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Salary
Civil Service Pension with an average employer contribution of 27%
Job grade
Contract type
Fixed Term
Length of employment
Type of role
Architecture and Data
Information Technology
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Contents
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About the job
Job summary
Job title Assistant Specialist Engineer – Mobile Devices
Profession– IT Service Management
Directorate Technology
Full Time equivalent – 37.5 hours
No of Roles 1
Contract Type Fixed Term Contract until 31/05/2024
Location Porton Down, Salisbury SP4 0JG
UKHSA offers hybrid working or home working for its employees this means that whilst the role will be based in one of our UKHSA offices, there will be opportunities for an element of working from home. The balance between home and workplace working is to be agreed with the line manager, determined primarily by business need and in line with departmental policy. Some business travel will be required to other UKHSA offices. Please be aware that this role can only be worked from within the UK and not overseas. Relocation expenses are not available
*Please be aware that this role can only be worked from within the UK and not overseas. Relocation expenses are not available.*
Working Pattern Full Time / Flexible Working / Hybrid Working
Grade & Salary Grade EO. National banding -£25,976 – £30,264 per annum.
New entrants to the Civil Service are expected to start on the minimum of the pay band.
The internal roles rules apply to existing Civil Servants, i.e. level transfers move on current salary or the pay range minimum, transfers on promotion move to new pay range minimum or receive 10% increase. Either case is determined by whichever is the highest.
This role is to be appointed under Civil Service Terms & Conditions. Full details on the T&Cs are found https://www.ukhsa.reed.com/.
Closing Date 03/12/2023. 23:55pm. Unfortunately, late applications will not be considered
Interview Date 13/12/2023 Please note, these dates are subject to change.
Job Overview
The IT Service management team provides business-critical support for systems and services, to UKHSA business users at all locations at which UKHSA staff work.
The post holder will administer and maintain mobile device accounts with the network provider, manage allocation of devices to staff and will generate regular reports from this system and perform other administrative functions in this area.
Communication and key working relationships
Internal
- All PHE staff across every directorate
External
- Vodafone
- Other mobile providers
Job description
- Manage the complete UKHSA estate of mobile devices (approx. 4,000 smartphones, tablets, data device and standard mobile phones), including disconnections and migrations between providers and organisations
- Perform regular audits of device use, generating ad hoc reports where required, to ensure that UKHSA is achieving value for money and making best use of available resources
- Act as the Single Point of Contact for mobile phone queries within UKHSA, escalating to engineers where necessary
- Understand user requirements and allocate appropriate and authorised devices
- Ensure UKHSA staff are kept informed of developments in the mobile device area
- Liaising with UKHSA procurement and Tech colleagues as necessary
- Support roll out of new devices across UKHSA
- Reallocate mobile devices thereby ensuring maximum use and best value for
- Support and manage staff owned devices covered by Bring Your Own Device policy, should this be adopted in the future
- Administer activation process of new equipment
- Respond to enquiries from mobile users
- Provide guidance to end users on UKHSA policies and procedures in relation to mobile devices
- Contribute to developing UKHSA policies in respect of mobile device use
- Responsibility for managing requisitions and generating purchase orders utilising the appropriate software in relation to all UKHSA mobile devices
- Customer and Stakeholder liaison
- Network provider liaison
Person specification
Essential skills:
- Proven experience of customer liaison
- Experience with multiple large telecommunications providers and large corporate accounts
- Experience with electronic procurement systems and procurement processes in a large public sector organisation
- To be able to manage own workload and prioritise conflicting demands
- Experience of working within a team setting but without face-to-face supervision
We pride ourselves as being an employer of choice, where Everyone Matters promoting equality opportunity to actively encourage applications from everyone, including groups currently underrepresented in our workforce.
UKHSA ethos is to be an inclusive organisation for all our staff and stakeholders. To create, nurture and sustain an inclusive culture, where differences drive innovative solutions to meet the needs of our workforce and wider communities. We do this through celebrating and protecting differences by removing barriers and promoting equity and equality of opportunity for all.
Benefits
£7,013 towards you being a member of the Civil Service Defined Benefit Pension scheme.
Find out what benefits a Civil Service Pension provides.
- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension with an average employer contribution of 27%
Things you need to know
Selection process details
You will be required to complete an application form. This will be assessed and sifted in line with the essential criteria.
This vacancy is using Success Profiles, and will assess your Behaviours
Stage 1: Application & Sift
This vacancy is using Success Profiles, and will assess your Behaviours and Experience.
As part of the application process you will be asked to provide a Personal Statement / Statement of Suitability in no more than 750 words. We will be assessing essential criteria at sift.
This should outline your skills, experience, and achievements, providing evidence of your suitability for the role, with particular reference to the Experience criteria or the essential criteria (outlined in the person specification section).
You will also be asked to provide information within the Employer/ Activity history section of the application form. This is equivalent to the information you would provide on a CV, setting out your career history. This will be used in the sifting process and will be scored
If you are successful at this stage, you will progress to interview
Stage 2: Panel Interview
All candidates who are successful at the sift stage will be invited to an onsite interview at Porton Down
The Behaviours tested during the interview stage will be:
Reserve List:
Candidates who pass the interview criteria but are not offered a post will be kept on a reserve list for 12 months and may be contacted if similar roles become available.
If you are interviewed for the post and do not meet the required threshold for the specified grade, your application may be assessed against a similar, lower grade role and you may be offered the post should one be available.
Benefits
- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension with an average employer contribution of 27%
- Range of health and wellbeing support
Any move to UKHSA from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at Childcare Choices , 30 Hours Free Childcare, Tax-Free Childcare and More , Help with Costs , GOV.UK
DBS – People working with government systems must complete Basic Personnel Security Standard (BPSS) checks which includes a disclosure and barring security check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed for this role is BPSS however there may be a requirement for this role to be SC cleared and you should familiarise yourself with the criteria of security clearance.
This role is Open to all external applicants (anyone) from outside the Civil Service (including by definition internal applicants. Appointments to roles within UKHSA will be made in accordance with the Civil Service nationality rules. These can be found at https://www.gov.uk/government/publications/nationality-rules This job is broadly open to the following groups:
- UK nationals
- Nationals of Commonwealth countries who have the right to work in the UK
- Nationals of the Republic of Ireland
- Nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS)
- Relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
- Relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
- Certain family members of the relevant EU, EEA, Swiss or Turkish nationals
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s Recruitment Principles.
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment.
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Government baseline personnel security standard
Its important to note that there are currently exceptions to applications being considered if your conviction relates to any of the following:
- life sentences
- arson
- sexual offences
- hate and terror offences
Some departments will also consider the specific offence against the nature of the business, i.e., a conviction for fraud may rule you out for a finance role
Complaint process:
The law requires that selection for appointment to the Civil Service is on merit on the basis of fair and open competition as outlined in the Civil Service Commission’s Recruitment Principles. If you feel your application has not been treated in accordance with the Recruitment Principles, and you wish to make a complaint, in the first instance, you should contact UKHSA Public Accountability Unit via email: Complaints1@ukhsa.gov.uk. If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Visit the Civil Service Commission website.
Contact Details Sophie.Rigney@reed.com
Feedback will only be provided if you attend an interview or assessment.
Security
Nationality requirements
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles (opens in a new window).
Apply and further information
You may want to save a copy for your records.
Contact point for applicants
Job contact :
- Name : sophie rigney
- Email : sophie.rigney@reed.com
Recruitment team
- Email : hradmin@phe.gov.uk
