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Civil Service Pension with an average employer contribution of 27%
Job grade
Contract type
Business area
Financial, Procurement and Civilian People Services –
Financial, Procurement and Civilian People Services – GOV.UK (www.gov.uk)
Type of role
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Number of jobs available
Contents
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About the job
Job summary
The Pay and Workforce Management (PWM) Operational Expert Team has been setup to take ownership of the complex calculations and payroll overpayments and to support the pay, pay absence and expenses teams with complex policy and payroll queries.
Are you a dedicated person who is passionate about making a difference?
Would you like to work for the Ministry of Defence? Defence Business Services (DBS) is one of the largest shared service organisations in Europe that provides a wide range of corporate services, to over 1.2 million end users, including serving and past military and families, as well as MoD civil servants and industry.
DBS delivers large scale administration and smaller specialist services to enable the wider MOD to focus on its core aims, maintaining the UKs Defence and Security. Services include Human Resources, Pay, Veterans, Finance and Procurement.
· Our Vision – To support UK defence customers with outstanding service every time.
· Our Mission Together we will proudly support Defence, continuously improving and delivering flexible, timely, sustainable and value for money services that underpin the whole force and enhance operational capability. DBS is committed to creating a great place to work for all our colleagues. We are building an inclusive culture and respectful environment that reflects the diversity of the society. We want to maximise the potential of everyone who chooses to work for us through opportunities to develop your skills and experience. We also offer a range of flexible working patterns and support to make a fulfilling career accessible to you and offer a Civil Service pension with an average employer contribution of 27%. Where your role permits, we support a blended working approach alternatively known as hybrid working. Come and join the DBS community today!
This position is advertised at 37 hours per week
Applicants should note that DBS has recently undertaken a review of its operational locations in the North West, and will consolidate all activities in Blackpool. This means that DBS staff will move from both Walker House (Liverpool) and Cheadle Hulme in the late Summer of 2023 and initially relocate to Tomlinson House (Norcross). A further move, to the new Government Hub at Talbot Gateway in Blackpool, is scheduled to take place in 2026.
As a result, all vacant DBS posts in the North West will be advertised at Tomlinson House (Norcross). There is, however, an expectation that all DBS staff, irrespective of their agreed duty station, will travel to other DBS and/or MOD site(s), as required, to complete all necessary training and to participate in team or additional collaborative activities detached duty terms may apply. Terms of transfer have been negotiated for DBS posts relocating in the North West. DBS also supports Flexible Working, which can be discussed in more detail at interview.
Job description
Take ownership of prior year overpayments and overpayments spanning financial years produced after the monthly retrospective pay run; including manual calculations, netting of the overpayment and any subsequent actions to resolve.
Manage the correct progression of pay accounts that have been identified as Negative Net Pay.
Deal with disputed overpayments, following policies and guidance to agree suitable repayment plans and seeking further documentation and/or legal advice where necessary.
Act as focal point to payroll teams, providing policy advice and support and guidance on complex queries, escalating when required.
Action and calculate any historic/complex pension adjustments upon notification from the Employer Cell and MyCSP.
Assist in the investigation and correction of any problems identified by DBS Finance with Accounting Controls.
Identify gaps in payroll clerk knowledge by managing in-depth FAQs and desk instructions, with an aim to develop clerk knowledge & skill sets. Writing and publishing Information Notices when required.
Support the Project Team and Delivery Partner with the Future Pay & Expenses project. Give technical Payroll Operations input and complete UAT and readiness documents where needed.
Lead on the Automation and Digitisation of Payroll HR forms. Work alongside the Change and Modernisation Team (CMT) and Automation Garage (AG) to design, test and deliver digitised and automated forms to provide a better customer experience.
Person specification
A good understanding of and experience in expenses (Desirable)
A good understanding of MOD Civilian Payroll polices and the functionality of the payroll system (Desirable)
A good understanding of MOD Civilian Pensions policy (Desirable)
Experience of managing a range of competing and demanding priorities to achieve the best result for the Business (Essential)
Good communication skills to assist customer liaison of complex & disputed overpayments (Essential)
Behaviours
We’ll assess you against these behaviours during the selection process:
Benefits
£7,641 towards you being a member of the Civil Service Defined Benefit Pension scheme.
Find out what benefits a Civil Service Pension provides.
· An environment with flexible working options Monday-Friday
· 25 days paid annual leave rising (1 day per year) to 30 days upon completion of 5 years service (pro rata).
In additional to 8 public holidays per year, you will also receive leave for HM The Kings birthday
· Hybrid working where role permits ·
An opportunity to be considered for Reward & Recognition- £250-£5000 per year.
· Family-friendly policies including- parental leave and adoption leave
· Learning and development tailored to your role
· Professional and personal development of skills
· A culture encouraging inclusion and diversity
· Minimum of 15 days special leave in a rolling 12 month period for volunteer reserve commitments
· Special paid leave to volunteer up to 6 days per year
The post does not offer relocation expenses.
Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts.
External recruits who join the MOD who are new to the Civil Service will be subject to a six-month probation period.
Things you need to know
Selection process details
Candidates will be required to complete an online Numerical Test.
Should you be invited to complete the online tests, please allow sufficient time to complete the tests and the remainder of the full application form; only candidates who are successful at the test stage will be invited to complete the remainder of the application by clicking Submit Application. Your application must be completed by 23:55 on the closing date of the vacancy. Late submissions cannot be accepted. The tests are not timed, as they work by giving you harder questions if you answer the previous question correctly, and easier if you get it wrong. You should allow up to an hour for each test, and each test must be completed before you will be invited to complete the second part of your application. Internet access will be required for the duration of the test. Please refer to the attached Candidate Guidance for further information.
Candidates that reach the minimum required pass mark will have their results saved as a banked score against the following tests:
- New Civil Service Verbal Test
- New Civil Service Numerical Test
When a candidate has a banked score, theyre not asked to re-take the same test providing it is set at the same level. Scores will be banked for a 6-month period from the date of test completion. If a candidate is invited to take the same test against multiple vacancies, the banked score will be recognised against all vacancies and all active applications will progress.
CSJT scores cannot be banked as each test is generated from the behaviours required for a specific role which will vary between recruitment campaigns.
If you require any particular arrangements (for example due to a disability or health problem) to be made in order for you to complete the online test you MUST contact the DBS Enquiry Centre on 0800 345 7772 BEFORE accessing the online test.
Opening times Mon – Friday 0800 – 1600 hrs.
Please ensure that at the application and interview stages of the campaign you review the Success Profiles Framework to assist you in the demonstration of your skills and experience. Your suitability for the role will be assessed using the Success Profile elements that have been chosen for this campaign. Each element will be scored accordingly, and the successful candidate will be appointed on merit.
. Applications will then be sifted and interviewed using Success Profiles.
A statement of suitability will be required to detail suitable experience and evidence of the following behaviours is required:
Behaviours:
Leadership
Changing and Improving
Making Effective Decisions
Managing a Quality Service
Applications will be sifted on all Success Profile elements, but in the event of a high number of applications, an initial sift will be conducted on the Personal statement, Leadership and Changing and Improving Behaviours.
In this instance the remaining elements will be tested at interview.
At interview you will be assessed against all the above Behaviours.
In the rare case where individuals have exact matching scores, the order of merit will be determined based on the behaviour scores at interview in the following order:
Leadership
Changing and Improving
Making Effective Decisions
Managing a Quality Service
Application sifting is scheduled to take place on week commencing :30/10/23.
Interviews will take place remotely via Microsoft Teams and will be conducted in Early November.
To assist with your application please find link below:
1. DBS Candidate Information Guide:
Working for Defence Business Services – GOV.UK (www.gov.uk)
Disability Confident Scheme
The Civil Service embraces diversity and promotes equality of opportunity. There is a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
If you need to advise us that you need additional help or reasonable adjustments for the recruitment process, please contact: DBS-EnhancedRecruitmentTeam@mod.gov.uk
MOD Recruitment Satisfaction Survey we may contact you regarding your experience to help us improve our customer satisfaction. The survey is voluntary and anonymous. You may however be given the opportunity to provide additional information to help us improve our service which includes the collection of some personal data as defined by the United Kingdom General Data Protection Regulation (UK GDPR). The MOD Privacy Notice sets out how we will use your personal data and your rights.
As a result of the changes to the UK immigration rules which came in to effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points based system, where a role has been deemed to be business critical. The role currently being advertised has not been assessed as business critical and is therefore NOT open to applications from those who will require sponsorship under the points based system. Should you apply for this role and be found to require sponsorship, your application will be rejected and any provisional offer of employment withdrawn.
Feedback will only be provided if you attend an interview or assessment.
Security
Nationality requirements
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles (opens in a new window).
Apply and further information
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Contact point for applicants
Job contact :
- Name : Rebecca Neale
- Email : Rebecca.Neale106@mod.gov.uk
Recruitment team
- Email : DBS-EnhancedRecruitmentTeam@MOD.gov.uk
Further information
