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Salary
Civil Service Pension with an average employer contribution of 27%
Job grade
Contract type
Business area
Type of role
Property
Risk Management
Working pattern
Number of jobs available
Contents
Location
About the job
Job summary
Do you want to work for the Defence Infrastructure Organisation (DIO) and care for the Defence Estate? DIO enables Defence to live, work, train and deploy, all with sustainability in mind. From net carbon zero accommodations to runways for the F35 fighter jets; our outputs are unique in the UK and across the globe!
About DIO
View our YouTube video to see more about our work
https://www.youtube.com/embed/I9tLu3UdiGY How the Defence Infrastructure Organisation Supports Defence
Job description
This is an opportunity for an enthusiastic, hardworking individual in a key customer facing role within the South West Region requiring the ability to deal with sensitive matters and manage customer expectations.
Playing a significant part in delivering services to our customers on a day-to-day and strategic basis. Focus includes optimising the use and management of all property, buildings and workplaces.
The role involves leading operational oversight, delivered either directly or through a third-party supplier partner network, over the whole portfolio.
This role will oversee, deliver and support all aspects of day-to-day hard & soft FM services. This includes contract and supplier management in addition to the planning and delivery of an extensive maintenance/minor works programme. Acting as the key customer interface across their area/building, working in a partnership of delivery.
Person specification
The Facilities Manager will manage and develop their staff; working with them to assure compliance relating to policy, instructions and guidance.
Responsible for Hard and Soft FM advice and delivery within their delegated area of responsibility, defined within a Service Delivery Area (SDA).
Activities include Stakeholder Engagement, Performance and Risk Management, Assurance, Programme Delivery and Issue Resolution reporting to the Senior Facilities Manager (Snr FM).
Deliver specific delegated responsibilities for approval of Billable Works and Soft FM activities acting as or supporting the Service Managers Representative.
Provide accurate responses to focal point requests relating to DIO wide queries, ensuring infrastructure related risks and issues on the site are identified and managed; actively participating with the Snr FM in engagement activities including at Establishment Weekly Meetings and the Site Infrastructure Management Meeting.
Encourage a working culture which promotes a healthy, safe and inclusive environment. Prioritising people’s development and supports smart ways of working.
Building strong collaborative, professional working relationships with colleagues and other teams across DIO & the wider MOD, to provide the continued level of support needed across a diverse estate in support of Defence.
Proactively manage work tasks through clear and effective direction. Supporting and participating in a culture of continuous improvement.
Providing support to maintain all DIO Business as Usual Operational Requirements & respond assist management requests to support changing departmental priorities.
A full UK driving licence is required as the Region is geographically large. This is a site based role with the successful candidate providing support across the whole Service Delivery Area and a requirement to travel to different locations weekly to fulfil the role successfully and effectively. Public Transport is not available to many locations.
Some national travel will be required occasionally.
Desirable Skills & Experience:
- Understanding and complying with statutory, regulatory and professional requirements
- Local management of key suppliers, able to support negotiations, management or escalation issues
- Commercial experience gained within a property, facilities management or similar function
Licences
Behaviours
We’ll assess you against these behaviours during the selection process:
We only ask for evidence of these behaviours on your application form:
- Delivering at Pace
- Managing a Quality Service
Benefits
£9,528 towards you being a member of the Civil Service Defined Benefit Pension scheme.
Find out what benefits a Civil Service Pension provides.
-
- Highly competitive Pension Scheme with an average employer contribution of 27%.
- Alternative working practices such as working from home.
- Opportunity to join one of our several D&I Networks. We value diversity and are committed to being an equal opportunities employer.
- 25 days annual leave rising (1 day per year) to 30 days upon completion of 5 years service.
- Enhanced Parental Leave.
- Most sites have free car parking, Sports & Social Clubs, Gym, on site shops and subsidised canteens.
- Alternative working practices such as working from home.
- Highly competitive Pension Scheme with an average employer contribution of 27%.
- Alternative working practices such as working from home.
- Opportunity to join one of our several D&I Networks. We value diversity and are committed to being an equal opportunities employer.
- 25 days annual leave rising (1 day per year) to 30 days upon completion of 5 years service.
- Enhanced Parental Leave.
- Most sites have free car parking, Sports & Social Clubs, Gym, on site shops and subsidised canteens.
- Alternative working practices such as working from home.
Allowances
This post does not offer any assistance with relocation allowances.
Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts.
Employment Hours:
The post advertised is for 37 hours net, however the Ministry of Defence offers a range of flexibilities to enable a better work-life balance for employees. Flexible working patterns will be considered. The objectives of the role cannot be delivered within reduced hours or through job share, the role entails the management of a high volume of complex outputs which will entail a consistent and rapid turnaround for resolutions due to safe and legal compliance and potential risk to lives, the role also includes but is not limited to management of remote work over a wide geographical area and challenging stakeholder management with diverse customers that require access to a single point of contact full time.
Things you need to know
Selection process details
Please ensure that at the application and interview stages of the campaign you review the Success Profiles Framework to assist you in the demonstration of your skills and experience.
Your suitability for the role will be assessed using the Success Profile elements that have been chosen for this campaign. Each element will be scored accordingly, and the successful candidate will be appointed on merit.
At application you will be assessed against the following:
Behaviours:
- Delivering at a Pace
- Managing a Quality Service
Experience:
- CV to include Job History
- Personal statement to include:
1. Clear demonstration of FM skills in both meeting customer needs and managing supplier relationships
2. Experience in customer relationship management and stakeholder liaison
3. Ability to work on initiative within a wide ranging but structured environment
4. Adaptability to manage changing priorities and tight deadlines
5. Use of Microsoft Office Applications (Outlook, Excel, Teams etc) to support work outputs
At interview you will be assessed against the above PLUS the following:
Behaviours:
- Changing and Improving
We want to offer opportunities to all who are successful at interview for our roles, but this isn’t always possible, so we do hold candidates on an active reserve list for 12 months. It is also possible that we may offer similar lower graded role/s to reserve candidates or, if no reserves are appointed, candidates that meet the lower grade criteria in merit order.
Application sifting is scheduled to take place on week commencing 08/01/2024.
Interviews are currently taking place remotely and will be conducted week commencing 22/01/2024.
A minimum of 2 full working days notice will be provided for interviews.
To assist with your application please find attached below:
- DIO Candidate Information Guide
- DIO Candidate Information Guide Accessible Version
Feedback will only be provided if you attend an interview or assessment.
Security
Nationality requirements
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles (opens in a new window).
Apply and further information
You may want to save a copy for your records.
Contact point for applicants
Job contact :
- Name : Claire Fletcher
- Email : claire.fletcher678@mod.gov.uk
Recruitment team
- Email : DBSCivPers-DIOResourcing@mod.gov.uk
Further information
Applicants should monitor their Civil Service Jobs application centre regularly for updates.
Some of MoDs Terms and Conditions of Service (TACOS) changed from 3 February 2014. Those TACOS changes applied to Broader Banded and Skill Zone staff who were new recruits to MoD or who were appointed to a post on substantive promotion, progression or advancement. On the same basis, the TACOS for Departmental Retained Grades changed with effect from 01 September 2014. The document attached to this advertisement provides more information.
All employees joining MOD who are new to the Civil Service will be subject to a 6-month probation period (unless otherwise advised) effective from the employment start date.
Any move to Ministry of Defence from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at www.childcarechoices.gov.uk
If you need to contact Defence Business Services (DBS) regarding this vacancy, please contact the DIO Enhanced Recruitment Team on DBSCivPers-DIOResourcing@mod.gov.uk
Complaints
Please be aware that the selection and interviewing of applicants is the responsibility of the Recruiting Line Manager (RLM) and not the Defence Business Services (DBS) Resourcing team. DBS do not play any part in the selection and interview process.
Therefore, if you wish to discuss your feedback, or you are dissatisfied with your markings, you should in the first instance raise this with the Recruiting Line Manager of the vacancy.
If you are dissatisfied with the service you have received from DBS, or believe that DBS has failed to follow the recruitment process in line with the Civil Service Commission principles of selection for appointment on merit on the basis of Fair and Open competition, you can raise a formal complaint by writing to DBS at the following address:
Defence Business Services, Scanning Hub, PO Box 38, Cheadle Hulme, SK8 7NU
If after raising your complaint with DBS you remain dissatisfied you can complain directly to the Civil Service Commission at the following address:
Civil Service commission, Room G/8, 1 Horse Guards Road, London, SW1A 2HQ
Or by email: info@csc.gov.uk
Cabinet Office Fraud Checks
Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant whose details are found to be held on the IFD will be refused employment
Civil Service Recruitment Principles
Please see the link below for the civil service recruitment principles.
https://civilservicecommission.independent.gov.uk/recruitment/recruitment-principles/
To find out a bit more about what its like working for MOD, visit the Civil Service Careers Website
https://www.civil-service-careers.gov.uk/departments/working-for-the-ministry-of-defence/
Please see the MOD Privacy Notice link below which describes how we will use your personal data, explains your rights and gives you information you are entitled to under Data Protection legislation.
https://www.gov.uk/government/publications/ministry-of-defence-privacy-notice/mod-privacy-notice
Travel Costs
There will be no reimbursement for any travel expenses for the interview.
Nationality Statement
As a result of the changes to the UK immigration rules which came into effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points-based system, where a role has been deemed to be business critical.
This role does not meet that category and we will not sponsor a visa. It is therefore NOT open to applications from those who will require sponsorship under the points based system. Should you apply for this role and be found to require sponsorship, your application will be rejected, and any provisional offer of employment withdrawn.
Smoke-Free Working Environment Policy
The Ministry of Defence is committed to providing a safe and healthy working environment for its staff which includes educating them on the benefits of not smoking, protecting them from the harmful effects of second-hand smoke and supporting those who want to give up smoking. Under the Smoke-Free Working Environment policy, Smoking and the use of all tobacco products (including combustible and chewing tobacco products) will not be permitted anywhere in the Defence working environment by 31st December 2022. The policy is Whole Force and includes all Defence personnel, contractors, visitors and other non-MOD personnel. All applicants seeking, considering, or accepting employment with the Ministry of Defence should be aware of this policy and that it is already in place at a number of Defence Establishments.
