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About the job
Job summary
From the design and development of policies to the delivery of services supporting work, welfare, pensions and child maintenance, DWP is the Governments largest department.
People are at the very heart of what we do. We ensure disabled people can live more independent lives; help tackle poverty and homelessness; provide a financial foundation for a secure old age; and support families ensuring children can fulfil their potential.
DWP has the largest commercial estate in government and our team is committed to being smaller, greener and better helping people to work, grow and thrive. Our estate provides accommodation for colleagues who support millions of daily customer interactions in Jobcentres and Health Assessment centres, back of house offices delivering frontline services and hub sites housing expert functions such as Policy, Finance, Digital and HR.
The DWP Estates function ensures the smooth and efficient operation of this network on a day-to-day basis. We manage a private sector supply chain that delivers essential services such as security guarding, maintenance, property and leasehold, construction, cleaning and facilities management. Many of these services are business critical and we cannot safely open our offices without them.
Our ambitions are to:
- Transition to a smaller, more affordable, and adaptable estate
- Invest in improving DWPs buildings and infrastructure, conducted mainly through an extensive programme of planned replacement works
- Meet our agreed Government Greening Commitments – creating a culture where sustainability is embedded
- Expertly deliver cost effective services
- Create a professional working culture that is best in class across the Government Property world.
There is no better time to join us as we transform our estate and make our buildings fit for the future.
Working closely with the Demand Manager and Estates Relationship Managers, this role will support Estates with the provision of occupancy planning, auditing, and data compilation services. Assist in strategic planning and be an integral member of the Strategy, Portfolio & Leasehold team that will develop the Strategic Portfolio Plan.
Job description
Government Property Profession Career Framework (Link)
This role sits within the following:
- Job Family Strategic Asset Management
- Core Role Property Portfolio Management
- Level – Practitioner
Key accountabilities
- Act as gate keeper and as a point of contact for demand questions and queries. Maintaining and monitoring impact of demand requests across the Estates portfolio.
- Working closely with Demand Manager and Regional Relationship Managers, Workplace Transformation, Workforce Planning to ensure consistency in allocations decisions and maintain Accordant allocation plans as required.
- Working in collaboration with Relationship Managers, Workplace Transformation and with Senior Estates Relationship Management Team, encouraging joined up team work within own team and across Estates.
- Research, analyse current data and insight sources, and escalate to the Demand Manager to ensure progress chase as required on an on-going basis to maintain the operational view of demand/supply management.
- Provide visible and effective leadership by engaging with, and taking a personal lead in key areas of work.
- Support development of the business case for Estates actions based on business case requirements.
- Support the Demand Manager to provide Demand Management Information via weekly and monthly reports for senior management.
- Provide accurate, reliable and timely information in response to customer requests, questions and needs, sharing information as appropriate and check understanding as required.
- Establish & maintain relationships, where appropriate through Relationship Managers, with various customers and stakeholders.
- Act as secretariat for Estates Relationship and Demand Management meetings and AdHoc meetings as required, including wider DWP initiates that may be impacted by demand.
Person specification
Essential Skills, Knowledge & Experience
- Excellent written and verbal communication skills; able to explain complex information in a straightforward manner
- Comfortable with frequent or rapid change; flexibility to adapt to shifting priorities
- Demonstrated a higher proficiency in MS Excel and MS Office
- Ability to consolidate data and floor plans into MS PowerPoint for presentations to client and lines of business
- Self-motivated, able to work independently and within a team to build relationships and interact effectively with business partners and senior stakeholders
- Communicating in an uncomplicated way, honest and engaging manner, choosing appropriate styles to maximise understanding and impact
Desirable
- Understanding of demand management and project support work
Behaviours
We’ll assess you against these behaviours during the selection process:
Benefits
- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension with an average employer contribution of 27%
This role is suitable for a hybrid working arrangement, a type of flexible working arrangement, blending a combination of all workplace options (including home) with an office identified as a base and which remains the contractual place of work. Hybrid working means an employee working part of the week in their DWP office and, part of the week from home.
Hybrid workers will spend a minimum of 40% of their time in the office over a four-week period. The number of days that anyone will be able to work at home will be determined primarily by business need but personal circumstances and other relevant circumstances will also be taken into account. This means that colleagues experiences of hybrid working will differ. Also, any employees experience of hybrid working could change over time as role requirements and possibly personal circumstances change.
Appointments may be made to candidates in merit order based on location preferences
Things you need to know
Selection process details
STAGE 1 – APPLICATION & SIFT
After submission of the first stage of your application you will be invited to complete a Civil Service Judgement Test. If you successfully pass the test, you will be invited to complete the final stage of the application.
Please complete the online tests as soon as possible (within 24-48 hours is recommended), the closing date for the tests is 23:55 on 05/10/2023. If you fail to complete the online test before the deadline your application will be withdrawn. Guidance for the test will be available when you are invited to take the test. The tests are administered online and accessed via the CS Jobs website.
As part of the application process you will be asked to provide a Personal Statement of no more than 1000 words against the essential criteria as outlined within the advert. You will also be asked to provide a short CV.
Your CV should be fairly short and just evidence very brief details of your work history and experience.
Please do not submit a speculative application where you do not meet at least 50% of the essential criteria as these applications will be unsuccessful. Do not include Behaviour examples within your application as these will not be assessed in the sift and will only be used at interview stage.
Further details around what this will entail are listed on the application form.
There will be an initial sift of applications based on the Personal Statement only, so please ensure you evidence how you meet the Essential Skills, Knowledge & Experience requirement contained in the vacancy in this section. This will form a short list for interview.
STAGE 2 – INTERVIEW
All candidates who are successful at the sift stage will undertake a single virtual video interview.
The interview will follow a blended approach which will help us assess candidates Behaviours and Strengths.
Currently the sift is scheduled to take place between 2nd and 13th October 2023 and interview dates will be between 16th & 27th October 2023. Interviews are scheduled to take place virtually and dates are subject to change.
Presentation
If invited to interview you will be required to do a 5 minute presentation at the start of your interview. Details of the presentation and what is required will be supplied as part of the invite to interview.
Further Information
Find out more about Working for DWP
Find out more about Working for DWP
A reserve list may be held for a period of? months from which further appointments can be made.
Any move to DWP from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk
If successful and transferring from another Government Department a criminal record check may be carried out.
In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service or Disclosure Scotland on your behalf.
However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grs@cabinetoffice.gov.uk stating the job reference number in the subject heading.
For further information on the Disclosure Scotland confidential checking service telephone: the Disclosure Scotland Helpline on 0870 609 6006 and ask to speak to the operations manager in confidence, or email Info@disclosurescotland.co.uk
Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicants details held on the IFD will be refused employment.
A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.
The Civil Service values honesty and integrity and expects all candidates to abide by these principles. Please ensure that all examples provided in your application are taken directly from your own experience and that you describe the examples in your own words. Applications will be screened and if evidence of plagiarism or copying examples/answers from other sources is found, your application will be withdrawn. Internal DWP candidates may also face disciplinary action.
Before applying for this vacancy, current employees of DWP should check whether a successful application would result in changes to their terms & conditions of employment, e.g. mobility, pay, allowances. Civil Servants that would transfer into DWP from other government organisations, following successful application, will assume DWP’s terms & conditions of employment current on the day they are posted, unless DWP has stated otherwise in writing.
New entrants are expected to join on the minimum of the pay band.
Reasonable Adjustment
At DWP we value diversity and inclusion and actively encourage and welcome applications from everyone, including those that are underrepresented in our workforce.
We consider visible and non-visible disabilities, neurodiversity or learning differences, chronic medical conditions, or mental ill health. Examples include dyslexia, epilepsy, autism, chronic fatigue, or schizophrenia.
If you need a change to be made so that you can make your application, you should:
Contact Government Recruitment Service via DWPrecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.
Complete the Reasonable Adjustments section in the Additional requirements page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if youre deaf, a Language Service Professional.
If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the ‘Contact point for applicants’ section.
Feedback will only be provided if you attend an interview or assessment.
Security
Nationality requirements
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles (opens in a new window).
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Contact point for applicants
Job contact :
- Name : Matt Pepper
- Email : matt.pepper@dwp.gov.uk
Recruitment team
- Email : dwprecruitment.grs@cabinetoffice.gov.uk
Further information
If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission. Click here to visit the Civil Service Commission.
