Facilities Management Operations Assistant


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Details

Reference number

304775

Salary

£22,150
For details of our pay on appointment policy, please see below under the heading ‘Salary’.
A
Civil Service Pension
with an average employer contribution of 27%

Job grade

Administrative Officer

Contract type

Permanent

Business area

DEFRA – COO – Property & Corporate Strategy

Type of role

Estates
Operational Delivery
Property
Other

Working pattern

Flexible working, Full-time

Number of jobs available

1

Contents

Service Delivery – Hafren House – Fixed location

Job summary

Defra group Property (DgP) is responsible for providing Property Management services to the Defra group across its corporate estate including office, depot and laboratory assets.

Government is driving a radical plan to reduce costs and get more value out of the entire public estate and to enable more modern and joined up working across the Civil Service – Defra is committed to contributing to and supporting this plan

We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging.

Please note that this role has been identified as being ‘in scope’ to transfer to a private sector company called ISS, by law, in accordance with the Transfer of Undertakings (Protection of Employment) Regulations (known as TUPE). This means that if you are successful and choose to accept this role, you will TUPE transfer to ISS early next year. We are currently consulting with trade unions in respect of the anticipated transfer. More information will be provided if your application is successful and once you join.

Job description

This role is for an administration officer who will work with and across all aspects of the Facilities Management service delivery model as part of a team. The role will sit within a Team that delivers specific outcomes for customers and stakeholders or, within Delivery will also have specific responsibility for delivery of services and projects. The quality of services delivered to customers will be a key deliverable for the Facilities Management Teams and made transparent to our Customers and Stakeholders.

Please note this role is full time only.  It is based on site at Environment Agency office – Hafren House.  There may be an occasional requirement to travel to other sites.

Person specification

This is a challenging role with priorities and tasks changing daily so the postholder will need to be highly motivated and able to organise their time/workload to achieve the outcomes required. They will also need to work well alone and also as part of a team.
The postholder will be required to:

• Serve visitors by welcoming and directing them appropriately;
• Notify company staff of visitor arrival;
• Maintain security by following procedures, monitoring the visitor book and checking passes;
• Monitoring the facilities helpdesk, assist with email and telephone calls and liaise with staff;
• Delivery of support services including provision of postal and reception services; meeting room bookings; managing and ordering stock maintenance and purchase of office supplies and stationery.

No previous experience required as full training will be given.

Qualifications

GCSE level or equivalent

Behaviours

We’ll assess you against these behaviours during the selection process:

Alongside your salary of £22,150, Department for Environment, Food and Rural Affairs contributes
£5,980 towards you being a member of the Civil Service Defined Benefit Pension scheme.

Find out what benefits a Civil Service Pension provides.
  • Learning and development tailored to your role
  • An environment with flexible working options
  • A culture encouraging inclusion and diversity
  • A Civil Service pension with an average employer contribution of 27%

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.

Application Process
As part of the application process you will be asked to complete a CV and behaviour statements. Further details around what this will entail are listed on the application form.

Sift
Should a large number of applications be received, the initial sift may be conducted using a lead behaviour, Delivering at Pace. Candidates who pass the initial sift may be progressed to a full sift or progressed straight to assessment/interview.

Applicants will be expected to demonstrate the essential role requirements within the application behaviour responses.

Sifting will take place w/c 4th September 2023

Interview
If successful at application stage, you will be invited to interview where you will be assessed on behaviours and strengths.

Interviews are scheduled to take place w/c 25th September 2023, but may be subject to change.

Reserve List
A reserve list may be held for a period of 12 months from which further appointments can be made.

Location

Please be aware that this role(s) will be contractually based in a Defra group workplace/office. The successful candidate is required to carry out all their duties from a UK location, and cannot do so from an overseas location at any time.

Salary 

New entrants to the Civil Service are expected to start on the minimum of the pay band. The internal roles rules apply to existing Civil Servants, i.e. level transfers move on current salary or the pay range minimum, transfers on promotion move to new pay range minimum or receive 10% increase. Either case is determined by whichever is the highest.

Visa Sponsorship Statement

Please take note that Defra does not hold a UK Visa & Immigration (UKVI) Skilled Worker License sponsor and are unable to sponsor any individuals for Skilled Worker Sponsorship.

Reasonable Adjustment

If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes. 

If you need a change to be made so that you can make your application, you should: 

  • Contact Government Recruitment Service via defrarecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.
  • Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional. 

Accessibility

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the ‘Contact point for applicants’ section.

Criminal Record Check

If successful and transferring from another Government Department, a criminal record check may be carried out.

In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf. However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grs@cabinetoffice.gov.uk stating the job reference number in the subject heading. 

Internal Fraud Database Check

Applicants who are successful at interview will be, as part of pre-employment screening subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.

A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5-year period following a dismissal for carrying out internal fraud against government.

Full Time Only 

This role is full time only. Applicants who wish to work an alternative pattern are welcome to apply however your preferred working pattern may not be available and you should discuss this with the vacancy holder before applying. 

Childcare Vouchers 

Any move to Defra from another employer will mean you can no longer access childcare vouchers. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

  • UK nationals
  • nationals of Commonwealth countries who have the right to work in the UK
  • nationals of the Republic of Ireland
  • nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS) (opens in a new window)
  • relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
  • relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
  • certain family members of the relevant EU, EEA, Swiss or Turkish nationals

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles (opens in a new window).

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.
The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).
Once this job has closed, the job advert will no longer be available.
You may want to save a copy for your records.

Contact point for applicants

Job contact :

  • Name : John Jarman
  • Email : john.jarman@defra.gov.uk

Recruitment team

  • Email : defrarecruitment.grs@cabinetoffice.gov.uk

Further information

If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, in the first instance, you should contact:

Government Recruitment Services via email: defrarecruitment.grs@cabinetoffice.gov.uk

If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Click here to visit Civil Service Commission.

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