Apply Now
Details
Reference number
Salary
Job grade
Contract type
Business area
Type of role
Governance
Working pattern
Number of jobs available
Contents
Location
About the job
Job summary
From the design and development of policies to the delivery of services supporting work, welfare, pensions and child maintenance, DWP is the Governments largest department.
People are at the very heart of what we do. We ensure disabled people can live more independent lives; help tackle poverty and homelessness; provide a financial foundation for a secure old age; and support families ensuring children can fulfil their potential.
DWP has the largest commercial estate in government and our team is committed to being smaller, greener and better helping people to work, grow and thrive. Our estate provides accommodation for colleagues who support millions of daily customer interactions in Jobcentres and Health Assessment centres, back of house offices delivering frontline services and hub sites housing expert functions such as Policy, Finance, Digital and HR.
The DWP Estates function ensures the smooth and efficient operation of this network on a day-to-day basis. We manage a private sector supply chain that delivers essential services such as security guarding, maintenance, property and leasehold, construction, cleaning and facilities management. Many of these services are business critical and we cannot safely open our offices without them.
Our ambitions are to:
- Transition to a smaller, more affordable, and adaptable estate
- Invest in improving DWPs buildings and infrastructure, conducted mainly through an extensive programme of planned replacement works
- Meet our agreed Government Greening Commitments – creating a culture where sustainability is embedded
- Expertly deliver cost effective services
- Create a professional working culture that is best in class across the Government Property world.
There is no better time to join us as we transform our estate and make our buildings fit for the future.
This role will take ownership of the performance management of one of our estates suppliers This role will represent DWP Estates as the intelligent client against agreed performance metrics and will foster a collaborative relationship to drive innovation and identify improvement opportunities.
Job description
Performance and Governance
- Accountable for supporting supplier performance management within the estates function providing ongoing performance and risk management against the agreed contractual performance obligations and ensuring contract management is effectively discharged. Overseeing the delivery of corrective actions to improve performance, working closely with DWP Estates Category Management (Commercial Team) on issues that require commercial input or escalation, as well as working closely with broader DWP Estates Teams to obtain operational insights.
- Responsible for supporting performance management governance undertaking reviews of Management Information. Leading regular performance reviews, identifying any trends as part of the governance process to collaboratively develop early corrective actions within the estates Supply Chain.
- Working across the DWP Estates portfolio to support development of Supply Chain Function reporting including supplier performance and risk management, ensuring alignment with functional governance and best practice. Support reviews of estates audits against contractual obligations.
- Responsible for ensuring Suppliers deliver work orders in line with contractual and customer requirements, provide the required data to the systems, and working with DWP Cost Management team within Cost and Supplier Performance Management to ensure they are paid.
Relationship management
- Effectively managing the supplier/client relationship across the Estates stakeholders, this role will lead translation of Estates business requirements into the services, and will support the DWP Estates Category Management team who will oversee the contractual relationship between DWP and the Supply Chain .
- This role will work collaboratively to ensure Estates Control Framework and End 2 End processes are effectively embedded and articulated across the Supply Chain and monitor the performance of the Supplier and health of the relationships
- Building a strategic and collaborative relationship with nominated Suppliers to foster innovation and actively identify risks, continuous improvement opportunities to improve service, efficiencies and value for money
- Ensuring the estates supply chain delivers outcomes that our customers need and at the requisite service quality including management of the work order processes
Change Management
- Managing service or other change requests, validating operational / business requirements with the Estates stakeholders. Providing supporting information and undertaking contract administration activities and assurance against contractual requirements to support the DWP Category Management team to execute necessary contractual changes.
- Maintaining records of all decisions made and instructions issued to nominated suppliers. Maintaining an auditable change control register
- Working closely with broader DWP Estates Teams, Service Delivery and Operations teams, to ensure change requests accurately reflect DWP requirements. Overlaying supply chain insight and operational information to determine required changes in scope, service and volume to accurately reflect DWPs requirements.
- Proactively identify areas for continuous improvement within the Supply Chain.
- Supporting re-procurement activity through ensuring procurement documentation, including performance metrics / KPIs, accurately reflects the desired capabilities and requirements related to the estates Supply Chain and takes account of any previously identified gaps in service, operational insights or past performance trends.
Strategy
- Implementation of Supply Chain category strategy and development plans as agreed by the DWP Estates Category Management team and the Estates stakeholders
Health & Safety
- Working with the DWP Estates H&S team to ensure nominated suppliers meet their Health and Safety obligations ensuring they carry out commensurate corrective action where necessary
Person specification
Essential Skills, Knowledge & Experience
- Experience in supply chain performance and relationship management with the ability to build effective relationships
- Interpretation and analysis of data to inform decision making, enabling large volume of complex commercial transactions within a time bound situation against an ever-changing demand
- Excellent stakeholder management skills, confident in communicating with internal and external stakeholders at different levels of seniority, engaging and collaborating to build effective networks in order to deliver goals and objectives
- Demonstrable experience and understanding of Continuous Improvement implementation with Strategic Suppliers
- Knowledge of Supplier and Customer Relationship Management tools and techniques and their application
- Knowledge and implementation of risk management strategies and processes
- Application of strategies to demonstrate robust Supply Chain Management
Desirable
- Understanding and complying with Real Estate and related Statutory, Regulatory and Professional requirements
- Operational experience of managing construction contracts and a range of suppliers, capable of protecting DWPs commercial interests
- Experience of managing NEC contracts
- Experience (delivering) a wide range of CAPEX related Real Estate projects and activities from inception onwards, applying good commercial principles to multi-site CAPEX works delivery
Qualifications / Professional memberships
Desirable
- Certified membership of a recognised supply chain management professional body, e.g. ASCM, IOSCM, RICS, MCIPS
Behaviours
We’ll assess you against these behaviours during the selection process:
Benefits
- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension with an average employer contribution of 27%
This role is suitable for a hybrid working arrangement, a type of flexible working arrangement, blending a combination of all workplace options (including home) with an office identified as a base and which remains the contractual place of work. Hybrid working means an employee working part of the week in their DWP office and, part of the week from home.
Hybrid workers will spend a minimum of 40% of their time in the office over a four-week period. The number of days that anyone will be able to work at home will be determined primarily by business need but personal circumstances and other relevant circumstances will also be taken into account. This means that colleagues experiences of hybrid working will differ. Also, any employees experience of hybrid working could change over time as role requirements and possibly personal circumstances change.
Successful candidates will be posted in merit order based on your location preferences and the geographical requirements of the business
Things you need to know
Selection process details
|
STAGE 1 – APPLICATION & SIFT As part of the application process you will be asked to provide a Personal Statement of no more than 1000 words against the essential criteria as outlined above. You will also be asked to provide a short CV. Your CV should be fairly short and just evidence very brief details of your work history and experience. Please do not submit a speculative application where you do not meet at least 50% of the essential criteria as these applications will be unsuccessful. Do not include Behaviour examples within your application as these will not be assessed in the sift and will only be used at interview stage. Further details around what this will entail are listed on the application form. There will be an initial sift of applications based on the Personal Statement only, so please ensure you evidence how you meet the Essential Skills, Knowledge & Experience requirement contained in the vacancy in this section. This will form a short list for interview. STAGE 2 – INTERVIEW All candidates who are successful at the sift stage will undertake a single virtual video interview. The interview will follow a blended approach which will help us assess candidates Behaviours and Strengths. Currently the sift is scheduled to take place w/c 27th November 2023 and interview dates will be w/c 11th December 2023. Interviews are scheduled to take place virtually and dates are subject to change. Further Information Find out more about Working for DWP A reserve list may be held for a period of 12 months from which further appointments can be made. Any move to DWP from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk If successful and transferring from another Government Department a criminal record check may be carried out. In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service or Disclosure Scotland on your behalf. However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grs@cabinetoffice.gov.uk stating the job reference number in the subject heading. For further information on the Disclosure Scotland confidential checking service telephone: the Disclosure Scotland Helpline on 0870 609 6006 and ask to speak to the operations manager in confidence, or email Info@disclosurescotland.co.uk Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicants details held on the IFD will be refused employment. A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government. The Civil Service values honesty and integrity and expects all candidates to abide by these principles. Please ensure that all examples provided in your application are taken directly from your own experience and that you describe the examples in your own words. Applications will be screened and if evidence of plagiarism or copying examples/answers from other sources is found, your application will be withdrawn. Internal DWP candidates may also face disciplinary action. Before applying for this vacancy, current employees of DWP should check whether a successful application would result in changes to their terms & conditions of employment, e.g. mobility, pay, allowances. Civil Servants that would transfer into DWP from other government organisations, following successful application, will assume DWP’s terms & conditions of employment current on the day they are posted, unless DWP has stated otherwise in writing. New entrants are expected to join on the minimum of the pay band. Reasonable Adjustment At DWP we value diversity and inclusion and actively encourage and welcome applications from everyone, including those that are underrepresented in our workforce. We consider visible and non-visible disabilities, neurodiversity or learning differences, chronic medical conditions, or mental ill health. Examples include dyslexia, epilepsy, autism, chronic fatigue, or schizophrenia. If you need a change to be made so that you can make your application, you should: Contact Government Recruitment Service via DWPrecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs. Complete the Reasonable Adjustments section in the Additional requirements page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if youre deaf, a Language Service Professional. If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the ‘Contact point for applicants’ section. |
Feedback will only be provided if you attend an interview or assessment.
Security
Nationality requirements
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles (opens in a new window).
Apply and further information
You may want to save a copy for your records.
Contact point for applicants
Job contact :
- Name : Matt Pepper
- Email : matt.pepper@dwp.gov.uk
Recruitment team
- Email : dwprecruitment.grs@cabinetoffice.gov.uk
Further information
If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission. Click here to visit the Civil Service Commission.
