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About the job
Job summary
Have you got excellent communication skills with a passion for delivering excellent customer service?
Do you love to support and develop others?
If so, we would love to hear from you!
Job description
You will manage a team of six, to support and promote the very best operational practice throughout the Driver and Vehicle Standards Agency (DVSA) by:
- Working with policy and project teams to develop, provide and update advice and guidance.
- Creating and maintaining knowledge management system information.
- Conducting report analysis, ensuring customers follow rules of monitoring agreements.
- Ensuring test result data is correct.
- Processing delegated examiner and CPC4 assessor results.
- Providing a post room service.
- Performing various system support activities.
This is a fantastic opportunity to work in a fast paced, varied environment which offers you exposure to a wide range of stakeholders, both internal and external.
Responsibilities include, but are not limited to:
- Liaising with relevant business areas and participation in meetings and projects to gain knowledge to enable the development of procedures and creation of knowledge management information.
- Managing the drafting, updating, timely publishing and archiving of procedures and maintaining accurate records and folders.
- Developing the Knowledge Management System ensuring that information is correct and appropriate.
- Executing management responsibilities effectively and in line with DVSA policies and processes, planning and coordinating tasks and activities and taking responsibility for ensuring objectives are delivered.
For more information about the role and responsibilities please see the attached Candidate Pack.
Additional Information
This role is based in Newcastle, your presence at this location will form part of the working arrangements agreed with you. We operate a hybrid working model giving you greater flexibility about where and when you work. Our current expectation is that you will spend a minimum 50% of your time at your base location. Visits to other DVSA sites or work locations count towards the 50%. Please be aware there is a Civil Service wide expectation to increase office attendance to 60% and we are working on our implementation plan.
You will be required to occasionally travel to Swansea and other DVSA locations, however you will be notified in advance.
Whilst we welcome applications from those looking to work with us on a part time basis, there is a business requirement, for the successful candidate to be able to work at least 30 hours per week.
Person specification
You will have excellent communication and interpersonal skills, able to interact with others in an engaging and enthusiastic way. You can quickly build rapport and lasting positive relationships, as well as dealing with conflict and handling challenging conversations professionally and with sensitivity.
You will be a passionate and motivational leader with experience of leading a team to achieve customer service targets, performance, and quality standards. You will have an ability to work at pace and will have good drafting skills with the ability to produce high quality documents.
You will have excellent analytical and problem-solving skills, and the ability to quickly develop recommendations, based evidence available to you.
You will need to build strong relationships through collaboration with colleagues and stakeholders. Your team will strive to achieve a high standard of customer experience and meet a range of key performance indicators.
Please take note that DVSA does not hold a UK Visa & Immigration (UKVI) Skilled Worker License sponsor and are unable to sponsor any individuals for Skilled Worker Sponsorship.
About Us
The Driver and Vehicle Standards Agency (DVSA) helps keep Britain moving, safely and sustainably.
We do this by helping people through a lifetime of safe and sustainable journeys, helping them keep their vehicles safe to drive, and protecting them from unsafe drivers and vehicles.
Were working hard to:
- make roads safer
- improve services for our customers
- make road transport greener and healthier
- harness the potential of technology and data
- grow and level up the economy
Were committed to giving all our colleagues purpose, professionalism and pride in what we do. We work in supportive, diverse and inclusive teams where everyone is valued. You can grow, develop and progress, and make a real difference to society.
We pride ourselves as being an employer of choice and welcome and encourage applications from everyone, such as ethnic minorities, women, disabled people and those who identify as LGBT+.
To find out more about how we champion diversity and inclusion in the workplace and making DVSA a great place to work visit our Careers website.
Behaviours
We’ll assess you against these behaviours during the selection process:
Benefits
- An environment with flexible working options where we encourage a great work-life balance
- Exceptional pension with an employer contribution of an average of 27%
- Generous Annual Leave – 25 days holiday, increasing by 1 each year of service, up to 30
- 8 Bank Holidays plus an additional Privilege Day to mark the Kings birthday
- Latest IT and Tech devices
- A culture encouraging inclusion and diversity with a range of staff communities to support all our colleagues
- Excellent learning and development tailored to your role including paid apprenticeships up to Masters level
- Wide range of discounts schemes on high street names
- Employee assistance program for health and well being
- Cycle to work scheme and Gym membership offers
- For more information see visit our careers page
Things you need to know
Selection process details
The sift is due to take place 08 – 09 January 2024.
Interviews are likely to be held week commencing 22 January 2024.
This interview could be conducted via a video interview, details of which will be provided to you should you be selected for interview.
Well try to meet the dates weve set out in the advert. But there may be occasions when these dates will change. Well give you plenty of notice of any important dates.
How to Apply
As part of the application process you will be asked to provide a Personal Statement. Further details around what this will entail are listed on the application form.
For your Personal Statement, please provide detailed evidence of the following:
- Your excellent communication skills (written and verbal) and interpersonal skills.
- Your experience of managing a wide range of tasks.
- Your experience of analysing data.
- Your experience of liaising and actively participating in meetings and discussions with staff of all grades and stakeholders.
Your personal statement will be limited to a maximum of 1000 words.
The selection process will be designed specifically for the role. As a result, your assessment will include:
- an interview and a presentation
If you would like to find out more about what its like to work for DVSA and how to apply, we will be holding virtual sessions to find out more. Please click here to secure your place at one of our upcoming events.
Youre encouraged to become familiar with the candidate pack as you may be assessed against any of the criteria recorded within.
The Department for Transport recruits using Success Profiles. For each role, we consider what you need to demonstrate to be successful.
This gives us the best possible chance of finding the right person for the job, drives up performance and improves diversity and inclusivity.
You can read more about Success Profiles here.
Reasonable Adjustments
As a Disability Confident Leader employer, we are committed to ensuring that the recruitment process is fair, accessible and allows all candidates to perform at their best. If a person with a visible or non-visible disability is substantially disadvantaged, we have a duty to make reasonable changes to our processes.
Complete the Assistance required section in the Additional requirements page of your application form to tell us what changes or help you might need during the recruitment process. For instance, you may need wheelchair access at an interview, or if youre deaf, a Language Service Professional.
If you need a reasonable adjustment so that you can complete your application, you should contact Government Recruitment Service via dftrecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.
Document Accessibility
If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the ‘Contact point for applicants’ section.
This job advert contains links to the DfT Careers website. Our website provides useful guidance and information that can support you during the application process. If you cannot access the information on our website for any reason, please email DRGComms@dft.gov.uk for assistance.
Further Information
For more information about how we hire, and for useful tips on submitting your application for this role, visit the How We Hire page of our DfT Careers website. You can find detailed information about the recruitment process and what to expect when applying for a role.
Pre-employment Checking
Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicants details held on the IFD will be refused employment.
A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5-year period following a dismissal for carrying out internal fraud against government.
Feedback will only be provided if you attend an interview or assessment.
Security
Nationality requirements
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles (opens in a new window).
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Contact point for applicants
Job contact :
- Name : Shaun Milne
- Email : shaun.milne@dvsa.gov.uk
Recruitment team
- Email : dftrecruitment.grs@cabinetoffice.gov.uk
Further information
