Complaints Advisor


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Details

Reference number

329989

Salary

£25,398 – £28,024

Job grade

Other

Contract type

Permanent

Type of role

Contact Centre

Working pattern

Flexible working, Full-time, Part-time

Number of jobs available

2

Contents

Coventry

Job summary

For almost 50 years we’ve been the voice of the public.  Our free and impartial service helps people put things right with their local council or adult social care provider. We use what we learn from complaints to improve local public services and independent adult social care provision. We don’t take sides:  we make fair decisions after listening to both sides of the story and weighing up all the evidence. 

 Further information about the LGSCO can be found at lgo.org.uk.

Job description

To act as the first point of contact for complainants.  To receive and process information on the telephone or in writing from members of the public who wish to make a complaint or have an enquiry about making a complaint and, where appropriate, record sufficient information to progress a complaint to the assessment stage.

Person specification

Further information including the job description, person specification and job pack are available at lgo.org.uk/jobs/vacancies

Please note, this is not a civil service post and you will not be a civil servant.  LGSCO’s sponsor department within Government is the Department for Levelling Up, Housing and Communities.

  • Learning and development tailored to your role
  • An environment with flexible working options including flexi-time and hybrid working between home and office
  • A culture encouraging inclusion and diversity
  • A Local Government Pension Scheme
  • 23 days holiday (rising by 3 days with 5 years service), plus bank holidays and 3 holidays set to during the Christmas holiday period

For more details visit lgo.org.uk/jobs

Selection process details

  • Shortlisting will be based on CVs and covering statements.  Short listed candidates will be invited to take an online verbal reasoning assessment.
  • Invitations and full instructions will be sent to you by our external consultant, Peregrine, during the period Monday 8 January to Sunday 14 January.
  • If successful, face to face interviews will be held on Wednesday 24 January at our Coventry office

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is counter-terrorist check (opens in a new window).See our vetting charter (opens in a new window).
People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

  • UK nationals
  • nationals of the Republic of Ireland
  • nationals of Commonwealth countries who have the right to work in the UK
  • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
  • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
  • individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
  • Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles (opens in a new window).

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
Once this job has closed, the job advert will no longer be available.
You may want to save a copy for your records.

Contact point for applicants

Job contact :

  • Name : recruitment@lgo.org.uk
  • Email : recruitment@lgo.org.uk

Recruitment team

  • Email : recruitment@lgo.org.uk

Follow link to apply

www.lgo.org.uk/jobs/vacancies

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