Post Issue Management Officer

Trade Finance Division is responsible for developing the UK Smaller Business and Medium Sized Business Market segments to support them to export, through providing guarantees to finance providers and insurance policies to exporters. The division delivers UK Export Finance’s range of short-term products: Bond Support Scheme, Export Insurance Policy, Export Working Capital Scheme, General Export Facility and Bond Insurance Policy.

The PIM Officer role is in the Post Issue Management part of the Trade Finance Division.

We have one EO role available that is primarily tasked with all post-sanctioning processes and ensures a continuous smooth customer journey for its stakeholders as their chosen products transition throughout their post-issuance lifecycle.

This entails reviewing all associated documentation received from stakeholders and ensuring that all customer record management systems are updated successfully and in a timely manner to allow a smooth throughput of all financial information relating to each associated case.

The successful candidate may also have to assist with the bank audit function for all banks and Financial Institutions.

The PIM team is comprised of the following: –

• Head of Operations, Trade Finance Division (G6)
• Head of PIM (G7)
• Senior PIM Officer (2 X SEO)
• PIM Officer (1 X HEO)
• PIM Officer (1 X EO)

We would expect the successful candidate to operate in a flexible, agile way in line with the Department’s overall ambition of delivering a high-quality service to its customers and stakeholders.  

Should you be successful in this role, there is the opportunity to undertake a Apprenticeship (subject to course availability and 
candidates existing qualifications).

The main responsibilities of the post include:

• Assist with the on-going management of existing and new Short Term financial products.
• Identifying training needs and ensuring adequate skills sets are met promptly after employment begins.
• Accurate and timely completion of case documentation including the updating of case management recording systems and databases.
• Liaising with internal & external parties to ensure that accurate data is always provided allowing for reconciliation and recording of all the Customer’s products.
• Being a central point of contact between internal and external stakeholders.
• Ensuring the smooth passage of a case to enhance the customer journey throughout all relevant post issue processes and being adaptable as those processes are redefined through continuous improvement and development.
• Supporting Management’s execution of post issue controls, compliance, and portfolio management.
• Undertaking all the monthly reporting that is required on a timely basis.
• Supporting the HEO & SEO with all business tasks.
• Providing cover for other team members as
• Supporting our Underwriting department with all amendments.
• Supporting UKEF’s Bank Audit programme, as and when required.

This list is not exhaustive; you may be required to carry out additional duties according to business need.

We’ll assess you against these behaviours during the selection process:

• Working Together
• Managing a Quality Service
• Delivering at Pace

We only ask for evidence of these behaviours on your application form:

• Managing a Quality Service
• Delivering at Pace

We’ll assess you against these technical skills during the selection process:

• A formal panel interview where you will be interviewed across all four behaviours highlighted and your technical ability to successfully carry out the role.

• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension with an average employer contribution of 27%

Job contact :

• Name : UKEF Recruitment Team
• Email : recruitment2@ukexportfinance.gov.uk

Recruitment team

• Email : Recruitment2@ukexportfinance.gov.uk