Operations Director

His Majesty’s Courts and Tribunals Service is responsible for the administration of the criminal, civil and family courts and tribunals in England and Wales and non-devolved tribunals in Scotland and Northern Ireland. 

HMCTS’ Operations Directorate currently has around 15,000 staff, operating from around 350 locations including courts, tribunals and hearing centres, and seven large business centres. The Operations Director (‘the Director’) has overall accountability for the successful delivery of all operational business in HMCTS and some elements of a major programme of change (’Reform’), whilst providing general support to the CEO in running the organisation effectively.

The Director directly line manages: three SCS2 Directors who are responsible for the delivery of frontline business to the customer around 350 locations, and three SCS1 Deputy Directors.

This is a Nationally based role

Accountabilities

• You will lead and have strategic accountabilities for all operational and change activities across frontline courts, tribunals, national services and headquarters’ support offices within the Operations Directorate.
• You will work in a highly complex stakeholder environment, building and maintaining effective relationships across HMCTS, Ministry of Justice, Ministers, Judiciary, Board members, senior judicial partners and senior representatives within the Criminal, Civil, Family and Administrative Justice Systems.
• You will be a key member of HMCTS’ most senior decision-making bodies, including an executive member of the HMCTS Board.
• You will be accountable for an annual budget of £1.3bn and approximately 15,000 staff working from around 350 locations across England, Scotland and Wales. You will manage the budget through effective financial management within the HMCTS/MoJ rules and within agreed tolerances.
• You will have line management responsibility for three PB2 Directors and three PB1 Directors.

Service delivery

• You will be accountable for performance, service delivery and improvement across the operational frontline and headquarters’ support teams.
• You will ensure robust and comprehensive business planning approaches are in place to manage strategic and tactical risks and issues.
• You will provide strategic leadership and direction through a demanding and prolonged period of substantial change, whilst continuing to optimise operational performance and service delivery and consistently striving for service excellence.

Change

• You will ensure business readiness for change across Operations, and that leaders have the relevant training, skills, tools and support they need to make change happen.
• You will champion modernisation, including the vision of HMCTS Reform, and communicate this effectively to staff, the Judiciary, and Ministers – driving cultural change within your sphere of influence.
• You will maintain oversight of significant implementation issues and the impacts, ensuring they are addressed through collaborative working between Operations and change Programme teams.
• You will challenge change programmes to ensure delivery of new products is done sympathetically to operational priorities and enables the expected benefits to be realised. You will ensure your directors have a clear understanding and drive through the delivery of change benefits alongside their wider deliverables. 

People

• You will work with your directors to identify and develop talent to ensure there are sustainable succession plans for critical roles as well as plans to help increase diversity at senior levels.
• You will promote a diverse and inclusive working environment across HMCTS Operations Directorate, which may include coaching and/or mentoring colleagues to help them reach their full potential.
• You will work across the organisation to drive up staff engagement levels.

Collaboration

• You will foster an environment of collaboration across HMCTS, the department and wider Justice System in order to deliver the best outcome for any area of our work. You will do this by: 

1. identifying opportunities to co-create and co-produce.
2. working proactively to innovate and cultivate shared interests and outcomes.
3. and sponsoring or participating in projects or programmes which bring people together to develop knowledge, capability or address key departmental issues in an inclusive way.

• You may be appointed Senior Responsible Officer for change programmes and in that role, you would be required to work collaboratively to ensure programmes or projects deliver to the appropriate standard and specifications, on time and within budget.

We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit: https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity.

Additional Information

Please view our candidate information pack for full details about the role, key responsibilities person specification, and the criteria you will be assessed against throughout the recruitment process. If you are interested in this exciting opportunity, and feel that you meet the criteria, we would welcome your application.

• Access to learning and development
• A working environment that supports a range of flexible working options to enhance your work life balance
• A working culture which encourages inclusion and diversity
• A Civil Service pension with an average employer contribution of 27%
• Annual Leave
• Public Holidays
• Season Ticket Advance

For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page.

Link: https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

As part of accepting this role you will be agreeing to the expected assignment duration set out above.
This will not result in a contractual change to your terms and conditions.
Please note this is an expectation only, it is not something which is written into your terms and
conditions or indeed which the employing organisation or you are bound by. It will depend on your
personal circumstances at a particular time and business needs, for example, would not preclude any
absence like family friendly leave. It is nonetheless an important expectation, which is why we ask you
to confirm you agree to the assignment duration set out above.

Job contact :

• Name : SCS Recruitment Team
• Email : scsrecruitment@justice.gov.uk

Recruitment team

• Email : scsrecruitment@justice.gov.uk