Training Administrator Apprenticeship (SD/Band 6)

Diverse Perspectives and experiences are critical to our success and we welcome applications from all people from all backgrounds with the experience and skills needed to perform this role. We look forward to receiving your application. 

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. 

We have an exciting opportunity for a Training Administrator in our Customer Solutions Group. You will be based in Health Safety Executive’s (HSE) Science and Research Centre in Buxton, Derbyshire – a world leading provider of health and safety solutions to industry and government. As part of the role you will also complete a Business Administration Level 3 as part of your employment with us.

Our apprenticeships are offered on an 18 months’ Fixed Term contract with the possibility of a Permanent Contract upon successful completion of your apprenticeship and satisfactory performance, through fair and open competition.

You can find out more about apprenticeships here.

HSE Training is unlike any other training provider. Our training is built around current real-world expertise, expert science and is fully aligned with the requirements of the regulator. Our training courses are developed to include practical guidance around regulations and delivered by experts in order to help organisations comply with law, enhance performance and keep workforces healthy and safe. These courses are delivered as open and in-company courses in both a live online and face-to-face setting. This role will be the administrative support to these courses. 

Working as a Training Administrator, you will support the delivery of training activities and events which reach thousands of delegates each year. You will work closely with other members of the Training Team as well as liaising with colleagues from the wider division. You will be supported from day one for your learning and development into this role, ensuring you are supported every step of the way in completing your apprenticeship and getting the experience you need to excel in your new role.

At HSE, we are proud to be able to offer our people the opportunity to work in a hybrid way which combines working from home and the office. This is a voluntary, non-contractual arrangement and your allocated office will be your contractual place of work. There will be a requirement to travel to the office for various activities e.g., collaborative working, supporting and training colleagues. If hybrid working is suitable for you and your role, the arrangements will be determined primarily by business need, but personal circumstances and other relevant circumstances will also be taken into account. Therefore, we would encourage candidates to consider if the commute from home to the office is a feasible distance to travel before making an application. Please note that if you are successful, hybrid working will be discussed prior to taking up the post.  

This role is not remote and will be initially located onsite at our HSE Buxton site 5 days’ per week with hybrid options available after roughly 6 months of service. This role may also at times require some travel within the UK. 

You will contribute to the support and organisation of face-to-face and live online training courses under the supervision and support of colleagues. You will undertake activities including those described below, while being flexible and undertaking other duties as needed or requested:

• Deliver a high level of customer service to internal and external customers
• Process customer bookings and enquiries by telephone, email and face to face
• Input and maintain training database and website
• Oversight and facilitation of assigned training courses (both face-to-face and live online)
• Logistical and administration support for training
• Attendance at off-site and industry events to promote HSE training.

Essential Skills and Criteria

• The ability to work at pace, both individually and as part of a team
• Effective organisational skills and the ability to work to tight deadlines
• Good communication and IT skills
• Attention to detail
• A desire to learn and work collaboratively across different teams
• Experience of working in a customer-focused environment

This is a development role so to be eligible to apply, the training and development you receive must provide you with significant new skills and learning. This is an essential requirement for apprenticeship funding and means you must not already be fully qualified or significantly experienced in this type of work. Please ensure you fill out the qualifications section in your application so we can assess your eligibility for the role.

In addition you must:
• Be aged 16 or over (there is no upper age limit)
• Have the right to work in the UK and have been ordinarily resident in the UK/EU/EA for 3 consecutive years before starting the apprenticeship

Please note that due to the training required with your apprenticeship, we are only able to make offers on a full-time basis.

We’ll assess you against these behaviours during the selection process:

• Delivering at Pace
• Working Together

• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity

We invest in our people with;    

• Competitive rates of pay  
• Access to the highly competitive Civil Service Pension Scheme to which HSE contribute around 26.6% – 27.1%
• Family friendly policies and working hours to help balance your home life and career 
• 25 days annual holiday increasing to 30 days after 5 years’ service, plus bank holidays and 1-day Civil Service privilege leave 
• Parental leave benefits.

Job contact :

• Name : Charley.Bothamley@hse.gov.uk
• Email : Charley.Bothamley@hse.gov.uk

Recruitment team

• Email : HR.Resourcing-Team@hse.gov.uk