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About the job
Job summary
From the design and development of policies to the delivery of services supporting work, welfare, pensions and child maintenance, DWP is the Governments largest department.
People are at the very heart of what we do. We ensure disabled people can live more independent lives; help tackle poverty and homelessness; provide a financial foundation for a secure old age; and support families ensuring children can fulfil their potential.
DWP has the largest commercial estate in government and our team is committed to being smaller, greener and better helping people to work, grow and thrive. Our estate provides accommodation for colleagues who support millions of daily customer interactions in Jobcentres and Health Assessment centres, back of house offices delivering frontline services and hub sites housing expert functions such as Policy, Finance, Digital and HR.
The DWP Estates function ensures the smooth and efficient operation of this network on a day-to-day basis. We manage a private sector supply chain that delivers essential services such as security guarding, maintenance, property and leasehold, construction, cleaning and facilities management. Many of these services are business critical and we cannot safely open our offices without them.
Our ambitions are to:
- Transition to a smaller, more affordable, and adaptable estate
- Invest in improving DWPs buildings and infrastructure, conducted mainly through an extensive programme of planned replacement works
- Meet our agreed Government Greening Commitments – creating a culture where sustainability is embedded
- Expertly deliver cost effective services
- Create a professional working culture that is best in class across the Government Property world.
There is no better time to join us as we transform our estate and make our buildings fit for the future.
If you have a preference for a particular role please state this at the end of your personal statement. Please note however there is no guarantee that we will be able to accommodate any preference stated.
Job description
Key accountabilities
We are currently looking to recruit a number of roles within our Service Delivery function of DWP Estates. The roles available are as follows:
Project Delivery – Projects Support
- Supports DWP Estates Programme Managers on all aspects for project/portfolio management as directed and to ensure successful end to end project delivery to time, cost and plan.
- Supports the DWP Estates Programme Managers to ensure projects are delivered in compliance with all legislative, Health & Safety, contractual requirements and relevant building/engineering standards; obtaining specialist advice or confirmation where appropriate. Provides input and challenge to ensure workplace/technical design standards are compliant.
- Supports the DWP Estates Programme Managers to manage contractors and their outputs via Professional Services/EPMS. Liaises and works in partnership to ensure key functions and all partners are engaged and coordinated to ensure the successful end to end delivery of a portfolio of projects. Flags/ escalates all issues and risks, including hand over processes and documentation
- Builds and maintains a network of colleagues and key interfaces in the supply chain and EPMS to ensure data, MI and reporting is accurate, appropriate and relevant
- Supports and proactively demonstrates a One team culture of quality and continuous improvement across the extended organisation to include other DWP Estates colleagues, EPMS, PS and supplier partners, on a day to day as well as strategic basis. Collaborates with cross functional teams and actively shares knowledge and experience with others to develop in-house expertise
- Responsible for processing Purchase Orders and Applications for Payment as directed with 100% accuracy to agreed SLAs; and keeping Finance Tracker records and Team shared project folders updated and accurate. Ensures all project shared folders and documents held on SharePoint are current and accurately maintained in accordance with GDPR
Change PMO/Change Support
- Supports DWP Estates Service Delivery Change Managers on all aspects of project/portfolio management as directed and to ensure successful end to end project delivery to time, cost and plan.
- Supports the DWP Estates Service Delivery Change Managers to ensure projects are delivered in compliance with all legislative, Health & Safety, contractual requirements and relevant building/engineering standards, obtaining specialist advice or confirmation where appropriate. Provides input and challenge to ensure workplace/technical design standards are compliant with relevant legislation.
- Supports the DWP Estates Change Managers to manage contractors and their outputs. Liaises and works in partnership to ensure key functions and all partners are engaged and coordinated to ensure the successful end to end delivery of a portfolio of projects. Flags and escalates issues and risks, including hand over processes and documentation.
- Builds and maintains a network of colleagues and key interfaces in the supply chain and stakeholder network to ensure data, MI and reporting is accurate, appropriate, and relevant.
- Supports and proactively demonstrates a One team culture of quality and continuous improvement across the extended organisation to include other DWP Estates colleagues and supplier partners, on a day to day as well as strategic basis. Collaborates with cross functional teams and actively shares knowledge with others to develop in-house expertise.
- Responsible for gathering, maintaining, interpreting, and presenting data & information from multiple sources. Working in full support of wider Service Delivery and within pre-agreed timeframes.
- Responsible for processing Purchase Orders, Applications for Payment and Instructions to suppliers, as directed, with 100% accuracy to agreed SLAs whilst keeping appropriate records and Team shared folders updated and accurate. Ensure all project shared folders, and documents held on SharePoint are current/accurately maintained in accordance with GDPR.
Security Assistant Security Managers
- Managing requests for service/information that are made to the Estates, Service Delivery Team
- Representation within various forums to provide input into projected initiatives/projects
- Remain alert to emerging issues and trends which might impact your work area, identifying and reporting risks and resolving issues efficiently
- Analysing and using a range of relevant, credible information from internal and external sources to support decisions
- Support in the development, implementation, and maintenance of DWP Estates business requirements for the security of the existing estate, collaborating with the operational business, Physical Risk Security Team and Security and Resilience stakeholders to ensure delivery of professional excellence
Person specification
Essential Skills, Knowledge & Experience (All roles)
- Proven experience of working within a project, programme or similar experience, preferably but not limited to working with a range of internal and external stakeholders. Awareness of financial process, along with knowledge of handling public finances.
- Work effectively and in partnership with the internal and external stakeholders including subject matter experts, managing expectations, and working collaboratively to jointly deliver tasks.
- Working with key suppliers/contractors/supply chain/stakeholders to deliver against the Estates objectives supporting in negotiations, managing and escalating issues to effectively meet customers expectations.
- Methodical and diligent with strong, demonstrable planning or prioritisation. Able to utilise own initiative and abilities to coordinate diverse topics of information simultaneously with the aim of collating coherent reports from multiple data sources.
- Strong, demonstrable time management skills to ensure that objectives are met within required timeframes.
- Understanding and awareness of risk identification and escalation process to management for action in line with agreed framework.
- Able to demonstrate relationship building and confidence when communicating with all levels of internal and external stakeholders to ensure that the correct information is provided.
- Proficient in Microsoft Office Applications, such as SharePoint, Excel, Outlook, PowerPoint, Word etc.
Desirable
Projects
- Experience of working within a property or estate environment in a large multi sited portfolio organisation or similar
- Understanding of estate building condition and estate related project support
- Experience of supporting senior managers to manage internal/external consultants or contractors
Change
- Understanding of estate building condition and estate related project support
- Experience of supporting senior managers to manage both internal and external consultants and/ or contractors.
Qualifications/professional memberships
Desirable (All roles)
- An appropriate professional accreditation (e.g. IWFM, Project Management etc) Willingness or working towards.
Behaviours
We’ll assess you against these behaviours during the selection process:
Benefits
- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension with an average employer contribution of 27%
This role is suitable for a hybrid working arrangement, a type of flexible working arrangement, blending a combination of all workplace options (including home) with an office identified as a base and which remains the contractual place of work. Hybrid working means an employee working part of the week in their DWP office and, part of the week from home.
Hybrid workers will spend a minimum of 40% of their time in the office over a four-week period. The number of days that anyone will be able to work at home will be determined primarily by business need but personal circumstances and other relevant circumstances will also be taken into account. This means that colleagues experiences of hybrid working will differ. Also, any employees experience of hybrid working could change over time as role requirements and possibly personal circumstances change.
Appointments may be made to candidates in merit order based on location preferences
Things you need to know
Selection process details
STAGE 1 – APPLICATION & SIFT
As part of the application process you will be asked to provide a Personal Statement of no more than 1000 words against the essential criteria as outlined above. You will also be asked to provide a short CV.
Your CV should be fairly short and just evidence very brief details of your work history and experience.
Please do not submit a speculative application where you do not meet at least 50% of the essential criteria as these applications will be unsuccessful. Do not include Behaviour examples within your application as these will not be assessed in the sift and will only be used at interview stage.
Further details around what this will entail are listed on the application form.
There will be an initial sift of applications based on the Personal Statement only, so please ensure you evidence how you meet the Essential Skills, Knowledge & Experience requirement contained in the vacancy in this section. This will form a short list for interview.
STAGE 2 – INTERVIEW
All candidates who are successful at the sift stage will undertake a single virtual video interview.
The interview will follow a blended approach which will help us assess candidates Behaviours and Strengths.
Currently the sift is scheduled to take place w/c 11 September 2023 and interview dates will be w/c 25 September 2023. Interviews are scheduled to take place virtually and dates are subject to change.
Further Information
Find out more about Working for DWP
A reserve list may be held for a period of 12 months from which further appointments can be made.
Any move to DWP from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk
If successful and transferring from another Government Department a criminal record check may be carried out.
In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service or Disclosure Scotland on your behalf.
However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grs@cabinetoffice.gov.uk stating the job reference number in the subject heading.
For further information on the Disclosure Scotland confidential checking service telephone: the Disclosure Scotland Helpline on 0870 609 6006 and ask to speak to the operations manager in confidence, or email Info@disclosurescotland.co.uk
Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicants details held on the IFD will be refused employment.
A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.
New entrants are expected to join on the minimum of the pay band.
Before applying for this vacancy, current employees of DWP should check whether a successful application would result in changes to their terms & conditions of employment, e.g. mobility, pay, allowances. Civil Servants that would transfer into DWP from other government organisations, following successful application, will assume DWP’s terms & conditions of employment current on the day they are posted, unless DWP has stated otherwise in writing.
The Civil Service values honesty and integrity and expects all candidates to abide by these principles. Please ensure that all examples provided in your application are taken directly from your own experience and that you describe the examples in your own words. Applications will be screened and if evidence of plagiarism or copying examples/answers from other sources is found, your application will be withdrawn. Internal DWP candidates may also face disciplinary action.
Reasonable Adjustment
At DWP we value diversity and inclusion and actively encourage and welcome applications from everyone, including those that are underrepresented in our workforce.
We consider visible and non-visible disabilities, neurodiversity or learning differences, chronic medical conditions, or mental ill health. Examples include dyslexia, epilepsy, autism, chronic fatigue, or schizophrenia.
If you need a change to be made so that you can make your application, you should:Contact Government Recruitment Service via DWPrecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.
Complete the Reasonable Adjustments section in the Additional requirements page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if youre deaf, a Language Service Professional.
If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the ‘Contact point for applicants’ section.
Feedback will only be provided if you attend an interview or assessment.
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Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles (opens in a new window).
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Contact point for applicants
Job contact :
- Name : Sammy Abbiss
- Email : sammy.abbiss@dwp.gov.uk
Recruitment team
- Email : dwprecruitment.grs@cabinetoffice.gov.uk
Further information
If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission. Click here to visit the Civil Service Commission.
