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About the job
Job summary
Are you an IT service manager who can provide high quality customer service and support outputs across multiple sites?
Do you have the ability to establish effective relationships, mediate between IT Service Operations and the wider agency, and drive service improvements?
If so, we are looking for a Regional IT Service Manager to join us at the Maritime and Coastguard Agency (MCA) and we’d love to hear from you!
The Maritime and Coastguard Agency (MCA) implements the governments maritime safety policy in the United Kingdom and works to prevent the loss of life and occurrence of pollution on the coast and at sea.
Safer lives. Safer Ships. Cleaner Seas.
Our vision is to be a world-leading organisation, accelerating the transition to sustainable shipping with non-negotiable safety standards. We put our people, our customers and our planet at the heart of everything we do.
We welcome applications from all communities, and we dont discriminate against any identity. Were interested to hear from you, regardless of your background.
Job description
This role will be based in Cardiff or Southampton. MCA supports flexible working and operates a hybrid working model between home and office for this role, giving you greater flexibility over where and when you work. Details of the arrangement will be discussed further with your line manager.
MCA supports flexible working and operates a hybrid working model between home and office for this role, giving you greater flexibility over where and when you work.
The expectation is that you will spend a minimum 60% of your working time based at your principal workplace. Details of the arrangement will be discussed further with your line manager.
Your responsibilities include but are not limited to:
- Attending sites when required, meeting stakeholders from various business units and front-line delivery offices across all Directorates and geographical locations.
- Lift, shift, install and removal of IT equipment.
- Lead and partake in internal customer meetings.
- Uphold excellent customer service skills with enthusiasm and energy.
- Offer technical support and knowledge in and around the team.
- Providing technical IT Support to assist with and resolve IT Incidents and Service Requests.
- Widen visibility and cultural understanding of regional sites through Site Reports and Personas.
- Contribute to Continual Service Improvement (CSI) across all live services managed by IT Service Operations.
- Provision of operational and performance insights and trend analysis.
- Liaise with all other IT service functions to ensure that services are maintained.
- Reporting and act upon any Health and Safety or Security concerns from site visits.
For further information about the role and responsibilities, please see the attached role profile.
Person specification
About You
- Proficient at analysing information from a range of sources to present advice/recommendations with clarity and certainty to senior leaders and peers across the Agency;
- Ability to remain calm under pressure, be empathetic and confident in understanding when to escalate work; with strong resilience skills;
- Experience of operational IT management, including ITIL competency in standard practices (Incident Management, Service Request Management, Problem Management and Change Management).
Additional Information
- This role requires frequent visits to multiple key sites across the Agency and will be assigned to a regional area within the UK, comprising either Scotland and Northern UK, Southern England and Wales, or the Midlands and East England.
- Due to frequent site visits, this role would have an expectation of over night stays.
- There is a physical nature to the role, which will require the setting up, installation and removal of IT equipment.
- Security Clearance will be required.
- Flexible working hours
Behaviours
We’ll assess you against these behaviours during the selection process:
Technical skills
We’ll assess you against these technical skills during the selection process:
Benefits
Being part of our brilliant Civil Service means you will have access to a wide range of fantastic benefits. We offer generous annual leave, attractive pension options, flexible working, inclusive working environments and much more to support a healthy work/life balance.
Click here to get a copy of the MCA Staff Benefits Brochure
Find out what it’s like to work at the Maritime and Coastguard Agency
Things you need to know
Selection process details
How to Apply
CV and Personal Statement:
Within your CV and Personal Statement please demonstrate your knowledge and experience of:
- Proficient at analysing information from a range of sources to present advice/recommendations with clarity and certainty to senior leaders and peers across the Agency.
- Ability to remain calm under pressure, be empathetic and confident in understanding when to escalate work; with strong resilience skills.
- Experience of operational IT management, including ITIL competency in standard practices (Incident Management, Service Request Management, Problem Management and Change Management).
Your Personal Statement will be limited to a maximum of 1,250 words.
It is essential when submitting your personal statement that you provide as much detail as possible, and utilise the full word count given, against the essential criteria outlined above as this will be used in conjunction with your CV to assess candidate suitability to move to the next round in the recruitment process.
The sift is due to take place w/c 15 January 2024
Interviews/assessments are likely to be held 01 February 2024
Interview could be conducted online via Teams or face to face at one of our offices. Further details will be provided to you should you be selected for interview.
We will try to meet the dates set out in the advert. There may be occasions when these dates will change. You will be provided with sufficient notice of the confirmed dates.
The selection process will be designed specifically for the role. As a result, your assessment will include:
- An interview.
- A presentation.
Youre encouraged to become familiar with the role profile, as you may be assessed against any of the criteria recorded within.
Should a large number of applications be received, an initial sift may be conducted. Candidates who pass the initial sift may be progressed to a full sift or progressed straight to assessment/interview.
Reasonable Adjustments
As a Disability Confident Leader employer, we are committed to ensuring that the recruitment process is fair, accessible and allows all candidates to perform at their best. If a person with a visible or non-visible disability is substantially disadvantaged, we have a duty to make reasonable changes to our processes.
Complete the Assistance required section in the Additional requirements page of your application form to tell us what changes or help you might need during the recruitment process. For instance, you may need wheelchair access at an interview, or if youre deaf, a Language Service Professional.
If you need a reasonable adjustment so that you can complete your application, you should contact Government Recruitment Service via dftrecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.
Document Accessibility
If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the ‘Contact point for applicants’ section.
This job advert contains links to the DfT Careers website. Our website provides useful guidance and information that can support you during the application process. If you cannot access the information on our website for any reason, please email DRGComms@dft.gov.uk for assistance.
Further Information
For more information about how we hire, and for useful tips on submitting your application for this role, visit the How We Hire page of our DfT Careers website. You can find detailed information about the recruitment process and what to expect when applying for a role.
Pre-employment Checking
Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicants details held on the IFD will be refused employment.
A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5-year period following a dismissal for carrying out internal fraud against government.
Feedback will only be provided if you attend an interview or assessment.
Security
Nationality requirements
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles (opens in a new window).
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Contact point for applicants
Job contact :
- Name : Digital Resourcing
- Email : digital.resourcing@dft.gov.uk
Recruitment team
- Email : dftrecruitment.grs@cabinetoffice.gov.uk
Further information
If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Visit the Civil Service Commission website Here
