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Civil Service Pension with an average employer contribution of 27%
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Information Technology
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About the job
Job summary
We are currently looking to recruit a Senior Service Manager to manage Technical Debt within our IT ecosystem based at either our London, Leicester, Belfast, Bristol, Birmingham, Wakefield or Warrington sites.
The NCA Enterprise Services play a critical role in providing a range of DDaT functions for the Agency and other stakeholders. These functions cover a combination of professional enabling capabilities to support the business as well as a range of assurance operations over the quality of service, and acting as an intelligent broker of these services via our internal SIAM to the end business customer to achieve maximum value across different areas. We work closely with our supply chain to build strong collaborative working relationships in pursuit of the Agencys strategic goals.
Technical Debt and obsolescence management is one key area that requires strong leadership and management. Using your Service Management and Technical Knowledge you will be expected to understand the Risk associated with obsolete assets and drive priorities for delivery teams in order to mitigate the effects of Technical Debt.
Working at all levels within the Agency but particularly with the SACM and Programme Delivery functions you will lead a team to identify areas of concern and using your knowledge and the Risk Management frameworks report on and create mitigation strategies.
Job description
Senior Service Manager Technical Debt
We are currently looking to recruit a Senior Service Manager to manage Technical Debt within our IT ecosystem based at either our London, Leicester, Belfast, Bristol, Birmingham, Wakefield or Warrington sites.
The NCA Enterprise Services play a critical role in providing a range of DDaT functions for the Agency and other stakeholders. These functions cover a combination of professional enabling capabilities to support the business as well as a range of assurance operations over the quality of service, and acting as an intelligent broker of these services via our internal SIAM to the end business customer to achieve maximum value across different areas. We work closely with our supply chain to build strong collaborative working relationships in pursuit of the Agencys strategic goals.
Technical Debt and obsolescence management is one key area that requires strong leadership and management. Using your Service Management and Technical Knowledge you will be expected to understand the Risk associated with obsolete assets and drive priorities for delivery teams in order to mitigate the effects of Technical Debt.
Working at all levels within the Agency but particularly with the SACM and Programme Delivery functions you will lead a team to identify areas of concern and using your knowledge and the Risk Management frameworks report on and create mitigation strategies.
For further details https://executive.global-resourcing.com/nca/ or to apply, please contact Callum Randle NCA-TD@global-resourcing.com or 020 8253 1806.
Person specification
Key responsibilities
You will need the following skills for this role, although the level of expertise for each will vary, depending on the role level:
Service Management. You can work within a ITIL based Operating Model understanding how Services Components combine to create Value to the end user and the effects of Obsolescence within each layer of a Service.
Strategic ownership. You can focus on outcomes, not solutions. You are bold and can develop ambitious visions and strategies. You know how to get the organisation and team to buy in. You can translate the vision into prioritised deliverable goals.
DDaT perspective. You can demonstrate an understanding of user-centric design, technology and data perspectives. You understand the range of available technology choices and can make informed decisions based on user need and value for money. You understand the variety and complexities of digital contexts and can design services to meet them. You have knowledge of the wider digital economy and advances in technology.
Risk Management. You are able to view Technical Debt through multiple Risk lens to produce prioritised mitigations. You are able to articulate the Risks to the Agency and how these would have an adverse impact on the Agencys priorites.
Life-cycle perspective. You understand the different phases of product delivery and can contribute to, plan or run these. You are able to produce short, medium and long term obsolescence radars and using this intelligence contribute to Business planning and financial forecasting.
Experience of working within constraints. You understand and can work within given constraints (including but not limited to technology and policy, and regulatory, financial and legal constraints). You know how to challenge constraints that can be changed. You can ensure compliance against constraints by adapting products and services where needed.
Owning the business case. Working closely with other teams, you can support the securing of funds for delivery through a business case and through delivering a good pitch in government. You can demonstrate financial and non-financial returns on investment (ROI) and strategic intent: you can take accountability for realisation of benefits.
Problem ownership. You can understand and identify problems, analysing and helping to identify the appropriate solution. You can classify and prioritise problems, document their causes and implement remedies.
**To be considered, you will need to successfully complete SC Enhanced clearance before commencing the role and achieve DV clearance within the first 12 months in post.**
Qualifications
A first degree in relevant subject or equivalent experience
ITIL v3 or v4 Qualifications
Please ensure the dates of any accreditations you are relying on, are entered on to the CV.
Should you progress to the assessment stage of the process, you will be required to provide a copy of the original certificate.
Failure to provide evidence at interview may result in your application not progressing to the next stage.
Behaviours
We’ll assess you against these behaviours during the selection process:
Technical skills
We’ll assess you against these technical skills during the selection process:
- Experience of SACM (Software Asset Configuration Management)
- Experience of IT Service Management leadership
Benefits
£15,562 towards you being a member of the Civil Service Defined Benefit Pension scheme.
Find out what benefits a Civil Service Pension provides.
If you are an active police pension member immediately prior to joining the NCA, you can continue your membership throughout your employment with us as if you were a serving police officer. If you do remain an active member and subsequently return to a police force, you should be able to continue your membership there too.
All officers in the NCA are members of the UK Civil Service. You will be eligible for:
Civil Service pension scheme
26 days annual leave rising to 31 on completion of 5 years continuous service
Training and development opportunities
Cycle2work scheme
We take the welfare of NCA officers very seriously. All staff have access to Occupational Health services and there are a number of staff representative groups. We also have a range of sporting and other activities on offer.
We can provide flexible working arrangements if the role in question is suitable. These include flexi-time, job sharing and compressed hours (working contracted hours over a shorter period).
Things you need to know
Selection process details
If you wish to apply for this vacancy, you must submit your application by 23:55 on 15th January 2024. For further information please visit https://executive.global-resourcing.com/nca/
Please submit your CV and Personal Statement to Callum Randle NCA-Product@global-resourcing.com.
Your application must include the following:
1. CV.
2. A 1250 word personal statement assessing the below criteria;
- Outline how you meet the leadership requirements for this role (please see the person specification page for further information)
- Experience of SACM (Software Asset Configuration Management)
- Experience of IT Service Management leadership
Global Resourcing will conduct the initial longlisting based on the CV / Statement of Suitability before moving to Global Resourcing ‘interviews’ / shortlisting and then final NCA interviews. All details of this process will be on the Global Resourcing website/microsite.
A presentation will be required at interview on Seeing the Big Picture and Leadership the details of which will be provided to those successful at shortlisting.
The following criteria is Desirable for the role:
COBIT / TOGAF
Risk Management
Feedback will only be provided if you attend an interview or assessment.
Security
Medical
Nationality requirements
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles (opens in a new window).
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Contact point for applicants
Job contact :
- Name : Callum Randle
- Email : NCA-TD@global-resourcing.com
- Telephone : 020 8253 1806
Recruitment team
- Email : NCA-TD@global-resourcing.com