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About the job
Job summary
Job description
Reporting and Offender Management (ROM) Teams are responsible for the attendance and management of a large number of Immigration offenders, who, due to their current circumstances and conditions of their Immigration bail are required to maintain contact with the Home Office. Contact with the reporting population can be via numerous formats including face to face attendance at one of the 14 reporting centres within the UK or at a suitable designated location.
The roles will form part of the IE team, with the majority of the role working within (but not restricted to) the Reporting Centres. The team are an integral part of Immigration Enforcement and play a key role in detaining and removing those that remain illegally in the UK, promoting a compliant environment and encouraging voluntary departure. The successful candidates will undertake a range of duties, which supports this strategy.
Person specification
Reporting teams are responsible for achieving 3 key objectives:
- Meaningful contact that encourages voluntary return.
- Management of a reporting population that drives compliance.
- Progression of cases towards removal or other case conclusion.
Reporting Centres are a fast-moving, reactive environment, requiring strong organisational and management skills, as well as being able to make quick well-judged decisions.
Successful candidates will be required to work across all Immigration work streams including:
- Co-ordination of central Reporting work this will include working with the 12 teams within the command and supporting them with administrative functions such as dealing with email and telephone queries, analysing databases to clear and identify priority work.
- Line Management and development of administrative staff.
- Interaction with internal and external stakeholders to develop workstreams.
- Front Office – Managing the reporting population, dealing with queries, complaints, signposting, allocating and interventions.
- Workflow – Progressing cases to conclusion.
- General office tasks including answering the phone, inbox management etc.
- Operational support – Working with Immigration Enforcement teams.
Reporting Centre teams are undergoing a period of transformation. This is an exciting period of change that will bring additional opportunity to learn and develop within the role. There is a greater operational emphasis, responsibility and contribution to Immigration Enforcement’s priorities. If you are an individual who is adaptable to change, flexible and thrives on challenge, then you are encouraged to apply. We are looking for suitable candidates who can demonstrate the following skills:
- Ability to confidently manage potentially difficult and challenging situations.
- Flexible and adaptive to change.
- Work in an organised manner to deliver on time and to a high standard.
- Able to remain focussed on delivery under pressure.
- Are able to actively seek information from offenders to understand their needs.
- Are committed to continuous improvement.
- Have a strong sense of personal ethics and honesty.
Due to the nature of this role there will be occasions when you will be required to work later than the scheduled working day. Applicants should take this into consideration when applying.
Due to business needs and reporting centre opening hours, there are core hours that will need to be worked. This will vary depending on the individual reporting centre.
Key responsibilities will include (but not limited to):
- Managing a team of Administrative Officers to drive performance and improvement.
- Planning and assisting with the detention and removal of Immigration Offenders.
- Conducting Marriage Investigation work, leading on interviews and referring cases for tasking
- Conducting telephone reporting events. Where appropriate, proactively prompting individuals towards case resolution options including meaningful voluntary departure conversations.
- Conducting appropriate Intervention and Emergency Travel.
- Documenting interviews to assist in case progression and obtaining documentation for those liable to removal from the UK.
- Dealing with complaints/queries by telephone, escalating where appropriate.
- Signposting cases requiring additional considerations.
- Overseeing contact management with those who are required to report.
- Participating and leading team performance meetings.
- Creating and issuing reporting restrictions and serving decisions and notices.
- Promoting voluntary return from the UK.
- Working collaboratively and develop strong working relationships across all relevant teams and stakeholders to deliver business outcomes.
- Considering and addressing safeguarding and vulnerability issues appropriately.
- Being flexible and adaptive to change.
- Dealing with enquiries/complaints.
- Acting as Duty Executive Officer and supporting Administrative Officers with questions and decision making in the first instance and escalating to the Reporting Centre Manager when required.
This list is not exhaustive and you will be required to complete other activities as part of your daily routines.
Essential criteria
Successful candidates must have the following proven skills:
- Customer service experience.
- An ability to confidently manage potentially difficult and challenging situations
- Be flexible and adaptive to change.
- Able to work in an organised manner to deliver on time and to a high standard.
- Able to remain focussed on delivery under pressure.
- Able to actively seek information from people and understand their needs.
- Confident in taking ownership and being responsible for making decisions.
Desirable criteria
- Previous Line Management experience.
Behaviours
We’ll assess you against these behaviours during the selection process:
We only ask for evidence of these behaviours on your application form:
- Communicating and Influencing
Benefits
- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension with an average employer contribution of 27%
Things you need to know
Selection process details
This gives us the best possible chance of finding the right person for the job, drives up performance and improves diversity and inclusivity.
As part of the application process, you will be asked to complete:
- A statement of suitability (personal statement) (maximum 500 words).
- Provide evidence of the lead behaviour – Communicating and Influencing (maximum 250 words).
Further details around what this will entail are listed on the application form.
The statement of suitability should be aligned to demonstrate your skills and experience for the role and how you meet the essential criteria as detailed in the job description.
For guidance on how to construct your personal statement, you are encouraged to visit Civil Service Careers. Links Statement
For guidance on how to construct your behaviour examples, you are encouraged to visit Civil Service Careers. Links Behaviours
The sift will be held on the statement of suitability (personal statement) and the Lead Behaviour – Communicating and Influencing.
The statement of suitability will be scored first for all candidates. Those who achieve the minimum pass score for the statement of suitability, will progress to a full sift where all behaviours will be scored. These candidates will therefore receive a sift score for both elements. Candidates who fail to meet the minimum pass score for the statement of suitability will not have their behaviours scored and will therefore only receive a sift score for the statement of suitability.
However, if a large number of applications are received, the sift will be conducted on the Lead Behaviour – Communicating and Influencing only.
If you are successful at sift stage, you will be invited to an interview which will be a blended approach of strength-based questions and behaviour-based questions.
Strengths are the things that you do regularly, do well and that motivate you. To find out more about strength based questions click here
Sift and Interview dates
Sift is expected to take place week commencing 8th January 2024.
Interviews are expected to take place week commencing 29th January 2024.
Interviews will be carried out via video. Candidates will be required to have access to:
- A laptop (personal or work) with a working webcam
- Good internet connection
- Skype for Business/Microsoft Teams
Please note: Due to time constraints we may not be able to offer alternative interview date(s). It is therefore expected that candidates who are successful at sift stage will make themselves available during the above time frame given.
We will try to meet the dates set out in the advert. There may be occasions when these dates will change. You will be provided with sufficient notice of the confirmed dates.
Further Information
For meaningful checks to be carried out, individuals need to have lived in the UK for a sufficient period of time to enable appropriate checks to be carried out and produce a result which provides the required level of assurance. You should normally have been resident in the United Kingdom for the last 3 years if the role requires CTC clearance, 5 years for SC clearance and 10 years for DV. A lack of UK residency in itself is not necessarily a bar to a security clearance and applicants should contact the Vacancy Holder/Recruiting Manager listed in the advert for further advice.
NOTE FOR CANDIDATES: Please ensure that all examples provided in your application are taken directly from your own experience and that you describe the examples in your own words. All applications are screened for plagiarism and copying of examples/answers from internet sources. If any is detected the application will be withdrawn from the process. Further action, including disciplinary action, may be considered in such cases involving internal candidates. Providing false or misleading information would be contrary to the core values of honesty and integrity expected of all Civil Servants.
Please note: If you are currently an agency member of staff working within the Home Office, a contractor or contingent worker you can only apply for roles that are advertised externally, i.e., outside the civil service. If you are eligible to apply for a role, you are required to select yourself as an external applicant and not internal when submitting your application on Civil Service jobs. This will prevent any delays in pre-employment checks should you become successful in being made an offer of employment after the Interview stage.
Reserve List
A location-based reserve list of successful candidates will be kept for 12 months. Should another role or similar role become available within that period you may be offered this position.
When completing your application you will have the opportunity to select your preferred location(s). Please ensure you select all locations you are interested in. Candidates who are successful at Interview will be placed in order of merit per location and provisional job offers will be made in strict merit order per location preference. Provisional offers are made, as they are on condition that you successfully pass all pre-employment checks.
Are these Reserved Posts for UK Nationals only?
UK nationals who hold dual nationality are able to apply for this reserved post. If a UK passport is not being presented, then candidates will need to provide alternative evidence of UK nationality in line with the Civil Service Nationality Rules.
Northern Ireland is part of the UK. As stated in the Belfast Agreement, also known as the Good Friday Agreement, the Government of the United Kingdom of Great Britain and Northern Ireland and the Government of Ireland recognise the birthright of all the people of Northern Ireland to identify themselves and be accepted as Irish or British, or both, as they may so choose, and accordingly confirm that their right to hold both British and Irish citizenship is accepted by both Governments and would not be affected by any future change in the status of Northern Ireland.
Annualised Hours Working
There is no shift working requirement, and therefore no AHW allowance available for this these posts.
Appearance
As part of this role you will be required to wear a uniform (which will be provided). Staff must ensure that their uniform is worn correctly, in line with these uniform standards, is kept clean and is well presented. To support this requirement, adequate uniform supplies will be available and issued. Uniformed staff represent their organisation at all times and should ensure that their dress and personal appearance reflects this responsibility.
Personal Safety Training (PST)
These roles can be physically demanding and if successful you will be required to complete and pass specialist training including Personal Safety Training (PST) which develops skills in personal safety, arrest and restraint techniques. This demands physical activity and physical contact with delegates on the course. You will be required to complete a PST health declaration and, if necessary, attend a medical examination. A formal offer will be conditional upon you being physically fit to undertake and pass the training.
Flexible working is not an option
This role is not suitable for a combination of office and home-based working due to the requirements of the role. Successful candidates will be required to attend the office/other work location as specified in the advert at all times to carry out this role.
Part-time
If you are considering applying for part time hours, please contact HORCCampaignTeamIE@homeoffice.gov.uk to discuss your request as not all working patterns may be accommodated.
Every day, Home Office civil servants do brilliant work to develop and deliver policies and services that affect the lives of people across the country and beyond. To do this effectively and fairly, the Home Office is committed to representing modern Britain in all its diversity, and creating a welcoming, inclusive workplace where all our people are able to bring their whole selves to work and perform at their best.
We are flexible, skilled, professional and diverse. We work to recruit and retain disabled staff and area Disability Confident Leader. We are proud to be one of the most ethnically diverse departments in the civil service. We are a Social Mobility Foundation top 75 employer.
New entrants are expected to join on the minimum of the pay band.
Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.
For further information please see the attached notes for candidates which must be read before making an application.
Existing Civil Servants should note that some of the Home Office terms and conditions of employment have changed. It is the candidates responsibility to ensure they are aware of the Terms and Conditions they will adopt should they be successful in application and should refer to the notes for candidates for further details.
Transfer Terms: Voluntary.
If you are invited to an interview you will be required to bring a range of documentation for the purposes of establishing identity and to aid any pre-employment checks.
Please see the attached list of Home Office acceptable ID documents.
Any move to the Home Office from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk
Reasonable Adjustments
If a person with disabilities is at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.
If you need a change to be made so that you can make your application, you should:
- Contact Government Recruitment Service via HOrecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs
- Complete the Assistance Required section in the Additional Requirements page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a language service professional
If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the Contact point for applicants section.
Feedback will only be provided if you attend an interview or assessment.
Security
Nationality requirements
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles (opens in a new window).
Apply and further information
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Contact point for applicants
Job contact :
- Name : Home Office Resourcing Centre
- Email : HORCCampaignTeamIE@homeoffice.gov.uk
Recruitment team
- Email : HOrecruitment.grs@cabinetoffice.gov.uk
Further information
principles, and wish to make a complaint, then you should contact in the first instance
HORecruitment.GRS@cabinetoffice.gov.uk. If you are not satisfied with the response that you receive, then you can contact the Civil Service Commission.
