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About the job
Job summary
This is an exciting opportunity to join the team at Wakehurst, Kews Wild Botanic Garden in Sussex, in the newly established role of Visitor Experience Duty Manager.
Job description
We are looking for dynamic, proactive, and motivated people with a can do attitude and a willingness to be flexible and get stuck in as required. A proven track record of delivering high levels of customer service is an essential requirement and previous operational management or supervisory experience within a visitor attraction would be a key advantage. Strong people management skills with the ability to work collaboratively and make informed decisions under pressure will be pivotal to the success of this role.
Person specification
Our Duty Managers will be at the heart of the visitor operation and will be responsible for overseeing and co-ordinating the daily running of Wakehurst to ensure that we consistently deliver maximum visitor enjoyment and quality presentation standards whilst maintaining the health, safety and security of the gardens, buildings, staff, volunteers, and visitors.
As part of this role, regular weekend and bank holiday working will be required on a rota basis. Some event days may require an early start/late finish.
Benefits
Our fantastic benefits package includes opportunities for continuous learning, a generous annual leave entitlement, flexible working to help you maintain a healthy work-life balance, an Employee Assistance Programme and other wellbeing support such as cycle to work scheme and discounted gym membership. We also offer a competitive pension, an employee discount scheme and free entry into a wide range of national museums and galleries, as well access to our own beautiful gardens at Kew and Wakehurst.
Things you need to know
Selection process details
To apply for this role, please submit your application through the Kew Gardens website.
Feedback will only be provided if you attend an interview or assessment.
Security
Successful candidates must undergo a criminal record check.
Nationality requirements
This job is broadly open to the following groups:
- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)
Working for the Civil Service
The
Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
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