Apply Now
Details
Reference number
Salary
Civil Service Pension with an average employer contribution of 27%
Job grade
Contract type
Business area
Type of role
Commercial
Working pattern
Number of jobs available
Contents
Location
About the job
Job summary
We are looking for someone to provide excellent customer service, in a ‘front of house’ role, with a focus on marketing, volunteer management, High Lodge Memberships and site entry.
Job description
Carry out Duty Manager responsibilities, within a rota pattern, including weekends
Lead on High Lodge marketing both on site and externally seeking innovative ways to engage a wide range of visitors
Supervise volunteers, manage administration using Connections CRM system and look for new volunteering opportunities
Coordinating of High Lodge Information Point, staffing and rotas, leaflet stocks, all retail sales and delivering good customer service
Manage Oak Lodge and school bookings
Data input in to SRO database
Customer service
Respond to inquiries and requests
Oversee the ANPR site entry system
Actively sell High Lodge & National Memberships
Collect and record KPI data from ANPR system
Ensure High Lodge Information Point is organised, clean and tidy
Handle personal data according to GDPR guidelines
Actively support the work of the High Lodge team
lead reviews of High Lodge Information Point Procedures
Support housekeeping staff when required
Follow the High Lodge cash handling strategy
Reconcile and bank daily takings
Assist with the lead of the Visitor Services Team, individuals and volunteers on all Information Point related activities such as Memberships and site entry.
Regular and consistent contact with business partners and stakeholders
Person specification
Person Specification
Essential – Candidates must be able to demonstrate the following:
- Previous experience working in a customer facing role
- Excellant marketing skills either gained through experience or accademic accreditation
- Ability to carry out administrative tasks
- Effective time management and organisational skills
- Experience of working successfully in partnership with stakeholders
- Competent IT user with experience of MS Office and familiarity with business email conduct
Behaviours
We’ll assess you against these behaviours during the selection process:
Benefits
£7,164 towards you being a member of the Civil Service Defined Benefit Pension scheme.
Find out what benefits a Civil Service Pension provides.
An environment with flexible working options
A culture encouraging inclusion and diversity
A Civil Service pension
25 days annual leave on entry, increasing to 30 days after 5 years service. This is in addition to 8 public
holidays
Generous paid maternity and paternity leave which is notably more that the statutory minimum offered by many other employers
Things you need to know
Selection process details
As part of the application process, you will be asked to complete a name-blind CV and personal statement. Further details about what this will entail are listed on the application form.
The CV will be split into three sections, and request:
- Job History
- Qualification Details
- Previous Skills/Experience
Should a large number of applications be received, an initial sift may be conducted using the personal statement. Candidates who pass the initial sift may be progressed to a full sift, or progressed straight to assessment/interview.
Candidates will be further assessed on Experience, as well as Behaviours, at interview.
Sift and interview date details are currently TBC but are likely to be the middle of January 2024.
Further Information
This role is full time only. Applicants who wish to work an alternative pattern are welcome to apply however your preferred working pattern may not be available and you should discuss this with the vacancy holder before applying.
This post includes regular weekend and bank holiday working
The duties of this post require the applicant to have a full current driving licence that enables them to drive in the UK. However, Forestry England is willing to consider any proposals put forward by applicants that would allow them to do the job by any other means.
Where a role has been identified as one which falls under the scope of the Public Sector English Language Requirements, within Part 7 of the Immigration Act 2016, it is essential that applicants should have the ability to converse at ease with members of the public and provide advice in accurate spoken English. Applicants will be assessed in the selection process in accordance with the requirements.
If successful and transferring from another Government Department a criminal record check may be carried out.
In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf. However, we recognise in exceptional circumstance some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grs@cabinetoffice.gov.uk stating the job reference number in the subject heading.
A reserve list may be held for a period of 6 months from which further appointments can be made.
Any move to Forestry from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk
New entrants are expected to join on the minimum of the pay band.
Reasonable adjustment
If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.
If you need a change to be made so that you can make your application, you should:
Contact Government Recruitment Service via FCERecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.
Complete the Assistance required section in the Additional requirements page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if youre deaf, a Language Service Professional.
If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the ‘Contact point for applicants’ section.
Feedback will only be provided if you attend an interview or assessment.
Security
Nationality requirements
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles (opens in a new window).
Apply and further information
You may want to save a copy for your records.
Contact point for applicants
Job contact :
- Name : Megan Bradsworth
- Email : megan.bradsworth@forestryengland.uk
Recruitment team
- Email : fcerecruitment.grs@cabinetoffice.gov.uk
Further information
