Information Governance Manager (ITS Band 4/HEO)

Diverse Perspectives and experiences are critical to our success, and we welcome applications from all people from all backgrounds with the experience and skills needed to perform this role. We look forward to receiving your application.

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Keeping people safe and healthy matters and that’s what we do at the Health and Safety Executive. Every day, everyone on the team contributes to protecting lives and we apply our expertise to help influence change in mindsets about health and safety throughout industry. We undertake world-class science to build our knowledge about safe working practices, and then apply that understanding to the workplace, guiding every part of the economy to function safely. And when accidents happen, we investigate and hold those at fault to account whilst ensuring that lessons are learnt across industries. We are a modern, independent, data driven Regulator and we are proud to have made Great Britain one of the safest places to work in the world.

Technology, data, and digital services underpins everything that HSE does. We are a knowledge organisation, with a wealth of experience in keeping people safe. It is the responsibility of the Information and Technology Services (ITS) Division to ensure that everyone in the organisation can access our data and information, to share it and to use it to make effective decisions. We support over 3000 colleagues working in a hybrid style at home and in 26 offices across Great Britain. Our services keep inspectors functioning effectively and efficiently on industrial sites nationwide, from oil platforms in the North Sea to our deepest mines and quarries.

We strive to constantly improve the technologies and services supporting the organisation. Our end user computing devices are leading edge, and we are making significant progress in delivering new cloud based services. Our service management and information management services are very highly regarded within the organisation and pride themselves on excellent customer service. Our commercial team has built strong relationships with suppliers and our project management team is embedded in our corporate change programme, transforming the older legacy systems that have underpinned the organisation for a long time.

We are a learning team, and everyone is encouraged to undertake training, development and courses that will keep them and the team current and excited by new opportunities. The team works well because everyone’s contributions and ideas are listened to and valued, and we can only grow and improve if there is an enthusiasm to explore our disciplines and try new ways of working.

As a UK regulator, HSE collects, processes, and produces a huge amount of information relating to our regulatory activities and we have legal obligations as a government department to ensure that we are managing this information in accordance with our statutory obligations and can be both accountable and transparent in our decision making.

An exciting opportunity is available for a Band 4 (HEO) M365 Information Governance Manager within our Information and Technology Services (ITS) team. The post holder will be responsible for managing the governance of HSE’s M365 information estate including architecture, compliance, data discovery, configuration and change, permission management, administration of M365 Groups and building capability across the organisation.

The role will support HSE’s strategic direction for data and information management, providing a centre of expertise and control in HSE and will provide advice and support on all aspects of information management and governance supported by a programme of training and development to improve MS365 skills across the organisation.

The post holder will have the opportunity to engage with a wide range of colleagues within HSE and requires a high standard of communication, problem solving, technical knowledge and skills, as well as being flexible & pragmatic.

Key Responsibilities

The post needs a motivated individual with experience of working in a customer focused environment with proven M365 technical skills and experience of applying effective information management solutions in this environment. You will need to be a team player who can establish productive and collaborative working relationships across Divisions and other external stakeholders.

You will support the modernisation and delivery of an information management service including (but not limited to);

• Building capability within the team to develop knowledge and skills of effective knowledge and information management in Microsoft O365 products
• Develop and deliver a data discovery service using MS365 eDiscovery tools to respond to information disclosure requests (e.g. FOI, GDPR)
• Actively engage with KIM professionals across government and other stakeholders to develop own knowledge and advise and support HSE on emerging issues and trends
• Assist in the development of policies and procedures required to support HSE’s compliance with information management legislation (e.g. Public Records Act) Provide support to HSE staff through training, communications and proactive engagement
• Develop and manage the MS365 information architecture plan and information management design including structure, navigation, security metadata, classification and lifecycle management.
• Support IMTs compliance management function for both SharePoint Online (SPOL) and MS Teams providing performance data and undertaking checks to provide assurance that policies and procedures are being adhered and aligned to align with HSEs corporate governance framework.  
• Establish and manage an organisational network of SPOL administrators who will have responsibility for ongoing management of content and grant appropriate access/permissions on behalf of their division in accordance with agreed policies and procedures, providing guidance and support on managing information

Whilst the post can be based in any HSE location (except for our London office), it should be assumed that the successful candidate will be required to attend our Bootle HQ on a regular basis.  For further information about HSE locations please click here.

At HSE, we are proud to be able to offer our people the opportunity to work in a hybrid way which combines working from home and the office. This is a voluntary, non-contractual arrangement and your allocated office will be your contractual place of work. There will be a requirement to travel to the office for various activities e.g., collaborative working, supporting and training colleagues. If hybrid working is suitable for you and your role, the arrangements will be determined primarily by business need, but personal circumstances and other relevant circumstances will also be taken into account. Therefore, we would encourage candidates to consider if the commute from home to the office is a feasible distance to travel before making an application. Please note that if you are successful, hybrid working will be discussed prior to taking up the post.

You will be an experienced and capable MS365 professional with a proven track record in developing, managing and applying governance across all M365 products including SharePoint. You’ll be adept at handling change, including changing requirements in functionality as well as functionality provided by add-ons, apps, and integrations. You will have experience in MS compliance functionality (MS PurView) to produce custom reports based on colleagues’ needs, monitor compliance with policies and procedures and provide assurances to senior leaders. You will also keep up to date with developments in MS365 and consider how they may add value and benefit HSE. You are considered an expert by your colleagues and are happy to share your knowledge with others and have excellent communication skills (both written and verbal).

Essential:

• Experience of managing and supporting M365 applications and environments
• Demonstrable experience of MS365 information architecture and configuration to be able to advice and support the organisation on best practice and meet specified requirements.
• Demonstrable experience of MS compliance and eDiscovery tools
• Experience of knowledge and information management
• Excellent planning and organisational skills with the ability to problem solve and prioritise workloads
• Ability to communicate effectively both verbally and in writing with a wide range of internal and external stakeholders
• Provide guidance, training (including the development of training materials), and support to departments and users for document management, permission management, and the effective use of SharePoint and M365 collaboration applications
• Work with the Technical Operations teams to improve ways of working in the organisation using Microsoft 365 solutions such as Microsoft Teams, Microsoft Power Automate, Lists, SharePoint and other Microsoft applications

We’ll assess you against these behaviours during the selection process:

• Managing a Quality Service
• Communicating and Influencing
• Leadership
• Changing and Improving

• Learning and development tailored to your role.
• An environment with flexible working options.
• A culture encouraging inclusion and diversity.

We invest in our people with;

• Competitive rates of pay.
• Access to the highly competitive Civil Service Pension Scheme to which HSE contribute 27.1%, far more than in the private sector.
• Family friendly policies and working hours to help balance your home life and career.
• Carer friendly policies to help create a supportive working culture
• 25 days annual holiday increasing to 30 days after 5 years’ service, plus bank holidays and 1-day Civil Service privilege leave.
• Parental leave benefits.

This post is eligible for Excess Fares Allowance.  A successful internal candidate currently based at another office may be entitled to Excess Fares Allowance in line with HSE policy (http://intranet/finance/expenses/excess-fares-allowance-policy.htm)

Job contact :

• Name : ITS DST
• Email : ITS.DST@hse.gov.uk

Recruitment team

• Email : hr.resourcing-team@hse.gov.uk