Deputy Director Digital Delivery

The role will be based in Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield.

This is a unique opportunity to join Department for Work and Pension Digital and our Health and Disability Senior Leadership Team. You will be responsible for the transformation and delivery of critical digital services used millions of vulnerable people.

DWP Digital is finding new ways to use digital, data, our technology, expertise and innovation to help those who need it 
most. We’re changing how we work, transforming digital services for millions of citizens, and their needs are at the heart 
of everything we do.

This role will play a key role in delivering our mission to improve the services we provide to help people with a health 
condition or disability so they the support they need. We aim to support the One in six UK adults that have a disability by 
providing simple, responsive services and timely, accurate and understandable decisions.

You will be working closely with people and teams across DWP and government, especially with operations, policy and 
other digital delivery teams. You will be directly responsible multiple products teams and be able to provide the direction, 
vision to deliver and end to end services that meet and exceed the needs of our claimants and colleagues at pace.

We are looking for someone who is a resilient, naturally inspiring and collaborative leader, with a high level of technical 
experience and knowledge working within large scale, complex and rapidly changing digital organisation.

As a member of the Health and Disability Senior Leadership Team, working closely with other Delivery 
Leads, the Deputy Director for Digital Delivery will:

• Be curious, setting a strategic direction that is bold, inspiring and provides delivery teams with clear direction and purpose.
• Ensure that Health and Disability products and services meet user and business needs.
• Build, nurture and lead a diverse multidisciplinary team, embedding a digital culture that is user centred, open, kind, respectful and continuously improving.
• Build collaborative relationships with a wide range of stakeholders across DWP to influence strategy and embed user centred ways of working.
• Prioritise work to release value early and ensure roadmaps align with the overall Health and Disability vision and DWP Digital strategy.
• Be responsible for understanding and managing complex stakeholder groups, balancing priorities and communicating between them. This includes working with colleagues to remove blockers, manage risks, commercials, budgets, suppliers and people assignments.
• Understand the bigger picture across the department knowing when and where to highlight risks, working with and influencing policy decisions.
• Work with Service Design and Orchestration to ensure user journeys are seamless and joined up.
• Define the required digital capabilities – People, process, and technology, that will be required to deliver, building a plan to ensure this is achievable and aligned to wider digital priorities.
• Work across DWP to identify opportunities to deliver better services through the use of shared platforms or data.
• Being a visible leader across DWP Digital and the wider department, promoting agile and user-centric product development and delivery best practice.
• Overseeing a large budget, ensuring value for money for the taxpayers.
• Be accountable for the delivery of value across Health and Disability products as services and the Health Transformation Programme.
• Think “on-your-feet” to quickly address complex issues within the programme and that will often involve Senior Responsible Officer (SRO), Director General and Permanent Secretary level senior stakeholders. This will require application of creative and original thinking in delivery, product design and software engineering fields.

To succeed in this role, you will be a naturally inspiring and collaborative leader, with relevant digital experience gained 
within the public or commercial sector, in the following key areas:

• A self-starter bringing your own energy, resilience, and enthusiasm to continually drive through bold improvements to the services being provided.
• Lead by example to help transform the culture of the organisation; fostering high trust, and embedding a culture based on openness and transparency, supporting inclusive values to drive engagement and performance in a matrix-managed system.
• Translating a strategic vision into deliverable plans with the right metrics or measures to track delivery progress and impact.
• Building excellent stakeholder relationships; creating a wide-ranging network across organisational boundaries that supports collaborative working across teams and organisations in order to surface issues early to achieve highly effective outcomes. This should also include an ability to ‘story tell’ and get people bought into ideas and initiatives.
• Leading a scaled agile environment where your success depends on influencing and managing cross-team dependencies, as well as setting consistent and predictable ways of working on your own.
• Adapting your vision in an uncertain environment, whilst continuing to provide delivery confidence by leading matrix teams across organisational boundaries and working at pace.
• A successful track record of demonstrating strong financial and commercial acumen, proven track record of managing complex budgets, delivering value for money and resolving large high risk commercial management issues.

We’ll assess you against these behaviours during the selection process:

• Seeing the Big Picture
• Managing a Quality Service
• Leadership
• Working Together

• An employer pension contribution For further information please click here.
• Annual leave rising up to 30 days, (based on your working pattern). 
• Generous paid maternity and paternity leave, which is notably more than the statutory minimum offered by many other employers.
• Childcare benefits (policy for new employees as of 5 April 2018): The government has introduced the Tax-Free Childcare scheme. Working parents can open an online childcare account and for every £8 they pay in, the government adds £2, up to a maximum of £2000 a year for each child or £4000 for a disabled child. Parents then use the funds to pay for registered childcare. Existing employees may be able to continue to claim childcare vouchers.
• Interest-free loans allowing you to spread the cost of an annual travel season ticket or a new bicycle.
• Occupational sick pay. 

This role has a minimum assignment duration of 3 years. An assignment duration
is the period of time a Senior Civil Servant is expected to remain in the same post to enable them
to deliver on the agreed key business outcomes. The assignment duration also supports your career through
building your depth of expertise.

As part of accepting this role you will be agreeing to the expected assignment duration set out above.
This will not result in a contractual change to your terms and conditions.
Please note this is an expectation only, it is not something which is written into your terms and
conditions or indeed which the employing organisation or you are bound by. It will depend on your
personal circumstances at a particular time and business needs, for example, would not preclude any
absence like family friendly leave. It is nonetheless an important expectation, which is why we ask you
to confirm you agree to the assignment duration set out above.

Once this job has closed, the job advert will no longer be available.
You may want to save a copy for your records.

Job contact :

• Name : Julie Henrick
• Email : Julie.Henrick@veredus.co.uk

Recruitment team

• Email : centralgovernment@veredus.co.uk

Deputy Director Digital Delivery x 2 job with Department for Work & Pensions | 8708396 (theguardian.com)