Head of Citizen Information

The role will be based in Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield.

There has never been a better time to join DWP Digital. The scale of our challenge is one of the greatest in Europe today. 
 
As Head of Citizen Information you will be responsible for the eco-system of digital products and services that underpin our use of customer data. This means daily responsibility for the security and performance of our current mission-critical citizen information services, enabling 130,000 colleagues in DWP and across the public sector to do their jobs and serve our customers. 

You will also be a key member of the leadership team for our Core Digital Services directorate, shaping our future and working with your team to lead, motivate and empower our people.

The role of Head of Citizens Information holds responsibility for:

• Leading the delivery of large-scale digital products in major, complex, multi-supplier and in-house development environments and driving the performance of several digital delivery teams operating in an agile environment to deliver business outcomes.
• Recruiting, building and leading teams to both protect existing live services and to deliver transformative new ones. The role will have overall accountability for a team of approximately 150 people across all grades, including direct line management of product owners, agile delivery managers, and technical leads.
• Ensuring live service performance of existing Citizen Information Services and owning a clear roadmap that describes how continuous improvement of these services sits alongside strategic transformation activities already underway.
• Maintaining the security of citizen data, protecting in excess of 110 million personal records stored and used in multiple technologies against internal and external threats.
• Working with other senior leaders and product managers to remove blockers, manage risks, commercials, budgets, suppliers and people assignments. Balancing objectives and redeploying people and resources as priorities change.
• Managing a budget in excess of £15 million (excluding staff costs), delivering fiscal plans that span 3-5 years and delivering the in-year forecast to within 1% of the total.
• Leading by example to help transform the culture of the organisation, fostering a high trust, empowered environment. Embedding a culture based on openness and transparency, supporting inclusive values to drive engagement and performance in a matrix-managed system.
• Working with senior stakeholders in DWP, wider government and the public sector to share and streamline shared citizen data that can provide a rich picture of the citizen to support entitlement decisions and business outcomes, and ensuring that user-centric digital services are successfully implemented and iterated.

The successful candidate must demonstrate the following key skills and experience: 

• Significant experience of delivering high performing mission critical digital services.
• Proven experience of building and developing high performing, engaged and inclusive digital teams, capable of working across organisational boundaries to deliver great outcomes.
• Successful track record of delivering real business value in increments in line with user need, and an appreciation that change can provide opportunity for efficiency and innovation.
• Demonstrable experience of sharing, maintaining, and protecting sensitive data assets of a significant scale and with national or global reach.
• Strong evidence of building excellent stakeholder relationships; creating a wide-ranging network across organisational boundaries that supports collaborative working to achieve highly effective outcomes.
• Strong financial and commercial acumen, demonstrated through managing large-scale budgets and commercial contracts to successful outcomes, with a genuine motivation to deliver true value for money.

We’ll assess you against these behaviours during the selection process:

• Leadership
• Delivering at Pace
• Managing a Quality Service
• Working Together
• Developing Self and Others

• An employer pension contribution. For further information please click here.
• Annual leave rising up to 30 days, (based on your working pattern). 
• Generous paid maternity and paternity leave, which is notably more than the statutory minimum offered by many other employers.
• Childcare benefits (policy for new employees as of 5 April 2018): The government has introduced the Tax-Free Childcare scheme. Working parents can open an online childcare account and for every £8 they pay in, the government adds £2, up to a maximum of £2000 a year for each child or £4000 for a disabled child. Parents then use the funds to pay for registered childcare. Existing employees may be able to continue to claim childcare vouchers.
• Interest-free loans allowing you to spread the cost of an annual travel season ticket or a new bicycle.
• Occupational sick pay. 

This role has a minimum assignment duration of 3 years. An assignment duration
is the period of time a Senior Civil Servant is expected to remain in the same post to enable them
to deliver on the agreed key business outcomes. The assignment duration also supports your career through
building your depth of expertise.

As part of accepting this role you will be agreeing to the expected assignment duration set out above.
This will not result in a contractual change to your terms and conditions.
Please note this is an expectation only, it is not something which is written into your terms and
conditions or indeed which the employing organisation or you are bound by. It will depend on your
personal circumstances at a particular time and business needs, for example, would not preclude any
absence like family friendly leave. It is nonetheless an important expectation, which is why we ask you
to confirm you agree to the assignment duration set out above.

Once this job has closed, the job advert will no longer be available.
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Job contact :

• Name : Julie Henrick
• Email : Julie.Henrick@veredus.co.uk

Recruitment team

• Email : centralgovernment@veredus.co.uk