Customer Services Officer – Air Commodities Delivery Team


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Details

Reference number

322526

Salary

£27,245 – £32,200
A
Civil Service Pension with an average employer contribution of 27%

Job grade

Executive Officer
Pay Band 3 Level 1

Contract type

Permanent

Business area

Business Development Directorate

Type of role

Commercial

Working pattern

Full-time

Number of jobs available

1

Contents

Garden City, Wales, CH5 2LS

Job summary

DE&S Deca is a specialist part of Defence Equipment & Support (DE&S) tasked with supporting a vast range of defence avionics,  electronics and components to provide high-quality, cost-effective support to the UK Armed Forces. We have a rich heritage as the MOD’s in house repair, maintenance, overhaul and upgrade service  provider by offering innovative solutions to guarantee best value for Defence. 

You will be required to work as part of a team and report to the Air Commodities Customer Service Manager. The role involves managing customer relations by email, phone, virtual and face to face meetings. Managing customer orders and new work into DE&S Deca the Customer Service Officer contributes valuable forecasts for business planning.

Being mindful of the scrutiny on Public Sector pay and in accordance with Civil Service Terms and Conditions, salary on appointment is normally at the minimum point of the salary range and this should therefore be the expectation. Existing Civil Servants will be appointed in line with the normal Civil Service pay rules.

Job description

This role is to represent the business at meetings with the AC Delivery Team. Monitor contractual and delivery performance, hold internal reviews and customer reviews on and off DE&S Deca sites. Ensure effective customer communications on contract or product issues; develop and maintain relationships with the customer to develop and establish new products and services. Provide support to the DE&S Deca teams with input to business winning strategies, the demand plan and other initiatives. Together with the customer, agree, then deliver and manage an accurate and realistic 3 year demand plan. Deliver the customer service provision in accordance with Key Performance Indicators (KPIs). Carry out agreed feedback interviews for annual customer confidence index survey. Assist the Commercial Management Team with Aged Debt recovery. Consult and inform the DE&S Deca Management teams on issues of compliance, delivery, government assets, import/export issues, ITAR (International Traffic in Arms Regulations) and contractual risk. Promote and encourage team working. This role will involve travel on detached duty to other Business Units and customer sites.

Person specification

The following criteria is required for this post:-
– Numerate and a competent user of IT systems, including MS Office applications.
– Excellent communication, interpersonal and influencing skills
– Excellent organisational skills with the ability to co-ordinate several activities at once.
– Able to demonstrate leadership and team working skills
– Self-motivated, willing to take responsibility for delivery of outcomes with minimum supervision and effectively work independently
– Flexible and quick to adapt to a changing environment
– Innovative, creative and committed to high quality standards
– Tenacious with an ability to effectively organise, communicate, persuade, motivate, negotiate and influence and reasonably challenge others, including those of senior grade.
– Willingness to learn

Behaviours

We’ll assess you against these behaviours during the selection process:

Technical skills

We’ll assess you against these technical skills during the selection process:

  • Working Knowledge of Microsoft Excel
Alongside your salary of £27,245, DE&S Deca contributes
£7,356 towards you being a member of the Civil Service Defined Benefit Pension scheme.

Find out what benefits a Civil Service Pension provides.
  • Learning and development tailored to your role
  • An environment with flexible working options
  • A culture encouraging inclusion and diversity
  • A Civil Service pension with an average employer contribution of 27%

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.
Please provide a CV and Personal Statement of 500 words clearly evidencing how you meet all essential criteria for the role.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).See our vetting charter (opens in a new window).
People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

  • UK nationals
  • nationals of the Republic of Ireland
  • nationals of Commonwealth countries who have the right to work in the UK
  • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
  • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
  • individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
  • Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles (opens in a new window).

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.
The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).
Once this job has closed, the job advert will no longer be available.
You may want to save a copy for your records.

Contact point for applicants

Job contact :

  • Name : John Prescott
  • Email : John.Prescott@DECA.MOD.UK

Recruitment team

  • Email : Michael.Boyle@DECA.MOD.UK

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