Army Welfare Service – Business Support Worker (BSW) Worthy Down

Worthy Down, South East England, SO21 2QP

This Army Welfare Service (AWS) Business Support Work post offers the opportunity to work in a role that supports the wellbeing of soldiers and their families. AWS is the Army’s professional welfare provider, delivering a comprehensive and confidential welfare service responsive to the needs of individuals and families and the Chain of Command. AWS delivers Personal Support (PS) providing confidential and professional specialist welfare, and Community Support (CS) providing youth and community projects, and activities for children and young people. These delivery pillars are supported in delivering the service by the AWS Business Support team.

This position is advertised at 37 hours per week

The BSW is responsible to the Deputy Area Welfare Support Officer (DAWSO) for providing an effective and competent business support service for all AWS staff within the Worthy Down Team. The post holder will carry out a broad range of administrative duties.
Army Welfare Service posts roles are currently subject to a welfare review and may be subject to change pending the outcome of the review.

This role is suited to someone who has a high level of organisational, administrative and IT skills and enjoys being part of a support team. You will play a significant part in helping the AWS specialist welfare teams to deliver the AWS service through the provision of administrative support across the team area of responsibility.
Key Responsibilities are:

1. Provide an effective and competent business support service to for all AWS activities within the team’s area of responsibility, carrying out all general administrative duties to support team members in the delivery of the AWS service.

2. Ensure the team business support office meets and maintains standards in accordance with professional policy and practice standards.

3. Be responsible for ModNet user management ensuring transfer of data between the technical team and operational systems as required.

4. Be the team point of contact for SharePoint, liaising with relevant HQ staff regarding updates and changes.

5. Act as local team administrator for Joint Army & Navy Information System (JANIS), receiving service user calls where relevant and recording written messages, processing forms and re-directing calls where appropriate.

6. Co-ordinate Joint Army Nave Information System (JANIS) case-file administration inputting casework data as directed, undertaking case file transfer actions and distribute Support/Closure letters as appropriate.

7. Provide support to the local Personal Support staff in handling of case-file audits and destructions.

8. Provide support to the local Community Support staff in handling of file archives.

9. Assist where required, in the recording of Disclosure & Barring Service checks in consultation with the DAWSO.

10. Collate and consolidate monthly and quarterly statistics for all aspects of AWS business as requested by Area offices and HQ and as directed by the Deputy Area Welfare Support Officer.

11. Act as the main point contact to facilitate transport and travel booking requests, including the day to day administration of local AWS vehicles.

12. Act as team point of contact for all team Authorised Demander (AD) and Local Security Officer (LSO) issues.

13. Work in accordance with appropriate MOD policies and procedures, AWS Standard Operating Instructions (SOI) and within the Army Code of Confidentiality.

14. Undertake other duties within the terms and conditions appropriate to the grade and role as directed by the Line Manager.

We’ll assess you against these behaviours during the selection process:

• Changing and Improving
• Leadership
• Making Effective Decisions
• Communicating and Influencing

• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension

This post does not offer any assistance with relocation allowances

Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts.

Expenses incurred for travel to interviews will not be reimbursed.

Any move to MOD from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk/.”

The Ministry of Defence is committed to providing a safe and healthy working environment for its staff which includes educating them on the benefits of not smoking, protecting them from the harmful effects of second-hand smoke and supporting those who want to give up smoking. Under the Smoke-Free Working Environment policy, Smoking and the use of all tobacco products (including combustible and chewing tobacco products) will not be permitted anywhere in the Defence working environment by 31st December 2022. The policy is Whole Force and includes all Defence personnel, contractors, visitors and other non-MOD personnel. All applicants seeking, considering, or accepting employment with the Ministry of Defence should be aware of this policy and that it is already in place at a number of Defence Establishments. 

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Job contact :

• Name : Jacqueline Millar, Deputy Area Welfare Support Officer (DAWSO)
• Email : jacqueline.millar423@mod.gov.uk
• Telephone : 0300 162 7743

Recruitment team

• Email : DBSCivPers-ResourcingTeam3@mod.gov.uk