Associate End User Computing Engineer

Cardiff, Glasgow, London

Grow new skills and help us build a best-in-class digital workplace

As the UK’s regulator for the energy industry, Ofgem works on behalf of energy consumers to ensure that every household and business in the UK can rely on a safe, affordable, and environmentally sustainable energy supply. Now that record increases and volatility in global gas prices, we need to go further and faster in pursuing the country’s climate goals and reduce our reliance on fossil fuels.

Joining our Digital, Data and Technology (DDaT) team as an entry level computing engineer, you’ll help Ofgem become an industry leader and ensure consumers receive top-quality and cost-effective energy. Working with experienced mentors across the department, you’ll have the opportunity to upskill in new technologies throughout your career.

You’ll play a key role in delivering our strategy by establishing a unified digital workplace services (Office 365) to Ofgem’s workforce at home and in the office. This will include identifying and gathering all electronic information to support the eDiscovery solutions in Microsoft, performing end-user support for staff and responsibility for supporting internal and external issues. You’ll be part of an established, experienced team and support the infrastructure operations engineers in their day-to-day work.

With the ambition to progress and flexibility to be your best at work, you’ll bring demonstrable understanding of Office 365, of first line support and management of IT devices such as mobile, laptops and printers. Strong interpersonal skills will further allow you to quickly identify and understand raised issues and solve problems efficiently.

Ofgem relies on having a workforce that reflects the society we serve, so we welcome candidates from all backgrounds, and especially those from underrepresented groups. While this is a full-time role, flexible working patterns and with great holiday entitlement, we offer a true work/life balance. We will also support you with excellent training, development and progression opportunities, plus a competitive benefits package.

Whether you’re a recent graduate or interested in a career in IT, apply now.

Ofgem is a non-ministerial government department and an independent National Regulatory Authority. Our principal objective is to protect the interests of existing and future electricity and gas consumers. We do this by promoting value for money, promoting security of supply and sustainability, for present and future generations of consumers, domestic and industrial users, the supervision and development of markets and competition, regulation and the delivery of government schemes. We work effectively with, but are independent of, government, the energy industry and other stakeholders within a legal framework determined by the UK government and the European Union.

We are building a Digital, Data and Technology (DDaT) driven organisation at Ofgem and will lead industry by showcasing best practice when dealing with data, digital and technology in the energy sector. Our more modern, insight-driven, innovative approach to DDaT will provide outstanding experiences at the right cost, quality and pace for the whole of Ofgem and ensure consumers receive a top-quality and cost-effective supply of energy

Key Responsibilities

As an associate end user computing engineer for Microsoft Office O365 Platform you will play a part in the delivery DDaT’s strategy for Digital Workplaces Services by establishing unified digital workplace services (Office 356) to Ofgem’s workforce at home or in the office.

 

• Responsible for identifying and bring together all electronic information (emails and documents) into Office 365, to support the eDiscovery solutions in Microsoft 365
• Perform end-user support in accordance with ITIL or similar processes (incidents, service requests, etc.).
• Responsible for supporting issues for external customers across O365 products and Exchange
• Provision of Technical Support and understanding to our Business Adoption Teams, to support the adoption of the Microsoft 365 Apps Catalogue.
• As a trainee, you will work in an established team and support infrastructure operations engineers in their daily work, under their direction.

Key Outputs and Deliverables

• Proactively support the migration of emails from Mail Meter and Enterprise Vault to Office 365
• Maintain and Run the eDiscovery solutions in Microsoft 365
• Proactively support the migration of documents from SharePoint to SharePoint Online and/or integration with Harmoin.ie
• You will work collaboratively to ensure that a set of IT products, suppliers and vendors come together to deliver an IT service.
• You will update and maintain technical documentation

• Experience working with Microsoft 365 – Exchange, Teams, and SharePoint Online (LEAD)
• Experience in Active Directory User and Group management
• Experience working with Microsoft 365 – Exchange, Teams, and SharePoint Online
• First-line support of IT Devices – Laptops and Mobile Devices
• Experience of working with Microsoft Security & Compliance (Purview) – especially eDiscovery
• Excellent communication and people skills

We’ll assess you against these behaviours during the selection process:

• Changing and Improving
• Working Together
• Managing a Quality Service

We’ll assess you against these technical skills during the selection process:

• Please see Candidate Pack for details.

Alongside your salary of £23,450, OFGEM contributes
£6,331 towards you being a member of the Civil Service Defined Benefit Pension scheme.

Find out what benefits a Civil Service Pension provides.

Ofgem can offer you a comprehensive and competitive benefits package which includes; 30 days annual leave after 2 years; Excellent training and development opportunities; The opportunity to join the generous Civil Service pension which also includes a valuable range of benefits; Hybrid working (currently 1 day a week in the office but is in review), flexible working hours and family friendly policies. Plus lots of other benefits including clean and bright offices based centrally, engaged networks and teams and an opportunity to contribute to our ambitious and important targets of establishing a Net Zero energy system by 2050. This exciting blend of professional challenge and personal reward identifies career opportunities at Ofgem as something to get excited about.

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.

The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).

Once this job has closed, the job advert will no longer be available.
You may want to save a copy for your records.

Job contact :

• Name : Jen Hughes/Ofgem Resourcing Team
• Email : recruitment@ofgem.gov.uk

Recruitment team

• Email : recruitment@ofgem.gov.uk