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Civil Service Pension with an average employer contribution of 27%
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About the job
Job summary
Business Administrator Apprentice
Full time
24 month FTC
Salary: £23,119 £24,459 per annum
Location: Wilmslow
Contracted to our Wilmslow office.
Are you looking to explore an interesting sector with direct support from a specialist team? Are you eager to secure a qualification that will lead to great future opportunities? Then join the Information Commissioners Office as an Apprentice with our SME Service Hub.
Why work for the ICO?
- Pay progression scheme.
- Hybrid and flexible working options.
- 25 days paid holiday per year, plus privilege and public holidays.
- Flexi leave (up to 26 additional days leave per year).
- Pension (employer contribution around 26.6%).
- Online discount scheme to save money at major supermarkets, retailers, gyms, restaurants, insurance providers and many more.
- Health Cash Plan.
- Fantastic development opportunities to learn and progress.
Further details can be found on the benefits section of our website.
Job description
About us
The Information Commissioners Office (ICO) is the independent regulator of information rights. In a data-driven world, we provide advice, guidance, and support to organisations enabling compliance with their obligations, as well as protecting individuals and their personal data.
As an employer, we are passionate about making a positive difference to the lives and careers of our people, and we empower you to be curious, impactful, collaborative and respectful.
About the role
The SME Service Hub provides a range of services for small businesses in the UK. We work in Business Services with colleagues who give advice about information rights legislation, manage our registers and deal with personal data breach reports.
This role supports the department by developing, implementing, maintaining, and improving administrative support across the work of the Department. It will involve working independently and as part of the team, engaging across the office and externally.
This is a developmental role and in the first 18 months the candidate will undertake the Level 3 Business Administrator apprenticeship course which combines on the job training and experience with externally provided training. This means that the candidate will learn and train with hands-on experience in the job but will study for at least 20% of their working hours.
The role is a good opportunity to gain experience across a wide range of different, but related, areas of work; building a good understanding of how organisations are managed and developing a highly transferable set of knowledge, skills and behaviours that can be applied in all sectors.
Person specification
Key Responsibilities
- To provide administrative support to the Business Services Department; such as managing diaries, setting up and minuting meetings, collating, and analysing data, and keeping records up to date.
- To monitor mailboxes and respond to enquiries clearly, accurately and in a timely manner; taking ownership of issues raised (in consultation with colleagues) and ensuring they are followed up on.
- Initially with guidance, to develop new, and improve existing, administrative processes to collate information in a useable form, allowing it to inform reports and decisions, eg performance data.
- Initially with guidance, to undertake research into potential engagement opportunities (making use of the internet and knowledge of ICO colleagues); identifying those which would be suitable for the ICO and summarising this information for use by the Senior Engagement and Policy Officers.
- To support delivery of new methods of reaching organisations who are not currently engaged with the ICO.
- To provide administrative support for colleagues within the Department, as well as external customers where appropriate.
- To undertake such other duties that are required and are commensurate with the role of the post.
- To successfully complete the Level 3 Business Administrator apprenticeship course, attending external training and gaining complementary knowledge and experience from working in this role.
Person Specification
- Good standard of literacy and written communication skills; ability to respond to and draft written communications of a professional standard.
- Effective oral communication skills, for example in presenting information to others; formally via presentations and in one-to-one conversations.
- Ability to work on own initiative and as a member of a team, delivering high standards of quality and service within the framework of the role and with
- reference to strategic goals and objectives.
- Ability to follow instructions and procedures to deliver accurate and consistent outcomes.
- Ability to develop knowledge and understanding across the range of work involved in the role so that they can contribute effectively and efficiently to the work of the Department.
- Effective organisational skills, being able to prioritise to meet demanding workloads, raising resource conflicts with line managers, and presenting ideas as to how these conflicts can be met.
- Ability to be proactive, flexible, and responsive to the needs of a fast-paced department.
- Ability to use standard office IT packages including spreadsheets along with accurate data inputting skills and attention to detail.
Education and Qualifications
Experience relevant to the role requirements, as described in the role responsibilities and person specification, and accumulated through any combination of academic or vocational qualifications or experience.
An apprenticeship programme must provide you with substantive new skills and learning therefore any qualifications previously held or currently being worked towards must differ in content. Individuals who hold or who are working towards a similar qualification of the same level or higher i.e. Level 3 or above in Business Administration/Management will not be eligible to apply. Candidates who possess unrelated qualifications will be considered. If you are unsure on whether you will be eligible for this apprenticeship, please contact for advice.
Benefits
£6,150 towards you being a member of the Civil Service Defined Benefit Pension scheme.
Find out what benefits a Civil Service Pension provides.
Things you need to know
Selection process details
Equality, diversity, and inclusion
The ICO is committed to promoting and enhancing equality, diversity, and inclusion. We are focused on developing a workforce that is representative of the communities we serve and together we are building an inclusive workplace where all of our colleagues have the opportunity to make a real difference. We are championing this through our Equality Diversity and Inclusion Board together with a number of staff networks. Read more about our commitment on our website.
If you have a disability or impairment and have difficulty using our online application system, please email the HR team at recruitment@ico.org.uk who can arrange for you to submit an application via an alternative method.
Closing Date
Please submit your CV by 23:59 on Sunday 5 November 2023.
We reserve the right to close this vacancy before this date should we receive sufficient applications. Please apply as soon as possible to ensure your application is considered.
Feedback will only be provided if you attend an interview or assessment.
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Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles (opens in a new window).
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Contact point for applicants
Job contact :
- Name : recruitment@ico.org.uk
- Email : recruitment@ico.org.uk
- Telephone : recruitment@ico.org.uk
Recruitment team
- Email : recruitment@ico.org.uk
Further information
