Waiting Staff (Restaurants)

House of Commons 

The House of Commons is a unique and exciting place to work right at the heart of the UK’s thriving democratic system. 

Behind the scenes, the House of Commons Service is made up of more than 3,000 employees who support and facilitate the smooth day to day running of the House. They provide professional services to Members of Parliament, their staff, and the wider parliamentary community.

Introduction 

Catering Services sits within the Customer Experience and Service Delivery team and are responsible for the efficient operation of the House of Commons catering facilities. Catering Services at the House of Commons promotes a culture that adheres to the highest ethical standards across all areas of our business. Our commitment to excellence in all we do, combined with a desire to understand, and fulfil our guests’ requirements translates into our customer experience.

This is a great opportunity for a customer focused individual to join a thriving team within a busy fine dining restaurant, right in the heart of the Parliamentary community.  We want to inspire our customers to love great food. We are all about embracing passion, energy, and teamwork to serve memorable moments for every one of our customers. 

We are looking for an enthusiastic individual to deliver an excellent guest dining experience; to provide exceptional care and give a polished and professional service, exceeding our customers’ needs and expectations. 

Some of the responsibilities for this role include:

• Interact with customers, assess customers’ needs and references, and take orders. Respond promptly to requests from customers in a polite and professional fashion, making recommendations and up-selling additional products with a positive suggestive sales approach when appropriate.
• Maintain an up-to-date working knowledge of the menu items and daily specials, including allergen information. Demonstrate product knowledge by advising the customer/answering queries, explaining how products are made, ingredients within a dish. 
• Maintain stock levels/product availability by replenishing fridges/stores within outlet guidelines, correctly labelled to ensure compliance with food safety guidelines. 

To be successful in this role you will demonstrate:

• Experience in a hospitality venue, visitor attraction or other busy customer facing environment.
• Experience of delivering an excellent standard of hospitality service within a customer facing catering role, demonstrating flexibility and the ability to respond to the ever-changing dynamics of the service environment and the needs of different groups of people. 
• Ability to engage with a variety of people and adapt style and content to meet audience needs whilst upholding the values of equality, diversity, and inclusion.
• Experience of delivering a high standard of service in line with the objectives of a hospitality business in a diverse environment of customers and other stakeholders, demonstrating a positive suggestive sales approach.
• Ability to work successfully within a team demonstrating a flexible approach; understanding team goals and objectives; offering help to team members when requested and being proactive at quiet times.

In addition to your salary, we offer an attractive range of benefits including: 

• 30 days’ annual leave (increasing to 35 days after first full leave year). 
• Civil Service pension with an average employer contribution of 27%. 
• Access to training and development. 
• Flexible working. 
• Interest free season ticket loan and bicycle loan. 

Job contact :

• Name : Recruitment Team
• Email : recruitment@parliament.uk

Recruitment team

• Email : recruitment@parliament.uk