Senior User Researcher / Lead User Researcher

Birkenhead, North West England, CH41 6DU : Croydon, London (region), CR0 2AQ : Coventry, West Midlands (England), CV1 3BH : Durham, North East England, DH1 5TR : Weymouth, South West England, DT4 9TT : Gloucester, South West England, GL1 1DQ : Kingston upon Hull, Yorkshire and the Humber, HU2 8JN : Leicester, East Midlands (England), LE3 5DR : Nottingham, East Midlands (England), NG2 1AW : Peterborough, East of England, PE1 1QF : Plymouth, South West England, PL6 5WS : Warton, North West England, PR4 1TE : Swansea, Wales, SA7 9FQ : Telford, West Midlands (England), TF3 4LR

It is an exciting time for HM Land Registry as we continue on a major transformation programme. HMLR’s ambition is to become the world’s leading land registry for speed, simplicity and an open approach to data.

We are now looking for Senior and Lead User Researchers to help us design, plan and carry out research to support and inform HM Land Registry digital services.

The Transformation and Technology Directorate is the in-house IT division for HMLR. We are currently recruiting several roles to ensure the teams contain the right blend of skills, experience and knowledge to take our major transformation programme forward. These teams are at the heart of the move to a digital, data-driven organisation with the ambition to provide our customers with cutting-edge digital services.

We are recruiting Senior and Lead User Researcher roles at SEO and SEO+ grades

SEO Senior User Researcher

We are looking for Senior User Researchers to shape how we scope, design and carry out research activities with users to help our teams build a deep understanding of the people that use their services. Your research will inform policy, strategy, service, content and interaction design, ensuring our services work well for users and achieve their policy intent. 

You will plan and lead research on larger teams and more complex services, working with product managers and service designers to help shape service propositions, whilst working directly with the Head of User Research and Lead User Researchers to align user research activity.

SEO+ Lead User Researcher

As a Lead User Researcher at HM Land Registry you will oversee all user research activity across the Technology and Transformation directorate, co-ordinating and prioritising the work across multiple teams. You will hold responsibility for identifying and defining best practices across programmes, and assuring best practice is upheld by the whole user research practice.

As a strong champion of user centred design practice, you will support the adoption of a wide range of key user research methods and analysis techniques in order to support the directorate in making informed decisions based on evidence-based user needs. As a lead, your guidance will also help user researchers to support service teams and projects.

To meet the requirements of a Senior User Researcher, you understand and can apply user-centred service design and delivery practices in a government context. You have an awareness and understanding of how digital technologies are changing user behaviour, whilst being inclusive in your research of diverse users, choosing appropriate methods to deliver accessible outputs. You have the ability to think strategically and understand the wider implications and long-term impact.

To meet the requirements of a Lead User Researcher, you will have experience of working in a senior/lead research position. You are able to provide; support, advice and guidance to other user researchers and teams. You are an influential leader who is able to build and nurture strong working relationships with key stakeholders. You will have extensive experience of; line managing, coaching and mentoring other user researchers throughout the practice. You will be a leading figure within the user research community of practice, supporting community leads and empowering all user researchers to produce high quality research.

For the complete list of essential criteria and further information about the roles, please see the attached candidate pack.

HMLR believes that a blended (or hybrid) approach to where you work, with sometime in the office and some time at home. This means you will have some input and choice about how and when you will work on site versus from home.

For more information about what it’s like to work here please see the following links:

https://hmlandregistry.blog.gov.uk/2022/11/09/why-work-in-it-at-hm-land-registry/

Building our digital capability through Communities of Practice

SEO+ only: Degree in Market Research, Human-Computer Interaction (HCI), Psychology, Sociology, Social Sciences or related field, and / or relevant industry experience.

Alongside your salary of £39,516, HM Land Registry contributes
£10,669 towards you being a member of the Civil Service Defined Benefit Pension scheme.

Find out what benefits a Civil Service Pension provides.

#WeAreHMLR

At HM Land Registry our vision is a world leading property market as part of a thriving economy and a sustainable future. We are unique in terms of the economic and social impacts of our work, our ability to make a positive difference to the lives of our customers, our sense of mission, and our great people.  They are the foundation of all we have achieved and all we aspire to in the future. We want our people to feel proud to work for HM Land Registry and able to fulfil their full potential.

We have a strong and positive culture, a commitment to inclusivity, an emphasis on continuous learning and development, and flexible ways of working. We offer competitive pay and annual leave, attractive pension options and a wide range of other benefits.

• We have integrity– we value honesty, trust and doing the right thing in the right way.
• We drive innovation– we are forward-thinking, embrace change and are continually improving our processes.
• We are professional– we value and grow our knowledge and professional expertise.
• We give assurance– we guarantee our services and provide confidence to the property market.

Please click here for further information on our rewards package: https://www.gov.uk/government/organisations/land-registry/about/recruitment#what-hm-land-registry-can-offer-you.

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.

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Job contact :

• Name : Zaffreen Akhtar
• Email : zaffreen.akhtar@landregistry.gov.uk

Recruitment team

• Email : hrresourcingteam2@landregistry.gov.uk