Apply Now
Details
Reference number
Salary
Civil Service Pension with an average employer contribution of 27%
Job grade
Contract type
Type of role
Working pattern
Number of jobs available
Contents
Location
About the job
Job summary
An exciting opportunity now exists within HR Shared Services for you to come and join our team.
We provide a range of HR services, including customer service, payroll, pay administration, and pensions administration, to staff in the Scottish Government and public bodies. In a busy operational environment, your support will ensure accurate and timely processing of salary and pension changes for approximately 17,000 staff.
This is an exciting time to become a part of HR Shared Services as we undertake a large-scale transformational change programme moving to a new HR IT system in 2024. We require you to work flexibly to support a demanding and fast-paced customer service environment to meet our areas demands.
Job description
Provide an effective and efficient service for all customers of HR Shared Services.
Develop an expertise of HR policies and legislative entitlements with a view to proving expert advice to customers.
Contribute to the wider success of teams in the HR Service Centre supporting a culture of inclusion and well-being.
Person specification
Qualifications
No specific qualifications required for this post.
Essential Criteria
1. Ability to work flexibly and demonstrate strong organisational skills to prioritise and manage your workload against deadlines within a demanding and fast paced environment whilst delivering consistently high standards of customer service exercising discretion and confidentiality.
2. Effective communication, negotiating and people skills are required to understand and address customers expectations and needs.
3. Ability to use your own initiative whilst demonstrating accuracy and attention.
4. Demonstrable experience using computer-based systems and Microsoft Office packages such as Word, Outlook and Excel.
Benefits
£7,289 towards you being a member of the Civil Service Defined Benefit Pension scheme.
Find out what benefits a Civil Service Pension provides.
- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension with an average employer contribution of 27%
Things you need to know
Selection process details
Feedback will only be provided if you attend an interview or assessment.
Security
Nationality requirements
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles (opens in a new window).
Apply and further information
You may want to save a copy for your records.
Contact point for applicants
Job contact :
- Name : Joanne Mclaughlin
- Email : Joanne.McLaughlin@gov.scot
Recruitment team
- Email : scottishgovernmentrecruitment@gov.scot