily be responsible for the administration associated with ensuring that the DHSC monthly payroll operates efficiently and accurately.
As a Payroll and Pensions Officer you will provide excellent customer service to DHSC staff as well as HR/Payroll colleagues enquiring about payroll and pension matters, by email and telephone.
You will respond to any payroll issues in a timely manner, considering the options available and the impact of each option.
You will communicate explanations of payroll-related issues clearly and effectively to all customers.
You will liaise with external stakeholders on behalf of customers to ensure appropriate payroll activity can be completed, including other Government departments, HMRC, MyCSP (Civil Service pensions administrator)
You will enter payroll data and checking the monthly payroll reports within the agreed
Job description
The key responsibilities include:
- Monthly payroll processing, such as annual leave, overpayments, overtime claims, corrections, advance payments.
- Send new starter checklist/P45s, court orders etc. to our third-party payroll provider.
- Checking and validating pension records.
- Processing all corrections / adjustments from prior month.
- Monthly payroll validation checking, such as variance checks, validating absence warnings and peer to peer checking.
- Responding to all queries in a timely manner.
Person specification
Key skills and experience required for the role
Essential criteria:
- Experience of providing a high level of customer service with a view to having an eye for detail and the ability to work through ambiguity.
- Be able to investigate possible solutions where the answer is not clear, showing perseverance and resilience when faced with obstacles.
- Communicate clearly and concisely in writing, taking into account the knowledge of the audience.
- Understand the customers needs and expectations when working with them, conveying difficult messages sensitively but confidently.
- Be a proven team player with the ability to develop a range of effective relationships within and outside of own team who fosters a collaborative approach to working.
Desirable criteria:
- Previous payroll experience is desirable but not essential.
Behaviours
We’ll assess you against these behaviours during the selection process:
Benefits
£7,311 towards you being a member of the Civil Service Defined Benefit Pension scheme.
Find out what benefits a Civil Service Pension provides.
An environment with flexible working options
A culture encouraging inclusion and diversity
A Civil Service pension
Things you need to know
Selection process details
Sift date: expected W/C TBC
Interview date: expected W/C TBC
Interview location: By Video
Full interview details will be released with the sift scores
As part of the application process you will be asked to complete a Statement of Suitability and CV.
Please use your CV to set out your career history, highlighting specific responsibilities and achievements that are relevant for this role. These can be found in the key skills and experience required for the role section of the advert.
Please use your Statement of Suitability (500 word max) to outline how you meet the key skills and experience required for the role as set out in the job advert.
Further details around what this will entail are listed on the application form.
An initial sift based on the Statement of Suitability may be held if a large number of applications are received. Those successful at sift will be invited to a video interview. You will be assessed against the criteria listed.
At interview candidates will be assessed on Behaviours and Strengths.
To find out more about working in the department please visit our page on the Civil Service Careers Website here and and to find out more information on how to apply visit the Civil Service Careers Website here
Further Information
Applicants who are appointable but were not successful in appointment to this vacancy, may be held on a reserve list for up to 12 months, and contacted if similar vacancies become available.
Please be aware that some travel may be required across the DHSC estate.
Please note that applicants will require BPSS clearance.
Any move to DHSC from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk
Reasonable Adjustment
If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.
If you need a change to be made so that you can make your application, you should:
Contact Government Recruitment Service via dhscrecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.
Complete the Assistance required section in the Additional requirements page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if youre deaf, a Language Service Professional.
If successful and transferring from another Government Department a criminal record check may be carried out.
In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf.
However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grs@cabinetoffice.gov.uk stating the job reference number in the subject heading.
New entrants are expected to join on the minimum of the pay band.
Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicants details held on the IFD will be refused employment.
A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.
If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the ‘Contact point for applicants’ section.
This role is being advertised on a permanent basis. If preferable, Loan or Secondment options will also be available for existing Civil Servants (Loan) and applicants from accredited NDPBs or any other employer (Secondment). Prior agreement to be released on a loan basis must be obtained before commencing the application process. In the case of Civil Servants, the terms of the loan will be agreed between the home and host department and the Civil Servant. This includes grade on return.
Terms and Conditions
Candidates should note that DHSCs Terms and Conditions of employment changed from 1 October 2013. It is the candidates responsibility to ensure they are aware of the terms and conditions they will adopt should they be successful.
New Entrants to the Civil Service
New entrants appointed in grades AA to G6 will receive DHSCs modernised terms and conditions:
- Annual Leave: 25 days on entry rising by one day for each completed year of service to a maximum of 30 days and pro-rata for part-time staff
- Privilege Leave: 1 day – for the Kings birthday
- Hours of Work: 37 hours (net) per week for full time staff in all geographical locations, including London and pro rata for part-time staff
- Occupational Sick Pay (OSP): one month full pay/one month half pay on entry, rising by one month for each completed year of service to a maximum of five months full pay and five months half pay
- Mobility: Mobility clause in contracts allow staff to be mobile across the Civil Service
- Probation: 6 month probation period
Existing Civil Service staff transferring from another Government department, on either level transfer or promotion
All staff moving to DHSC will transfer onto DHSCs modernised terms and conditions (as outlined above).
Existing DHSC staff, appointed on either level transfer or promotion
If DHSCs modernised terms and conditions are already held, the employee will retain those terms and conditions. If DHSCs pre-modernised terms and conditions are held, the employee will transfer onto DHSCs modernised terms and conditions (as outlined above).
Feedback will only be provided if you attend an interview or assessment.
Security
Nationality requirements
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles (opens in a new window).
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Contact point for applicants
Job contact :
- Name : Stian.Kallestad@dhsc.gov.uk
- Email : Stian.Kallestad@dhsc.gov.uk
Recruitment team
- Email : dhscrecruitment.grs@cabinetoffice.gov.uk
Further information
