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Civil Service Pension with an average employer contribution of 27%
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About the job
Job summary
The Insolvency Service is a leading Government agency which plays a crucial role in providing essential services to the public and to business. The work we do is important to the proper functioning of markets, the economy in general and support for thousands of people each year who are in financial difficulty.
Inclusive and diverse teams are important to us. We welcome and encourage applications from everyone, including groups underrepresented in our workforce. The Insolvency Service strives to ensure that the agency is a safe, inclusive and welcoming place for everybody to bring their true self to work and to help the agency to achieve its diversity objectives. We have 10 active employee network groups available to join or become an ally, these include LGBT+, FACES, Disability & Health, Break the Stigma, Womens, The Shed, Carers, Part Time Workers, No Limits and Grass Roots.
We offer full-time, part-time, job share and flexible ways of working. We value capability, technical skills and experience and we place great emphasis on lifetime development to support our people. We encourage our employees to become more involved in areas they feel strongly about, whether it be for the benefit of the agency, though our Engagement network or in their own local communities via volunteering opportunities.
The Insolvency Service is a great place to work, learn and grow your career.
The work of the Payment Protection Insurance (PPI) Team is focused on the timely distribution of funds received from the recovery of PPI related assets held on bankruptcy cases. This is a significant piece of work for the Insolvency Service which directly supports our objective of maximising returns to creditors.
The team is currently based across 3 locations: Chatham, Exeter and Manchester and we are now setting up a new team in Cardiff.
Job description
This is an exciting opportunity to join the Payment Protection Insurance (PPI) team, which is part of Business Services Directorate. The team is responsible for dealing with the distribution of funds received from the recovery of PPI related assets held on aged bankruptcy cases. The team work to demanding but achievable targets in a busy office environment. The work requires a reasonable level of numeracy skills with our aim being to start team members on straightforward tasks with the option of progressing to casework. After a period of consolidation competent case officers will be introduced to more complex cases.
Responsibilities
Responsibilities will include, but are not limited to:
- Managing a case load of bankruptcy and partnership cases.
- Sending letters and emails to insolvency creditors and dealing with follow up queries as well as requests for information.
- Entering information onto our computer system and producing standard reports for approval.
- Following guidance and protocols to prepare cases for payment and distributing funds to creditors.
- Providing excellent customer service.
- Providing general administrative support to the team and other business areas, when needed.
- Supporting Continuous Improvement activities, as well as team, directorate and wider agency initiatives.
Person specification
The successful applicant will be able to demonstrate the following skills, knowledge, and abilities:
- You will have an inquisitive mind and enjoy working with numbers and financial information.
- You will have an ability to work independently to follow instructions and guidelines carefully and to ask for help when needed.
- You will have a desire to work as part of a team to meet targets.
- You will have excellent organisational and time management skills which enable you to meet deadlines whilst being flexible when urgent works needs to be completed.
- You will have a motivation for learning and a desire to deliver excellent service to our customers.
- You will have basic IT skills or be prepared to learn these skills.
The role is based in Exeter. The Insolvency Service currently operates a hybrid working policy. The successful candidate will be expected to attend the office in Exeter an average of 40% of their working hours.
Benefits
£5,989 towards you being a member of the Civil Service Defined Benefit Pension scheme.
Find out what benefits a Civil Service Pension provides.
We want you have a good work-life balance and want to support you in all that you do so we offer a great benefits package:
- Flexible working arrangements and flexi-time.
- Full time new entrants to the Civil Service and those Civil Servants on modernised terms and conditions will be entitled to 25 days leave increasing on a sliding scale to 30 days after 5 years service.
- In addition to this you are entitled to 8 public/bank holidays plus an additional day of privilege leave.
- Competitive maternity, paternity and parental leave.
- 5 days paid leave for learning and development
- 5 days paid for volunteering
- Cycle to work scheme
- Season ticket loan
- Staff have access to an employee assistance programme, Workplace Wellness, for confidential, independent support and advice during difficult times in either their professional or personal life.
- Civil Service Pension
Your pension is a valuable part of your total reward package where the employer makes a significant contribution to the cost of your pension. Your contributions come out of your salary before any tax is taken. This means, if you pay tax, your take-home pay will not be reduced by the full amount of your contribution; and your pension will continue to provide valuable benefits for you and your family if you are too ill to continue to work or die before you retire. For more information, visit www.civilservicepensionscheme.org.uk
Things you need to know
Selection process details
As part of the application process you will be asked to complete a 500 word personal statement. Further details around what this will entail are listed on the application form.
Your personal statement should be no more than 500 words and should explain how you consider your personal skills, qualities and experience provide evidence of your suitability for the role, with particular reference to the essential criteria in the person specification.
We will test your experience as part of the sift process, if successful you will be invited to a short interview where we will test your experience and strengths. Full details of the selection process will be made available to shortlisted candidates once the sift has been completed.
Expected Timeline (subject to change)
Sift w/c 7/09/2023
Interview w/c 18/09/23
Location – MS Teams
Candidates are asked to note the above timetable, exercising flexibility through the recruitment and selection process
Further Information
A reserve list may be held for a period of 12 months from which further appointments can be made.
Any move to Insolvency Service from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk
Reasonable Adjustment
If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.
If you need a change to be made so that you can make your application, you should:
Contact Government Recruitment Service via insolvencyrecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.
Complete the Assistance required section in the Additional requirements page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if youre deaf, a Language Service Professional.
If successful and transferring from another Government Department a criminal record check may be carried out.
Security
In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf.
However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grs@cabinetoffice.gov.uk stating the job reference number in the subject heading.
New entrants are expected to join on the minimum of the pay band.
Transforming Workplaces
The Insolvency Service is currently delivering an exciting five-year transformation project that started in April 2022 which will define our future direction supporting a gradual migration to a Regional Centre model combined with smarter ways of working. As part of this, transforming our estate will align us with the government modernisation programmes making The Insolvency Service a great place to work.
We are letting you know about our future plans because if you are joining the Insolvency Service and are recruited into an office over the next five years that is not one of the Regional Centres, you will be expected to move to one of the Regional Centres in the future. This move would not attract financial assistance.
The 11 Regional Centres are : Birmingham, Cardiff, Croydon, Edinburgh, Exeter, Ipswich, Leeds, Manchester, Newcastle, Nottingham and Stratford.
Hybrid Working
Insolvency Service operates a hybrid working policy subject to business need, giving people the flexibility to choose when and where they work and collaborate with others.
Individuals are expected to work from one of the office locations stated in the advert to connect with their colleagues, as required by their role and business team needs. There is flexibility to split the working week, spending a minimum of 40% in the workplace, which includes the office, site visits, court etc.
Feedback will only be provided if you attend an interview or assessment.
Security
Nationality requirements
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles (opens in a new window).
Apply and further information
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Contact point for applicants
Job contact :
- Name : Sara Roderick
- Email : Sara.Roderick@insolvency.gov.uk
Recruitment team
- Email : InsolvencyRecruitment.grs@cabinetoffice.gov.uk
Further information
They have been discriminated against under the Equality Act 2010.
There have been procedural irregularities at any stage of the recruitment process.
If you feel that your application has not been treated in accordance with the recruitment principles, and wish to make a complaint, then you should contact in the first instance: insolvencyrecruitment.grs@cabinetoffice.gov.uk. If you are not satisfied with the response that you receive you can then contact the Civil Service Commission.
All complaints must be received by the contact point for applicants within 24 hours from the date the applicant is advised of their non-success at sift, assessment or interview. Complaints will be considered by an independent third-party outside of the recruitment campaign. The decision will be conveyed to the applicant, in writing, within 5 working days of receipt of the complaint. The recruitment process will usually be put on hold until the complaint has been resolved.
Complaints may also be made to the Civil Service Commission at any time if the individual believes their application has not been treated in accordance with the recruitment principles (appointment on merit through fair and open competition). However, complaints must first have been raised with Government Recruitment Service.
