Senior Content Designer -

Details

Reference number

301260

Salary

£41,449

The total package for this role at SEO is £41,449 per annum (non-negotiable). This figure includes a non-pensionable, non-consolidated Location Allowance of £2,000.

A
Civil Service Pension with an average employer contribution of 27%

Job grade

Senior Executive Officer

Contract type

Permanent

Type of role

Digital

Working pattern

Full-time

Location

London

About the job

Job summary

The Foreign, Commonwealth & Development Office pursues our national interests and projects the UKs role in the world.

We promote the interests of British citizens, safeguard the UK’s security, defend our values, reduce poverty and tackle global challenges with our international partners.

Job description

Read about working for the Foreign, Commonwealth and Development Office

This role sits in our Consular Services Department. We take responsibility for services that British people abroad can access directly. For example:

● digital services (such as our emergency travel document service, notarial and document services, assistance services, and registration service)

● consular content on GOV.UK (such as travel advice)

We want you to help us create the best possible services for our users.

You will create, and be an advocate for, high-quality content that meets Government Digital Service (GDS) standards, working in multidisciplinary teams to bring content design skills to our digital services.

You will work with digital colleagues, contractors, and colleagues across FCDO.

There may be opportunities for travel, like visiting our emergency travel document centre in Madrid.

Examples of projects FCDO content designers are currently working on include:

improving FCDOs foreign travel advice
creating new guidance for British people who need help when theyre abroad
reviewing the user journey for applying for emergency travel documents

In this role, you will:

work on new content and continuous improvement of live content
apply and advocate for content design best practice, for example by applying the government Service Standard and style guide
take responsibility for content quality on projects
mentor a junior content colleague and contribute to the growing FCDO content community of practice
review the work of junior content designers and other colleagues
take an active role in user research activities, for example writing and mapping user stories
understand the different user-centred design disciplines, (eg service design and user research) and how content design fits into this

For more information on what senior content designers in government do, read the role description on GOV.UK

Person specification

Minimum Criteria

We will assess your application against these skills:

● creating clear, simple, and accessible content for a range of formats and audiences

● identifying user needs and creating content to meet those needs

● advocating for content design across an organisation and training non-content designers to create better digital content

● working with colleagues, including senior stakeholders, to inform and persuade on the best content design approaches

● agile working in multidisciplinary teams (for example, with service designers, user researchers and product managers)

● monitoring the performance of content, for example through research or analytics, and identifying ways to improve the service

Behaviours

We’ll assess you against these behaviours during the selection process:

Technical skills

We’ll assess you against these technical skills during the selection process:

Content design approach Presentation at interview stage

Benefits

Alongside your salary of £41,449, Foreign, Commonwealth & Development Office contributes
£11,191 towards you being a member of the Civil Service Defined Benefit Pension scheme.

Find out what benefits a Civil Service Pension provides.

· A Civil Service Pension.
· 25 days Annual Leave per annum.
· 9 days Public and Privilege holidays per annum.
· Learning and Development tailored to your role.

See the attached candidate pack.

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.

Please see the Hints and Tips that are provided for your information about how to prepare Behaviour examples at the Interview stage.

Application stage

We will assess your application against the skills listed under minimum criteria in the person specification. Complete the online application form and submit a CV and a 750-word personal statement covering your skills and experience.

IMPORTANT: If you are applying under the Disability Confident Scheme and need reasonable adjustments to complete your application, please ensure the Government Recruitment Service are aware of this on the date of application and certainly by the closing date.

Interview stage

At interview stage, we will assess you against these Behaviours:

Communicating & Influencing
Working Together
Changing & Improving
Making Effective Decisions

We will also assess you against the skills and experience listed in the minimum criteria and your motivation for applying for the role.
You will also need to give a 10-minute technical presentation at the interview. We will send successful candidates instructions in advance.

Reasonable adjustments

If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.

If you need a change to be made so that you can make your application, you should:

Contact Government Recruitment Service via fcdorecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.

Complete the Assistance required section in the Additional requirements page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if youre deaf, a Language Service Professional.

Further Information

A reserve list may be held for a period of 12 months from which further appointments can be made.

Any move to FCDO from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicants details held on the IFD will be refused employment.

A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the ‘Contact point for applicants’ section.

This role is full time only. Applicants who wish to work an alternative pattern are welcome to apply however your preferred working pattern may not be available and you should discuss this with the vacancy holder before applying.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is developed vetting (opens in a new window).See our vetting charter (opens in a new window).

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

Open to UK nationals only.

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles (opens in a new window).

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.

The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).

Once this job has closed, the job advert will no longer be available.
You may want to save a copy for your records.

Contact point for applicants

Job contact :

Name : FCDO Recruitment Team
Email : fcdorecruitment.grs@cabinetoffice.gov.uk

Recruitment team

Email : fcdorecruitment.grs@cabinetoffice.gov.uk

Further information

The FCDOs recruitment processes are underpinned by the principle of selection for appointment on merit, on the basis of fair and open competition, as outlined in the Civil Service Commission Recruitment Principles. If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, you should, in the first instance, contact csc.recruitment@fcdo.gov.uk. If you are not satisfied with the response you receive from the FCDO, you can contact the Office of the Civil Service Commissioners.