Business Change and Continual Improvement Manager

We welcome applications from all communities and we don’t discriminate against any identity. We’re interested to hear from you, regardless of your background.

Could you plan and deliver operational change in-order-to drive efficiency?

Are you able to build up strong working relationships with various stakeholders?

Can you work collaboratively to successfully identify improvements and implement solutions?

If so, we’d love to hear from you!

The Maritime and Coastguard Agency (MCA) implements the government’s maritime safety policy in the United Kingdom and works to prevent the loss of life and occurrence of pollution on the coast and at sea.

Safer lives, Safer ships, Cleaner seas.

Our vision is to be a world-leading organisation, accelerating the transition to sustainable shipping with non-negotiable safety standards. We put our people, our customers and our planet at the heart of everything we do. 

Find out more about what it’s like working at the Department for Transport.

We have an exciting opportunity for two Business Change and Continual Improvement Managers to join us in our UK Maritime Services (UKMS) directorate.

 The Seafarer Services Section ensures high standards of marine safety and marine environmental protection through delivery of policy, legislation and associated guidance within the areas of Seafarer Safety and Health, and Seafarer Training and Certification. These branches deal with the health requirements for seafarers on all UK ships and the skills and qualifications of all seafarers working on UK vessels.

 The Business Change and Continual Improvement Managers will co-ordinate, plan and deliver change and improvement projects within Seafarer Services. This includes the review and modernization of existing systems and processes including maintenance and update work, as well as supporting and coordinating activity associated with the planning, development and implementation of new processes, IT systems and process workflows.

 The successful applicants will have line management responsibility and oversee the work of the Business Change and Continual Improvement Coordinator.

 This role provides the opportunity to utilise your creativity to identify solutions and see this through to delivery, supporting others through the beneficial changes and seeing the positive outcome of your work. 

 Responsibilities include but are not limited to:

•  Planning and delivering operational change and managing continual improvement within Seafarer Training and Certification. This will be in a customer contact centre process environment involving the processing of applications and database IT systems.
• Identifying areas of business improvement within Seafarer Training and Certification processes and IT systems to drive efficiency, productivity and customer service through the analysis of existing work flows.
• Designing process flows/runbooks for new and existing processes to assist with the implementation of new processes and new IT systems.
• Engaging with stakeholders, within and outside of Seafarer Training and Certification, who will be affected by a process or system change throughout the change implementation journey ensuring they have sufficient training guidance and understanding of the change. Stakeholders will include, but not be limited to, Certification Colleagues, MCA IT, Marine Offices and MCA Procurement.
• Leading and co-ordinating meetings and working groups with relevant stakeholders to analyse opportunities for improvements to existing main systems and working practices, inviting input from stakeholders and communicating project plans and progress. Stakeholders will primarily be Certification Operations Manager, Certification Manager, Certification Officers and STC Business team.

For an in-depth insight into the role, please refer to the Role Profile attached to this advert.

This role will be based in the Southampton HQ.  MCA supports flexible working and operates a hybrid working model between home and office for this role, giving you greater flexibility over where and when you work. Details of the arrangement will be discussed further with your line manager.

There may be a requirement for travel on official duty within the UK, which may involve overnight stays away from home.

We are looking to be joined by someone who has experience of identifying areas for business improvement and designing process flows/runbooks for new and existing processes.

You will be confident engaging and collaborating with stakeholders and will utilise your excellent communication and interpersonal skills to build rapport and establish yourself as a trusted advisor, able to sell the benefits of change and influence other to achieve buy-in and acceptance.

 You are naturally inquisitive and value knowledge, ask questions and seek answers in-order-to deliver successful outcomes.  You have good attention to detail and are thorough with your work to ensure accuracy.

 About Operational Delivery Profession (ODP) 

Operational Delivery Profession (ODP) is the largest and most diverse professional community across the Civil Service. Many of us will have an association with several professional communities or specialisms, ODP applies to all public facing roles / or a role that is primarily aligned to supporting the work of those with public facing roles. All critical to the delivery of UK public services. 

We’ll assess you against these behaviours during the selection process:

• Seeing the Big Picture
• Changing and Improving
• Making Effective Decisions
• Communicating and Influencing
• Working Together

Job contact :

• Name : Joe Timmons
• Email : joe.timmons@mcga.gov.uk

Recruitment team

• Email : dftrecruitment.grs@cabinetoffice.gov.uk