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About the job
Job summary
The Cabinet Office is undergoing a significant Digital Transformation. Over the next three years we aspire to make UK Government digital services the best in the world, meeting or exceeding the benchmark set globally by the best public or private sector standards. For us to meet this ambition we are aiming to further improve the conditions, processes and expertise we have in place to be set up for success. This means we need to go much further and faster and strengthen the delivery of DDaT in government.
To support these ambitions we have established a new CO Digital directorate for the Cabinet Office to build on existing strengths. The Cabinet Office Co Digital directorate is based on six principles to:
- Build trust by stabilising services and getting the basics right.
- Be the gateway for all digital, data and technology services delivered by Cabinet Office.
- Provide impeccable service to our users
- Drive digital, data and technology thought leadership
- Transform ways of working
- Build sustainable capabilities
The role is part of the Technology Pillar which provides, maintains and supports the infrastructure, telephony, network, WiFi, end-user devices, cloud capability and software across the entire Cabinet Office estate. Our user base includes the Cabinet Office, Crown Commercial Services, Estates and Government Property Agency.
Job description
The Enterprise Services Team is part of Cabinet Office Digital based in the Cabinet Office. It provides, maintains and supports the IT services (hosted and public cloud IT infrastructure, telephony, network security, internet connectivity, local area networks, WiFi, end-user devices, cloud capability and full software portfolio) relied upon by the entire Cabinet Office. Our user base of over ten thousand includes the Cabinet Office, Crown Commercial Services, Government Property Agency and a number of Ministers.
This role is within Network Operations team supporting the Enterprise Services, to lead the Network team and provide product and services including support to the organisation.
As Lead Network Operations Engineer, you will lead a highly skilled team to deliver the product and services to Cabinet office. You will also have the opportunity to work with complex Projects to deliver the optimum results.
Responsibilities
- Focus on completing tasks to maintain integrity, availability, performance and capacity management of the networking infrastructure.
- Establish the networking environment by designing system configuration, directing system installation and defining, documenting and enforcing system standards
- Manage escalated Incidents and Problems from the Live Service through to resolution.
- Carry out change control activities within the networking infrastructure,
- Manage Request for Change forms for internal and supplier change management
- Understand risk and impact of changes
- Document and configure management of networking infrastructure
- Work within technical compliance management to co-operate with technologies, such as PSN and Cloud computing etc.
- Team Management including recruiting and performance management.
- Occasional travel to the site(s) is required.
Person specification
It is essential that you have:
- Network Design, installation and fault finding experience.
- Experience of change management processes.
- Experience in an enterprise IT related role.
- Professional skills including excellent customer relationship and stakeholder management skills, with the ability to engage with and gain the confidence of colleagues at all levels.
- Technical expertise in supporting and administering Networks.
- Network monitoring and analysis of trends
- Mentor team members on technical issues, including day to day management of the Team
- LAN design/architecture data centres and branch office levels
- Network technologies IP, Ethernet, Switching, VLANS and good knowledge in network security practices.
- In-depth understanding of communication protocols (mainly TCP/IP) and routing protocols (e.g. BGP, OSPF)
Juniper and Cisco Switches/ Cisco ASA, Fortigate & Palo Alto Firewalls skills at expert level - Aerohive management and Access Points (desirable) or similar WiFi management experience including troubleshooting WiFi issues.
- Experience working with AWS Multi Account, TGW, VPCs and Route53.
Desirable skills
- Encryption solutions such as PKI and IPSec
- F5 application delivery controllers, load balancing
- 2 Factor Authentication Products: Duo, radius, and LDAP
- Familiarity with legislation pertaining to Government/Public Sector IT.
- Understanding of virtualisation products.
- JNCIA/JNCIS, F5, Palo Alto Networks certifications.
Behaviours
We’ll assess you against these behaviours during the selection process:
Technical skills
We’ll assess you against these technical skills during the selection process:
- Networking Technologies – Such as Layer 7, Palo Alto, Juniper, WiFi & AWS etc
Benefits
- Learning and development tailored to your role.
- An environment with flexible working options.
- A culture encouraging inclusion and diversity.
- A Civil Service Pension which provides an attractive pension, benefits for dependants and average employer contributions of 27%.
- A minimum of 25 days of paid annual leave, increasing by one day per year up to a maximum of 30.
Things you need to know
Selection process details
As part of the application process you will be asked to complete a CV and Statement of Suitability.
Please use your statement of suitability to (in no more than 1250 words) to explain how you consider your personal skills, qualities and experience provide evidence of your suitability for the role, with particular reference to the essential criteria in the person specification section of the job advert.
You will also be assessed on Technical Skills at application stage.
Should you be successful at sift, you will be invited to attend an interview where you will be assessed on behaviours, technical skills and strengths.
Expected timeline (subject to change)
Expected sift date WC 14th August 2023
Expected interview date/s WC 28th August 2023
Interview location – Video Interview
Reasonable adjustments
If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.
If you need a change to be made so that you can make your application, you should:
Contact Government Recruitment Service via cabinetofficerecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.
Complete the Assistance required section in the Additional requirements page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if youre deaf, a Language Service Professional.
Further information
If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the ‘contact point for applicants’ section.
Please note that this role requires SC clearance, which would normally need 5 years UK residency in the past 5 years. This is not an absolute requirement, but supplementary checks may be needed where individuals have not lived in the UK for that period. This may mean your security clearance (and therefore your appointment) will take longer or, in some cases, not be possible.
Please note terms and conditions are attached. Please take time to read the document to determine how these may affect you.
Any move to Cabinet Office from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at: https://www.childcarechoices.gov.uk.
A reserve list will be held for a period of 3 months, from which further appointments can be made.
If successful and transferring from another Government Department a criminal record check may be carried out.
In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf.
However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grs@cabinetoffice.gov.uk stating the job reference number in the subject heading.
New entrants are expected to join on the minimum of the pay band.
Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicants details held on the IFD will be refused employment.
A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.
This role is full time only. Applicants who wish to work an alternative pattern are welcome to apply however your preferred working pattern may not be available and you should discuss this with the vacancy holder before applying.
Feedback will only be provided if you attend an interview or assessment.
Security
Nationality requirements
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles (opens in a new window).
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Contact point for applicants
Job contact :
- Name : Stuart Howard
- Email : Stuart.howard@cabinetoffice.gov.uk
Recruitment team
- Email : cabinetofficerecruitment.grs@cabinetoffice.gov.uk
Further information
If you feel that your application has not been treated in accordance with the Recruitment Principles, and wish to make a complaint, then in the first instance you should contact Government Recruitment Service at: cabinetofficerecruitment.grs@cabinetoffice.gov.uk.
If you are not satisfied with the response that you receive, then you can contact the Civil Service Commission at: info@csc.gov.uk.
For further information on the Recruitment Principles, and bringing a complaint to the Civil Service Commission, please visit their website at: https://civilservicecommission.independent.gov.uk.
