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Salary
Civil Service Pension with an average employer contribution of 27%
Job grade
Contract type
Business area
Type of role
Information Technology
Working pattern
Number of jobs available
Contents
Location
This role is located at our Titchfield office and requires full time attendance to the office due to the nature of the role. Located Segensworth Road, Titchfield, Fareham, Hampshire, PO15 5RR. You will need to be located near the office in Fareham. In this role you will be required to have a full time presence on site.
About the job
Job summary
Are you innovative with the energy and motivation to lead exciting technical and cultural change?
Would you thrive in an open, autonomous environment being an advocate for IT Service Management principles and processes and the benefits it can bring?
If so, this could be the role for you: As a IT Service Manager who is responsible for service management across platforms, multiple channels and services to ensure service availability, performance and process maturity across this landscape
Our Digital Services and Technology (DST) Directorate develops and operates much of the technology and services that Office for National Statistics (ONS) uses to deliver. Demand for data and statistics are increasing and DST has a critical role in enabling the business to meet these demands.
Job description
In this role, as an IT Service Manager, you will be experienced in leading and managing a team to deliver high profile services within the ONS. You will be responsible for the continuous service improvement of the services aligned to your area including managing key internal stakeholders and supplier engagement to ensure the optimum service is delivered.
Working closely with your team and other service managers you will be empowered to be creative whilst delivering high quality service and deliverables where stakeholder management is key. You will need to be both innovative and have the passion to lead these changes from the front.
Our team culture is based around agile working and keeping our users-both internally and externally- at the centre of our thinking. You will be a proven agile expert, ensuring agile practices are embedded in our culture and will have experience in managing a highly capable digitally skilled workforce.
This is a role with real impact, where you will be able to shape how we do things going forward and build your own experience with industry leading tools and technologies which will transform how our organisation works.
We offer you a flexible working environment, encouraging a sensible work life balance as well world class training and development and a thriving community of practice of fellow IT Service Managers. You will also have opportunities for career progression and protected learning time to develop your skills and side projects.
Who are we looking for?
As a service manager you will:
- Lead and manage a multi-skilled team deployed across various projects and activities.
- Bring into service, operating, supporting, performance monitoring, continually improving and decommissioning Infrastructure services, products and platforms to serve a variety of user needs.
For the services, products and platforms supported:
- Manage incidents, requests, changes and problems -Drive continuous improvement activities
- Active participation in wider communities of practice, identifying and sharing best practice.
- Share knowledge of tools and techniques, collaborating to improve team capability.
- Maintain consistency between development and production environments.
- Challenge existing processes to build agile and flexible platforms, services and products.
- Influences internal and external stakeholders and manages relationships effectively to build long-term strategic relationships.
Main responsibilities are:
- Responsible for making sure that business relations within the organisation are managed to enable delivery of ICT services
- Lead and direct teams to make sure that service level agreements (SLAs) and operational level agreements (OLAs) are in place with both external and internal teams
- Liaise with all other IT service functions to make sure that services are maintained
- Manage the day to day delivery of the services
- Plan and may schedule the testing and deployment of releases
- Deliver new functionality required by the business while protecting the integrity of existing services
- Make sure that service asset and configuration items are properly controlled, and that accurate and reliable information about these assets is available when needed
Person specification
Essential Skills Criteria:
- Takes ownership of issues that occur to provide the best service for the end user.
- Leverages their data analytics skills to improve service. Collects information and evidence, identifies trends, problems and opportunities, and makes recommendations that align with strategic business objectives to improve service.
- Able to communicate with stakeholders at all levels.
- Strong team leader; experience of coaching and leading teams.
- Experience of identifying and challenging organisational processes and questioning those processes and improving existing ways of working.
- Experience of leading a continual planning process to deliver BAU & project related activities. Able to identify dependencies in plans across services and coordinate delivery.
Behaviours
We’ll assess you against these behaviours during the selection process:
Benefits
£10,636 towards you being a member of the Civil Service Defined Benefit Pension scheme.
Find out what benefits a Civil Service Pension provides.
The Office for National Statistics is part of the Civil Service, and as such we share a number of key benefits with other departments, whilst also having our own unique offerings to support our 5400 valued colleagues across the business.
This role is part of the cross-government Government Digital and Data formerly Digital, Data & Technology (DDaT) profession framework. As a role within Government Digital and Data at the ONS, we also offer benefits such as:
Protected Learning Time to spend on your personal development and side-projects.
A supportive and active Community of Practice which you will be expected to contribute to, helping ensure you and your colleagues get the training, development and opportunities you need to progress your careers.
Whether you are hearing about us for the first time or already know a bit about our organisation, we hope that the benefits pack attached (bottom of page) will give you a great insight into the benefits and facilities available to our colleagues, and our fantastic working culture.
Inclusion & Accessibility
At ONS we are always looking to attract the very best people from the widest possible talent pool, and we are proud to be an inclusive, equal opportunities employer. As a member of the Business Disability Forum and a Disability Confident Leader were committed to ensuring that all candidates are treated fairly throughout the recruitment process.
As part of our application process, you will be prompted to provide details of any reasonable adjustments to our recruitment process that you need. If you would like to discuss any reasonable adjustments before applying, please contact the recruitment team in the first instance.
If you would like an accessible version of any of the attachments or recruitment documents below or linked to in this advert, please contact the recruitment team who will be happy to assist.
Things you need to know
Selection process details
Individuals appointed to the Office for National Statistics or UK Statistics Authority will be subject to National Security Vetting at SC Cleared level for this post. To allow for meaningful checks to be carried out applicants will normally need to have lived in the UK for the 3 consecutive years immediately prior to applying.
A lack of UK residency in itself is not always a bar to security clearance.
If you are unsure that you meet the eligibility above, please contact the recruitment email on the advert before applying to discuss.
Applicants may utilise AI resources in their submissions; ensuring all information provided is factually accurate, truthful, and original, avoiding any form of plagiarism to maintain the authenticity and credibility of the application process.
Applicant support
The ONS regularly run webinars and support sessions for candidates. You can find details on all our upcoming webinars on our Eventbrite page.
Stage 1 Application & Sift
Assessment at application stage will be based on your work history, skills, experience and personal statement. Your application should be tailored to demonstrate any skills, knowledge and experience that are relevant to the content of the role.
Your personal statement should be no longer than 1250 words. You should use this space to provide evidence for each essential and technical criteria within the person specification. As the criteria are scored, we would recommend that you give clear examples for each including the impact of your actions and set them out using the STAR acronym (Situation, Task, Action, Result).
Success Profiles Behaviour examples are not required at this stage.
In cases where there are a high number of applications the sift pass mark may be adjusted and candidates will be invited to interview in merit order, i.e. those scoring the highest.
Stage 2 Interview
Should you be invited to interview, you will be assessed using various assessment techniques aligned to the Civil Service Success Profiles framework, where you’ll be assessed against all the behaviours and technical skills outlined in this advert.
A presentation may be required at interview. Further information will be provided to shortlisted candidates prior to interview.
Interviews will be conducted by Video Conference.
Important Dates:
Sift date: From 08/01/2024
Interview dates: From 22/01/2024
For the full terms and conditions of the post, please see attachment below.
A reserve list may be held for a period up to 12 months from which further appointments may be made.
Feedback will only be provided if you attend an interview or assessment.
Security
Nationality requirements
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles (opens in a new window).
Apply and further information
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Contact point for applicants
Job contact :
- Name : Mel Milner
- Email : mel.milner@ons.gov.uk
Recruitment team
- Email : DDaT.Recruitment@ons.gov.uk
Further information
