Apply Now
Details
Reference number
Salary
Civil Service Pension with an average employer contribution of 27%
Job grade
Contract type
Business area
Type of role
Senior leadership
Working pattern
Number of jobs available
Contents
Location
About the job
Job summary
We have a strategic ambition to make HMRC a great place to work. To achieve this, we aim to create excellent frictionless services and processes, create a great employee experience and deliver our people and business strategies.
This role is within the People Design and Services Directorate, which is a specialist portfolio of expert services within the Chief People Officer Group. The directorate as a whole is responsible for delivering ambitious programmes that will achieve HMRCs vision of being a trusted, modern tax and customs authority. To bring real value for taxpayers and our customers, our ambition is to be a great place to work, lead the relationship with Shared Services and ensure the effective delivery of HR requirements and performance standards.
The post holder will lead the employee experience of HR products and services through the design of HR processes, systems and products which are intuitive, easy to use, and relevant for users. You will lead the HR relationship and commissioning with our new shared service provider, Unity Business Services, an in-house provider to 3 Government Departments.
As the leader of our central technology and innovation function for HR, you will work with our shared service provider, digital partners, and business leaders to develop our global HR technology design, to ensure it achieves the optimum level of user experience, capability, functionality and integration; and these are translatable and understood across all areas of HMRC.
You will use your understanding of the organisation to bring in and translate the relevant external insight on current, future and possible technology services and prioritise based upon the business challenges needing to be solved.
You will build our assurance capability which will allow us to understand how users are interacting with our HR and learning policies, products and services and lead cross-cutting programmes of work to continuously improve our offer.
In the first 2 years of this role, your focus will be on establishing our relationship with Unity Business Services and leading the business change as we adapt our policies, processes, products, and services to prepare for migration to new technologies.
Within HMRC, you will work closely with Unity programme colleagues and the Shared Services Director, as well as our functional leads within HR. This includes People Analytics and Insight, HR policy, Strategic Workforce Planning and Learning, as well as with our HR Business Partner team who will be key partners in implementing change. You will also develop our relationships with HR colleagues in the Department for Transport and Department for Levelling Up, Housing and Communities as we each migrate to our shared service provision.
Job description
Key Accountabilities:
- Work in partnership with the Deputy Director for Employee Experience and Policy to ensure the employment framework and HR services deliver a Great Place to Work and seamless employee experience whilst holding accountability for driving delivery through process, services and technology.
- Develop the vision and strategy for how CPO can deliver and improve employee experience though improved digital services and capability.
- Act as lead commissioner and set out clear employee experience and HR functional requirements and outcomes for SAP/other technology requirements, processes and service redesign to ensure end to end employee experience and HR process design.
- Work across the Unity cluster and with Unity Business Services to ensure relevant process and technology configuration to support the operation of corporate services and improved user experience and benefits realisation.
- Develop clear business adoption plans and work with business groups to adopt new processes, technology, and services, involving business groups in changes that impact the role of managers and business based corporate services.
- Collaborate across CPO, Finance, Commercial and Unity cluster to design the underpinning HR architecture (org design, roles and grading, skills and capabilities) to exploit and maximise the benefits of new technology.
- Establish an intelligent client function that reaches out beyond the scope of Unity Business Services, for CPO to manage Unity Business Services and supplier performance to relevant key performance indicators (KPIs) and memorandum of understanding (MOU).
- Drive effectiveness and efficiency by setting clear functional standards and performance measures including KPIs, cost to serve and quality measures and monitor the quality and efficiency of HR processes, making recommendations for improved performance.
- Ensure effective service and user design is embedded in the creation and continuous improvement of services. Ensure full understanding of the employee service ecosystem and ensure seamless and meaningful interactions through a range of tools from service blueprints and customer journey maps to create a holistic employee experience.
- Embed a process ownership framework, establishing a process design team with technical process mapping capability to map processes and workflows, assessing the effectiveness and efficiency of processes.
- Drive standardisation and consistent working practices to cover workflow across relevant service tiers.
- Monitor and evaluate the effectiveness of CPO services, seeking feedback and insight from business group customers and key stakeholders.
Person specification
Essential Criteria:
Applicants will need to be able to demonstrate significant knowledge and experience of:
- Working in a large/complex organisation – an understanding and experience of creating and delivering a quality HR service in the face of complexities, including diverse customer needs.
- SME capability proven experience of designing HR policy, process or services in a minimum of two HR functional disciplines.
- Building and managing relationships and partnerships – influencing, consulting and negotiating at a strategic level with very senior stakeholders on employment issues. Collaborating with partners to achieve objectives, including experience of navigating conflicting views and priorities and achieving delivery through others.
- Leading transformation and change – a proven understanding of the aims of the business and experience of delivering business outcomes through transformation and change programmes alongside a focus on continuous improvement of core services.
- Capability building – effectively coaching and mentoring on an individual, team and organisational level to drive high performance. Enhancing the capability of a workforce, taking into consideration the needs of different groups, to raise standards and drive delivery.
Qualifications
Benefits
£19,710 towards you being a member of the Civil Service Defined Benefit Pension scheme.
Find out what benefits a Civil Service Pension provides.
As a Civil Service employee, youll be entitled to a large range of benefits. This includes:
- 25 days annual leave on entry, increasing on a sliding scale to 30 days after 5 years service. This is in addition to your public holidays.
- This will be complemented by one further day paid privilege entitlement to mark the Kings Birthday.
- Interest-free loans allowing you to spread the cost of an annual travel season ticket or a new bicycle.
- Flexible working patterns and access to Flexible Working Schemes allowing you to vary your working day as long as you work your total hours.
- A competitive contributory pension scheme that you can enter as soon as you join and where we will make a significant contribution to the cost of your pension. Your contribution comes out of your salary before any tax is taken and will continue to provide valuable benefits for you and your family if you are too ill to continue to work or die before you retire.
- Generous paid maternity and paternity leave which is notably more than the statutory minimum offered by many other employers.
- Use of onsite facilities (where applicable).
- Occupational sick pay.
Things you need to know
Selection process details
Application
To apply for this post, you will need to complete an online application by submitting the following:
- A CV setting out your career history, with key responsibilities and achievements. Please ensure you have provided reasons for any gaps within the last two years.
- A Statement of Suitability (no longer than two pages) explaining how you consider your personal skills, qualities and experience provide evidence of your suitability for the role, with reference to the criteria in the person specification.
By not submitting a CV and a Statement of Suitability will mean we only have limited information to assess your application against the person specification. Please ensure both documents contain your full name.
If you encounter any issues with your application or dont receive an acknowledgement within 48 hours, please contact emma.garton@hmrc.gov.uk.
Guaranteed Interview Schemes
Candidates applying under the Disability Confidence Scheme are guaranteed an interview if they meet the minimum criteria outlined in the person specification.
This scheme works in conjunction with the Great Place to Work for Veterans, for former members of the armed services, and the Redeployment Interview Scheme for existing Civil Servants at risk of redundancy. Each scheme works in the same way.
Shortlist
An in-depth application review and sift will be conducted by the Vacancy Holder, Toni Court, and the panel. The panel will assess and select applicants who demonstrate the best fit with the role by considering the evidence provided against the criteria set out in the Person Specification. Failure to address any or all of these may affect your application.
The closing date for applications is 13th August 2023 and a shortlist decision is expected to be made by 18th August 2023. All candidates will be notified of the outcome shortly afterwards.
All shortlisted candidates will be offered an opportunity to have an informal conversation with the vacancy holder, Toni Court. This is not an assessment phase but is an opportunity for each candidate to gain greater insight into the context of the role. This is optional, but highly recommended.
Interview
If you are shortlisted, you will be asked to attend an interview for a more in-depth discussion of your previous experience and professional competence.
We will also ask you to prepare a 5-minute verbal presentation. Details will be issued in advance of your interview.
Interviews are expected to take place week commencing 28th August 2023 and will be held virtually via Microsoft Teams (full instructions will be issued prior to interview).
Regardless of the outcome, we will notify all candidates as soon as possible once all interviews have concluded.
Use of Data
As part of the recruitment process, we may share your data and assessment results internally with our SCS Talent team.
This will provide insight into how to support your development and wider talent management, should you be successful in your application.
If you do not want your data to be shared please email emma.garton@hmrc.gov.uk
Feedback will only be provided if you attend an interview or assessment.
is the period of time a Senior Civil Servant is expected to remain in the same post to enable them
to deliver on the agreed key business outcomes. The assignment duration also supports your career through
building your depth of expertise.
As part of accepting this role you will be agreeing to the expected assignment duration set out above.
This will not result in a contractual change to your terms and conditions.
Please note this is an expectation only, it is not something which is written into your terms and
conditions or indeed which the employing organisation or you are bound by. It will depend on your
personal circumstances at a particular time and business needs, for example, would not preclude any
absence like family friendly leave. It is nonetheless an important expectation, which is why we ask you
to confirm you agree to the assignment duration set out above.
Security
Nationality requirements
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles (opens in a new window).
Apply and further information
You may want to save a copy for your records.
Contact point for applicants
Job contact :
- Name : Emma Garton
- Email : emma.garton@hmrc.gov.uk
Recruitment team
- Email : emma.garton@hmrc.gov.uk
Further information
