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About the job
Job summary
Are you a dedicated person who is passionate about making a difference?
Would you like to work for the Ministry of Defence?
Defence Business Services (DBS) is one of the largest shared service organisations in Europe that provides a wide range of corporate services, to over 1.2 million end users, including serving and past military and families, as well as MoD civil servants and industry. DBS delivers large scale administration and smaller specialist services to enable the wider MOD to focus on its core aims, maintaining the UKs Defence and Security. Services include Human Resources, Pay, Veterans, Finance and Procurement.
Our Vision – To support UK defence customers with outstanding service every time.
Our Mission Together we will proudly support Defence, continuously improving and delivering flexible, timely, sustainable and value for money services that underpin the whole force and enhance operational capability.
DBS is committed to creating a great place to work for all our colleagues. We are building an inclusive culture and respectful environment that reflects the diversity of the society.
We want to maximise the potential of everyone who chooses to work for us through opportunities to develop your skills and experience. We also offer a range of flexible working patterns and support to make a fulfilling career accessible to you and offer a Civil Service pension with an average employer contribution of 27%. Where your role permits, we support a blended working approach alternatively known as hybrid working.
Come and join the DBS community today!
Job description
To maintain, monitor and manage the provision of support for the Armed Forces concerning worldwide Casualty and Compassionate Casework, post death administration and mass casualty incidents.
– This role is office based however, DBS are working hard to improve our access to, and use of, digital technology, empowering our people to work remotely.
The incumbent of the post will be responsible for administering all casualty and compassionate casework. Ensuring casualty and Compassionate cases are dealt with in a timely, accurate and sensitive manner by:
Tasking Services/Units to provide notification and support to families of casualties.
Ensuring the appropriate arrangements are made for transporting relatives overseas to the bedside of the injured and for arranging the repatriation of the deceased.
Liaison with Civil authorities over occurrences involving Service Personnel.
Briefing higher authorities as necessary on high profile cases and entering and maintaining full details of cases on appropriate databases.
Action requests for compassionate travel for entitled personnel serving overseas to return to the UK when circumstances dictate. This will involve: liaison with other agencies to arrange transport and support and deciding on the appropriate priority for travel.
Person specification
This post can be very busy and the duties are often demanding, dealing with bereaved families and potentially distressing matters. An understanding of military personnel procedures and an extensive understanding of the organisational structures of the 3 Services is highly desirable.
The incumbent will also be required to participate in an on call roster for augmentation of the JCCC in the event of a major casualty incident, for which an on-call allowance will be paid. This commitment may require you to respond and work outside normal office hours. Overtime and any additional travel costs may be claimed for such duties. The incumbent must be IT literate and familiar with JPA and Microsoft Office Packages.
This post is office based.
Behaviours
We’ll assess you against these behaviours during the selection process:
- Leadership
- Managing a Quality Service
- Delivering at Pace
- Making Effective Decisions
- Working Together
- Seeing the Big Picture
- Communicating and Influencing
We only ask for evidence of these behaviours on your application form:
- Leadership
- Delivering at Pace
- Making Effective Decisions
- Working Together
Benefits
An environment with flexible working options Monday-Friday
25 days paid annual leave rising (1 day per year) to 30 days upon completion of 5 years service (pro rata). In addition to 8 public holidays per year, you will also receive leave for HM The Kings birthday
An opportunity to be considered for Reward & Recognition- £250-£5000 per year.
Family-friendly policies including- parental leave and adoption leave
Learning and development tailored to your role
Professional and personal development of skills
A culture encouraging inclusion and diversity
Minimum of 15 days special leave in a rolling 12 month period for volunteer reserve commitments
Special paid leave to volunteer up to 6 days per year
The post does not offer relocation expenses.
Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts.
External recruits who join the MOD who are new to the Civil Service will be subject to a six-month probation period.
This position is advertised at 37 hours per week.
Things you need to know
Selection process details
Please ensure that at the application and interview stages of the campaign you review the Success Profiles Framework to assist you in the demonstration of your skills and experience.
Your suitability for the role will be assessed using the Success Profile elements that have been chosen for this campaign. Each element will be scored accordingly, and the successful candidate will be appointed on merit.
Applications will be sifted on all Success Profile elements, but in the event of a high number of applications, an initial sift will be conducted on the behaviour “Making Effective Decisions”
In this instance the remaining elements will be tested at interview.
At application stage you will be assessed against the following:
Behaviours:
Leadership
Delivering at Pace
Making Effective Decisions
Working Together
Completing your application
Behaviour examples requires more than just information about what you did, it requires you to explain. There are many different approaches you could take to writing behaviours, such as the STAR, or the CAR method. As to which one you chose to use, its all down to your personal style of writing. Within the Civil Service, the most common approach is: The STAR method
Using the STAR method, allows you to set the scene, show what and how you did and the overall outcome. The job holder (and later the interviewer) will use this method to gather all the relevant information about a specific capability that the job requires.
Situation – Describe the situation you found yourself in. You must describe a specific event or situation. Be sure to give enough detail for the job holder to understand.
- Where are you?
- Who was there with you?
- What had happened?
Task – The job holder will want to understand what you tried to achieve from the situation you found yourself in.
- What was the task that you had to complete and why?
- What did you have to achieve?
Actions – What did you do? The job holder will be looking for information of what you did, how you did it and why. Keep the focus on you. What specific steps did you take and what was your contribution? Remember to include how you did it, and the behaviours you used. Try to use I rather than we to explain your actions that lead to the result. Be careful not to take credit of something that you did not do.
Results – Dont be shy about taking credit for your behaviour. Quote specific facts and figures easily understandable.
- What results did the actions produce?
- What did you achieve through your actions and did you meet your goals?
- Was it a successful outcome? If not what did you learn from the experience?
Keep the situation and task parts brief. Concentrate on the action and the result. If the result was not entirely successful describe what you learned from this and what you would do differently next time. Make sure you focus on your strengths.
Remember- if you are a school leaver or out of employment, and feel that you dont have the experience to apply for this role then do this-
Make a list of your skills, strength and experience
Focus on your education/day-to-day life/extra-curricular activities such as team sports
Highlight anything that would help you perform in the job that you are applying for
For more information on applying for Civil Service jobs and completing your application please visit-
The STAR method , National Careers Service
At interview you will be assessed against the following:
Behaviours:
Managing a Quality Service
Delivering at Pace
Seeing the Big Picture
Communicating & Influencing
In the rare case where individuals have exact matching scores, the order of merit will be determined based on the behaviour scores at interview in the following order:
Communicating and Influencing
Managing a Quality Service
Leadership
If candidate scores are still exact, the merit order will then be determined on the sift score in the below order or priority:
We want to offer opportunities to all who are successful at interview for our roles, but this isnt always possible, so we do hold candidates on an active reserve list for 12 months.
Application sifting is scheduled to take place on week commencing :TBC
Interviews are currently taking place face to face and will be conducted week commencing: TBC
A minimum of 2 full working days notice will be provided for interviews. We endeavour to stick to these dates, but these are subject to change around business needs.
To assist with your application please find attached below:
1. DBS Candidate Information Guide
The Civil Service embraces diversity and promotes equality of opportunity. There is a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
If you need to advise us that you need additional help or reasonable adjustments for the recruitment process, please contact: DBS-EnhancedRecruitmentTeam@mod.gov.uk
As a result of the changes to the UK immigration rules which came into effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points-based system, where a role has been deemed to be business critical.
The role currently being advertised has not been assessed as business critical and is therefore NOT open to applications from those who will require sponsorship under the points-based system. Should you apply for this role and be found to require sponsorship, your application will be rejected, and any provisional offer of employment withdrawn.
MOD Recruitment Satisfaction Survey we may contact you regarding your experience to help us improve our customer satisfaction. The survey is voluntary and anonymous. You may however be given the opportunity to provide additional information to help us improve our service which includes the collection of some personal data as defined by the United Kingdom General Data Protection Regulation (UK GDPR). The MOD Privacy Notice sets out how we will use your personal data and your rights.
Previous applicants need not apply
Feedback will only be provided if you attend an interview or assessment.
Security
Nationality requirements
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles (opens in a new window).
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Contact point for applicants
Job contact :
- Name : Mrs Katie ELKINS
- Email : katie.elkins996@mod.gov.uk
- Telephone : 03001 563537
Recruitment team
- Email : DBS-EnhancedRecruitmentTeam@mod.gov.uk
Further information
