Supplier Quality Manager – Digital Market Place

We are building a cadre of commercial talent in all Government departments; people who can manage our commercial portfolios, who can lead our most complex and novel programmes and projects, people who have the gravitas and depth of experience to work alongside our policy and operational leaders to develop innovative commercial arrangements, whether through joint ventures, outsourcing or best-in-class contracts.

The Government Commercial Organisation is an employer which is truly committed to creating a welcoming, inclusive workplace where all our people are able to bring their whole selves to work and are able to perform to their potential. We understand the importance of diversity and inclusion and strive for a workplace that reflects the communities which we serve. We especially welcome applications from underrepresented groups including Black, Asian and Minority Ethnic candidates, candidates with a disability and candidates with gender-diverse identities. Appointments will be made on merit on the basis of fair and open competition.

We have already made significant progress through the establishment of the Government Commercial Organisation (GCO), our single employer of senior commercial talent across government. This role will sit within the GCO, but based in our Department for Levelling Up, Housing and Communities commercial team delivering departmental objectives.

This is an exciting opportunity to work within a dynamic, customer-focused team leading commercial engagement to implement and deliver a Digital Market Place that brings key remediation parties together, working with a:

• Wide range of stakeholders, including service users, Ministers, policy officials, suppliers, and arm’s length bodies.
• Number of workstreams including a high-profile, complex, strategic procurement and contract management.
• Range of programmes operating at a portfolio level to identify and deliver system solutions that help drive remediation efficiency and effectiveness.

We have a Commercial Lead role on offer, reporting into the Head of Supply Chain Management & Strategy, working to support the Safer and Greener Buildings (SGB) Portfolio and associated delivery programmes. We are seeking an experienced commercial and supplier management professional to make a significant contribution to the Commercial Function’s role in advising and supporting the work the Department is doing within SGB, which has three main aspects:

1. Remediation: Identify high rise residential buildings that have unsafe constructional aspects and monitor and support their remediation.
2. Building Regulatory Review: Implement the changes identified in Dame Judith Hackitt’s Independent Review of Building Regulations that are needed to make the building safety system fit for purpose.
3. Net Zero: Implement building standards and corresponding measures supporting delivery of the Government’s target of net zero emissions by 2050.

This role will mainly focus on aspects 1 & 2 in the shorter term.

A flavour of the type, scale and stretch of the work that our SGB Commercial Team supports is included here; 

https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/1066636/April_2022_BSF_Registrations__prospectus.pdf

https://www.gov.uk/guidance/remediation-of-non-acm-buildings

https://www.gov.uk/government/publications/letter-from-dluhc-to-residential-property-developers-on-industry-negotiations

You’ll play an important role in embedding, implementing and continuously improving an innovative digital Market Place that will help shape the future of the Commercial function and Portfolio within DLUHC. Please note that when you join the team, we will still be working to implement and refine the system and would look to draw on your expertise in this development phase in anticipation of transferring this product into Business As Usual (BAU) Operations. Within your area you’ll have a broad commercial remit as well as the freedom to manage a community of colleagues, supplier users and digital specialists to deliver and maintain this initiative.

Important information: If you are the successful candidate for this position and select London as your location you will need to undergo and obtain Counter Terrorist Check (CTC) to be able to take up the position due to office access in London.

• Support the set up and management of suppliers on a Digital Market Place.

• Promote ongoing use of Market Place by freeholders and suppliers, including its evolution in response to feedback and data evidenced evaluation.

• Maintain the industry standard threshold for accessing the Market Place and ensure that users are correctly tiered based on qualification criteria.

• Act as a quality threshold referee with the authority to apply sanctions, drive dispute resolution (webmaster type role), and address appeals.

• Able to extract, produce and present user and usage summaries for the benefit of senior stakeholders. Data and analytical skills/experience would be preferable.

• Maintain Market Place governance and accurate information in terms of use through holding users and external bodies to account in displaying appropriate behaviours.

• Support Market Place design development (UX enhancements) including making sure required approvals are received.

• Adopt and advocate agile methodologies:
  • Being able to guide/coach colleagues and stakeholders through this process; and
  • Maintain project documentation on the user journey and collate feedback to utilise in the development of a lessons learnt log communicating and feeding findings into the Operations Manager

• Adherence to digital / system delivery processes and the operations lifecycle. There are two clear phases A) design, build and launch, followed by B) operate and drive continuous improvement. 

• Contribute to and deliver training, webinars, and lead user help desk activity.

• Foster good relationships, collaborate and position industry within the workstream to take on long term responsibility for the running and maintenance of theMarket Place.

We’ll assess you against these technical skills during the selection process:

• Risk Mindset: Able to analyse commercial risks and supplier data, apply contract management (CM) procedures effectively and understand legal positions in developing recommendations for Customers and/or key stakeholders to minimise risks.
• Commercial Focus: Implements strategies to deliver VfM & ethical solutions, maintaining strict adherence to policies & procedures. Applies commercial & ideally construction expertise to effective delivery of standard contracts, incl. JCT and NEC.
• Builds Relationships: Foster & manage relationships, internally/externally across organisational boundaries, challenge without alienating & embed approaches to deliver collaborative working, remain resilient & influence in challenging situations.
• Coaching Manager: Evidences leadership qualities with the ability to coach, motivate & build the capability of users. Effectively prioritise workloads & maximise potential of self & others whilst encouraging continuous professional development.
• Contract and Supply Management: Has led complex Strategic Supplier Relationship Management (SSRM) activities to deliver org. objectives, with demonstrable experience across the commercial lifecycle and different categories of spend.

For existing Civil Servants: For full details of the impact on any move across the civil service on your existing terms and conditions, please read the candidate pack. Please note that any move across the Civil Service may have implications on your ability to continue to claim childcare vouchers.

Job contact :

• Name : Sean Kelly
• Email : commercialresourcinghub@cabinetoffice.gov.uk

Recruitment team

• Email : commercialresourcinghub@cabinetoffice.gov.uk