Delivery Manager (Ref: 82463)

We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit: https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity.

Job Title: Delivery Manager (1 Post)

Locations: Thames Magistrates Court (with regular travel to Barkingside, Romford & Stratford)

Duration: Permanent 

Grade: HEO 

Salary (London within M25): £37,174 – £40,403

These positions are available for external applicants as well as existing civil servants on level transfer or promotion. 
New recruits to the Civil Service joining MoJ are expected to join at the band minimum. Secondments/ loans will be considered on an individual basis.

Background:

The Tribunals Service and HM Court Service were integrated into a single Agency, HM Courts and Tribunals Service on 1st April 2011. Bringing these two organisations together has removed duplication in management functions and increased the efficiency of the administration, which has enabled HMCTS to reduce what it spends away from the front line substantially.

Consequently, there are high expectations of all staff regardless of the job they do and high performance is expected from everybody. The organisation is continuously adopting new or better ways of working to ensure that it focuses on just that which is essential.

HEO staff will need to display a commitment to four key principles: Continuous change, managing uncertainty and improving performance. All those appointed to new roles in HMCTS must be wholeheartedly committed to these principles and evidence this in their application.

Overview:

HMCTS is a continually changing organisation. Strong leadership is a critical element in this being successful. As a leader and manager within HMCTS the jobholder must provide clear direction and focus and visibly championing the changes which deliver greater efficiencies. HMCTS Senior Management Team expects all leaders to operate in a culture of openness and honesty, demonstrating a commitment to change through involvement and empowerment, and by delivering results.

The jobholder will need to help staff and other stakeholders to understand the impact of the changes and the reasons for them, recognising that staff will need support during what will be an unsettling period. This will include helping staff prepare for changes and supporting them through it. There may also be times when it will be necessary to deliver difficult or unwelcome messages. This must be done sensitively, but firmly, addressing any inappropriate reactions or responses.

The key purpose of the role is to:

•    Support the Cluster Manager and Cluster Operations manager by being responsible for managing functions within the cluster.
•    Deliver a consistent and customer focussed service 
•    Ensure effective deployment of resources to meet operational needs.
•    Ensure the delivery of cluster performance management objectives. 
•    Act as Responsible Officer as required. 

Key Responsibilities:

Operations

•    Maintain effective working relationships with the judiciary, supporting agencies, voluntary and user groups. Working with agencies to improve the level of service offered to users.
•    Provide direction and close support to local managers, setting local priorities which are consistent with the business plan
•    Lead Staff Forums as part of employee engagement activities to effect good working relationships with staff and to improve service delivery and staff morale / motivation
•    Ensure that team targets are met and resources are managed to deliver highly effective performance.
•    Identify process improvements, understanding and managing associated risks; building on team strengths to deliver business outcomes.
•    Ensure that Governance, risk management registers and contingency plans are in place and updated annually/monthly.
•    Ensuring compliance with HMCTS values, policies and procedures (including diversity, attendance and discipline, HMCTS Assurance Programme).
•    Ensure that local training needs are identified, assessed and training is delivered.
•    Perform Responsible Officer duties. This may include any of the following activities:
o    Identify and implement solutions to local problems
o    Ensuring IT/Workstation compliance at all times
o    Ensure compliance with health and safety requirements
o    Ensuring Risk Assessments take place at appropriate times
o    Maintenance of an up to date Asset Register
o    Ensure any issues regarding level of service for Estates Facilities Management are escalated to MoJ Estates
o    Constructively manage complaints within set timescales, and ensure corrective action taken where necessary.

Managing casework    

•    Working with managers and staff to develop team plans which form part of the overall business plan for the cluster. 
•    Setting local priorities and objectives within the context of national/regional strategies and plans.

Analysis

•    Identifying and implementing solutions to local problems, referring more complex problems to the Cluster Operations Manager

Communicating with the public, the judiciary, other court & tribunals users and representatives of other agencies and organisations    

•    Maintain effective liaison with judiciary, user groups and representative organisations.
•    Thinking beyond own area of responsibility, considering wider policy and organisational implications of issues.
•    Develop local communication plans which meet the needs of the target audience.

Representation

•    Representing the function you have been assigned to at an operational level 

Leadership    

•    Provide operational leadership to managers and staff and role model engaging behaviours. 
•    Provide coaching to support and develop staff, guiding them through a substantial and significant change.
•    Ensure you and your managers support the ongoing use of TIB’s and SOP’s and empower and develop staff to achieve the highest performance standards.
•    Ensure the application of MoJ HR policies and procedures.

Specialisms    

•    To have a comprehensive knowledge of functions undertaken within the Cluster, to support the development and review of policies and procedures. 
•    To provide specific functions as directed by line management in line with the SOP for providing that service. 

Financial Authority    

•    Ensure effective deployment of resources to live within the allocated budget.

Accountability    

•    Reporting to the Cluster Operations Manager / Cluster Manager.

Other duties:

The post holder is required to work in a flexible way and undertake any other duties reasonably requested by line management which are commensurate with the grade and level of responsibility of this post.

Operational Delivery in HMCTS:

This role is part of the Operational Delivery Profession. Operational delivery professionals are the outward face of government, providing essential services to the public in a variety of roles. They work in many different departments and agencies across the breadth of the UK, delivering service to customers in

•    Face-to-face roles in HMCTS for example a court usher
•    Contact Centre roles in HMCTS for example call centre advisers
•    Processing roles in HMCTS for example Staff at the County Courts Money-Claims Centre and Courts and Tribunal Administration

Being part of the operational delivery profession means belonging to a cross-government community of people.  This will offer you access to information on professional standards, skills development and qualifications to help you continue to improve your development and performance and expand your career options.

Application Process: 

To apply for this position please complete the online application form, ensuring you provide the following:

A 250-word suitability statement against each of the following Success Profile Behaviours (Level 3):

•    Leadership
•    Making Effective Decisions
•    Communicating and Influencing 

In the event we receive a large volume of applications, we will sift using the lead Success Profile Behaviour:
Leadership.

If selected for interview, the Success Profile Behaviours listed above will also be tested / assessed (Level 3). 
Interviews will also test three Strengths. 

Further information on Success Profile Behaviours and Strengths, as well as the required standards for this post (Level 3), can be found at:
https://www.gov.uk/government/publications/success-profiles     

If we receive applications from more suitable candidates than we have vacancies for at this time, we may hold suitable applicants on a reserve list for 12 months, and future vacancies requiring the same skills and experience could be offered to candidates on the reserve list without a new competition.

We welcome and encourage applications from everyone, including groups currently underrepresented in our workforce and pride ourselves as being an employer of choice. To find out more about how we champion diversity and inclusion in the workplace, visit: 
https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity 

The MoJ is proud to be Level 3 Disability Confident. Disability Confident is the approach through which we offer guaranteed interviews for all people with disabilities meeting the minimum criteria for the advertised role as set out in the job description.

Location:

Whilst the post holder will be allocated to a specific office base, there may be a need for flexibility to work on an ad hoc or regular basis at other local HMCTS sites / courts.  Where applicable, associated travel cost / time will be applied in line with organisational policies.  

Terms & Conditions:

Working Hours / Pattern:
This operational role is customer facing, requiring the successful applicant to be office based to provide HMCTS services to the public. Standard full time working hours are 37 hours per week. HMCTS welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy.  

Excess Fares and Relocation Allowances:
This job is not eligible for relocation allowances, but excess fares may be considered in accordance with MoJ’s excess fares allowance policy.

We’ll assess you against these behaviours during the selection process:

• Leadership
• Making Effective Decisions
• Communicating and Influencing

• Access to learning and development
• A working environment that supports a range of flexible working options to enhance your work life balance
• A working culture which encourages inclusion and diversity
• A Civil Service pension with an average employer contribution of 27%
• Annual Leave
• Public Holidays
• Season Ticket Advance

For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page.

Link: https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

Job contact :

• Name : SSCL Recruitment Enquiries Team
• Email : Moj-recruitment-vetting-enquiries@gov.sscl.com
• Telephone : 0845 241 5359

Recruitment team

• Email : Moj-recruitment-vetting-enquiries@gov.sscl.com