Junior User Researcher / User Researcher

Birkenhead, North West England, CH41 6DU : Croydon, London (region), CR0 2AQ : Coventry, West Midlands (England), CV1 3BH : Durham, North East England, DH1 5TR : Weymouth, South West England, DT4 9TT : Gloucester, South West England, GL1 1DQ : Kingston upon Hull, Yorkshire and the Humber, HU2 8JN : Leicester, East Midlands (England), LE3 5DR : Nottingham, East Midlands (England), NG2 1AW : Peterborough, East of England, PE1 1QF : Plymouth, South West England, PL6 5WS : Warton, North West England, PR4 1TE : Swansea, Wales, SA7 9FQ : Telford, West Midlands (England), TF3 4LR

It is an exciting time for HM Land Registry as we continue on a major transformation programme. HMLR’s ambition is to become the world’s leading land registry for speed, simplicity and an open approach to data.

We are now looking for Junior User Researchers and User Researchers to help us design, plan and carry out research to support and inform HM Land Registry digital services.

The Transformation and Technology Directorate is the in-house IT division for HMLR. We are currently recruiting several roles to ensure the teams contain the right blend of skills, experience and knowledge to take our major transformation programme forward. These teams are at the heart of the move to a digital, data-driven organisation with the ambition to provide our customers with cutting-edge digital services.

We are recruiting Junior User Researchers and User Researcher roles at EO and HEO grades

EO Junior User Researcher

We are looking for Junior User Researchers, you will be embedded into fast paced delivery teams.  Your researched will inform policy, proposition, service, content and interaction design so that digital services work well for users and achieve their policy intent. 

You will plan, manage and carry out research to inform the design of digital services and help teams get a deeper understanding of the people that use them.  You will use a range of user research methods including usability testing, pop up research, contextual research and interviewing. 

HEO User Researcher

As a User Researcher at HM Land Registry you will design, plan and carry out research to support and inform HM Land Registry digital services.  

Your job is to collect insights about the needs and experiences of public digital service users, and help your team understand the people who use the services we provide, and so to build better government services.  

Your research will inform policy, strategy, service, content and interaction design, ensuring our services work well for users and achieve their policy intent. 

To meet the requirements of a Junior User Researcher, you will have some practical research experience but have regular guidance and support to produce your best work and develop your skills.  You will communicate insights from user research in engaging and impactful ways to delivery teams to support positive change and improve digital services.

To meet the requirements of a User Researcher, you will ensure the voice of the user is listened to, acting as the user’s advocate in design decisions.  You will identify and analyse existing secondary insights and share results and findings across HM Land Registry to help improve the sider customer experience.  You will plan and develop research plans, identify the right research methods, the right participants and the right questions and tasks to get the team the insights they need.

For the complete list of essential criteria and further information about the roles, please see the attached candidate pack.

HMLR believes that a blended (or hybrid) approach to where you work, with sometime in the office and some time at home. This means you will have some input and choice about how and when you will work on site versus from home.

For more information about what it’s like to work here please see the following links:

https://hmlandregistry.blog.gov.uk/2022/11/09/why-work-in-it-at-hm-land-registry/

Building our digital capability through Communities of Practice

Alongside your salary of £28,080, HM Land Registry contributes
£7,581 towards you being a member of the Civil Service Defined Benefit Pension scheme.

Find out what benefits a Civil Service Pension provides.

#WeAreHMLR

At HM Land Registry our vision is a world leading property market as part of a thriving economy and a sustainable future. We are unique in terms of the economic and social impacts of our work, our ability to make a positive difference to the lives of our customers, our sense of mission, and our great people.  They are the foundation of all we have achieved and all we aspire to in the future. We want our people to feel proud to work for HM Land Registry and able to fulfil their full potential.

We have a strong and positive culture, a commitment to inclusivity, an emphasis on continuous learning and development, and flexible ways of working. We offer competitive pay and annual leave, attractive pension options and a wide range of other benefits.

• We have integrity– we value honesty, trust and doing the right thing in the right way.
• We drive innovation– we are forward-thinking, embrace change and are continually improving our processes.
• We are professional– we value and grow our knowledge and professional expertise.
• We give assurance– we guarantee our services and provide confidence to the property market.

Please click here for further information on our rewards package: https://www.gov.uk/government/organisations/land-registry/about/recruitment#what-hm-land-registry-can-offer-you.

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.

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Job contact :

• Name : Jordan Lloyd
• Email : jordan.lloyd@landregistry.gov.uk

Recruitment team

• Email : hrresourcingteam2@landregistry.gov.uk